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September 2023 by Catherine
First time using BCT and it was a great experience! They offered tire options at various prices points and did a great job explaining the differences. It took them the quoted time to complete the work and I received text updates throughout the process which was unexpected and appreciated! Plus their waiting area was very clean and smelled great!
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September 2023 by R Co
Due to Michael Brown, Big Chief Tire is the #1 place in Jacksonville! He exceeded my expectations and made my day. Not only did he fit me in into an already busy Friday schedule, but he also saved me hundreds of dollars! Initially, took my Toyota RAV4 to dealership I bought it from due to nail in tire. They told me it was not patchable and replacement costs $371. Upon inspection, Mike advised that he could patch the tire, no need to replace. Tire is less than a year old. I was in shock since I was ready to pay replacement cost, which was still less than Toyota. Great guy, professional, friendly and looks out for the people. Entire staff is amicable. Highly recommend for car needs!Service: Tires
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September 2023 by Errol Benjamin Sr
I’ve driven by this establishment daily sometimes two or three times and admired its cleanliness and professional appearance. It was in the midst of an emergency flat tire that I decided over the recommendations of my wife to test the old run flat tire that had just failed. They age out to, we took our time and creeped there and to our surprise the professional look runs to its core. No appointment nearing the end of the day, they accommodated us. From intake to the deliverance of our bow repaired “Goldie” we were kept informed of each step of the process. This experience was worth every penny. Thank you to each and every Crew member you are noticed!Service: Tires
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September 2023 by chris anderson
We had an appointment at noon, for tires and an alignment. They told us it would be a couple of hours, however, in a couple hours when we stopped back by to check on it, they had not even had a chance to pull the car to start the inspection before they did the tires. Told us it would be another couple of hours, when they called me after they did the inspection verify that I would need four tires and they would check to see if it needed an alignment done and it would be done in an hour and a half. An hour and a half later, we went by there to pick up the car because at this point they’ve had it for 4 1/2 hours and I had other stuff that I needed to do including picking up children from school, they still had not finished. They didn’t even check the alignment. They did the tires and put it back in the parking lot. I’ve never had an automotive repair or mechanic take the car out of the bay and put it back in the parking lot when the services were not completed. They overbooked their appointments, were shorthanded supposedly made no attempt to apologize for any of the problems.I will never take my vehicle back to big chief, nor will any of my other friends or family members that suggested this place. I’ve had a lot of bad experiences with mechanics over the decades, but never this level of incompetence followed up by disregard for customer service. Apparently, when you drop your car off to let them work on it, it lets them know that they have all day to goof off and work on anybody else’s cars but yours.Service: Tires
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September 2023 by Heather Dugan
Big Chief provided me 3 tire quotes. I scheduled the appointment and they checked and replaced my TPMS sensors since the light had been staying on. Super nice people to work with. Clean customer service area too. That makes a difference when you are waiting on your vehicle.Service: Tires
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August 2023 by Carlos Flores
Got a couple of tires for my work truck. I had an excellent experience. Everyone who I dealt with was very professional and courteous. From the service desk to even service technicians holding the door for me I felt welcomed and treated very well. Prices were fair. I definitely will be returning! Good job Team! Seemed like a good culture!?
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August 2023 by Heather Snead
Scheduled an appt for an oil change and alignment (as per Sunny Tires recommendation that was my main issue). Staff was great and welcoming upon entry. Super friendly. Has my 3 kiddos with me. 1 was using a tablet to keep herself occupied for the next 2 hours, 1 was looking at magazines and brochures in the lobby and the oldest sitting next to the youngest with her tablet. After about 15 min another woman came in and within 15 minutes felt righteous enough to tell me to turn my child’s tablet down because it was interfering with the people at the front desk. I hadn’t even notice the sound of the tablet given I was at a mechanic shop and I have 3 kids. We sat outside the next 2 hours so as not to disturb this woman with the sound of children . Upon leaving she told me she was basically well within her rights to ask that and she was not the one who was being rude. When I went inside once my vehicle was done being serviced the woman at the front told me my children were no bother and the other woman must have been the annoyed by the sound and she told me I was doing a great job. I couldn’t tell her thank you at the time because it has been a terrible day for me but I was so thankful for someone who understood where I was coming from and gave me words of encouragement . At check out turned out my car didn’t need a full alignment and they didn’t even charge me for it since I need something else fixed that’s out of my budget right now. I want to say thank you for a great experience (despite the snarky customers comments to me) and I will bring all my future business back. On top of that. Their oil change price was cheaper than where I was going.
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August 2023 by Janice Whitted
The friendly staff was helpful, honest, and very detailed about my repairs. I love the video and update on the stages of my repairs. It was done in a timely manner.Only thing I didn't like was that they communicated via text through out the process I love that because I was at work, but when the car was ready they called and it was like two hours before I realized they called I kept checking my text to see if the car was ready.Service: Tires
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August 2023 by Todd S. Tyukodi
I have been dealing with Big Chief and particularly an employee name Campbell and I have had nothing but the best experiences and service! Which is hard to find in thr car repair industry these days. He trust worthy and service minded. Matter of fact everyone I have dealt with at the Phillips Highway location are all helpful and friendly! I will be bringing all of our vehicles to Big Chief for now on!!!
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July 2023 by Emrah kalabic
This is the place to go if you ever need your tires balanced rotated or alignment on your vehicle. The staffing and management is top-of-the-line service. I truthfully will say I’ve been going here since I bought my first vehicle which was 2015 and I honestly the staff everybody in big cheap tire is amazing. Best company to go to if you need anything done on your vehicles for tire.
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July 2023 by Polke'sfamily Polke's
Ryan and his crew are the best. I went in for an oil and tire rotations and they recommended further maintenance on my Acura. I got it back in the same day. Their team made sure of it and they stayed over to accomplish the job. I will not go anywhere else for service.Services: Tires
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July 2023 by Roey Halevy
In and out in no time (wheel alignment scheduled for 4pm and done at 5pm). Campbell was professional and courteous. The price was much better than Mavis. They have a 3 year package for $200 which is a great deal. I will def come back.Service: Wheel alignment
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June 2023 by Berry Reviews
Worst oil change experience ever. Never ever have I waited a HOUR AND A HALF for oil change with an appointment even. Everyone was very nice there and they did an inspection also, but all I wanted was a simple quick oil change. I will never go back for that. An oil change should be a quick in and out. Pretty ridiculous.
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June 2023 by Brenda Frazier
Received great and friendly service from Josh and his staff. We had an issue our vehicle and Josh took the time to explain in detail our options for repair.Additionally he gave us a good price on the needed repairs to ensure our satisfaction. Thank you Josh and staff. We highly recommend this stop for your automotive needs.
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June 2023 by Grant Nielsen
Always a fantastic experience at Big Chief. The staff is friendlier than the typical auto-repair facility and took a surprising amount of care when inspecting my vehicle. Though I've been many times in the past, I've already referred a handful of people just since my last visit. It's nice to still receive good, old-fashioned customer service in this day and age.Services: Tires