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November 2023 by Randy Howard
I've used big chief many years. Great folks who take the time to work with you and answer your questions. Their inspection videos are excellent that they send to you as well. Great work.
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November 2023 by Kneebaby8
The experience was top tier from the beginning, with my welcoming into the store. A shirt that I had on, was the high school that the associate attended in Camden County, GA from 10/11 years prior! His energy was very contagious and upbeat. The service was the same way, all very concerned, (needed brake work done, but that has to be later), professional and caring! As it turned out, the tire work was still under warranty! Great day at Tire Kingdom! Thank you!
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November 2023 by Lorraine Normandin
I was told this issue with my tire rim. To be a total problem. Didn't take that answer. Called Big Chief Tire. Had my rim and Tire problems solved in minutes. Where as the Tire Outlet took days. Then asked for deposits, full payment. Big Chief Tire took car of all the needs of my Tire and rim. With no cost till they were fixing on my vehicle.
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November 2023 by Stacey Thompkins
I'm only giving a 1 star because I have to. My appointment was at 1130am so me being proactive I dropped it off at 930 for steering wheel is to the left of center and the car pulled to the right. At 1pm I called to see what was up, I was told the car ahead of me needed a little more attention and I was like 2 and a half hours! I gotta pick up my kids in 45 minutes with no transportation, no call to me on a follow-up or anything except a text saying it was being worked on and that was a lie. I it was ready 45 minutes later, so now I have to get a ride ,just to find out that my car is still pulling to the right! What happened to my car?? All that special attention was given to the car before and none to mine??? If you're going to be 3 hours late atlease do the job right.
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October 2023 by William Cummings
I can't say enough about how happy I am that I chose Big Chief Tire to do the wheel alignment on my wife's car. After the alignment was completed I was quickly notified that the car was ready to be picked up. I went to open the driver's side door and it wouldn't open. I tried everything, but it wouldn't open. I could open it from the inside, but not the outside. I went back in to the office and spoke with Paul, the assistant manager, and he went out to take a look. He had no luck either. He talked with one of the mechanics there and he said that he would need to remove the door panel to see what was going on. Paul asked me if it was okay to do that, and that there would be no charge. No charge, can you believe that? The mechanic took the panel off and found that a retaining clip had broken off the small rod that connects to the outside door handle. Paul went back inside and called the dealership and ordered the part to fix the door. Paul then told me that I could bring the car back in the morning when the part arrived, and that the mechanic would install the part at no cost to me. The only cost to me would be for the part, and I only paid what Paul paid for the part. People, this kind of service is almost unheard of these days. I very rarely leave this long of a review for a business, but this type of service deserves this and much more. Thank you to Paul, and everyone that works at Big Chief Tire on Normandy Blvd.Services: General repairs
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October 2023 by Eric Krall
I’ve used Big Chief tires a few times now and their service is excellent! I had new tires put on my truck and when my truck was returned not only did the new tires look great, but they took the extra time to clean my rims, returning them looking better than when I dropped it off. Who does stuff like that for customers any more? Their inspection and text notification system is also great. It’s kept me informed on upcoming maintenance expenses! Thanks Big Chief, keep doing what your doing!Services: Tires
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September 2023 by A & R Concrete Cutting
Nothing but bad experiences with this company. Warranties aren't honored here. I had a mechanic fix what he wanted to fix and not what I paid for on another occasion. Told me was new there when I explained to him their mistake. Stay away from this place and save yourself some money. After spending 7,500.00 in 6 months nothing lasted! They wouldn't honor the warranty for a repair they were supposed to had done themselves.Being a service provider I understand the significance of taking care of repeated customers but these guys missed the memo
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September 2023 by Laura Moore
Always great service. They are very professional, polite. They keep you updated on your vehicle. It’s always clean and very friendly. I would definitely recommend them to anyoneService: Tires
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September 2023 by Debbie G.
Big shout to the Normandy Big Chief Crew!I have taken my car to these awesome people for a little over 4 years now. Every time they go the extra mile to make sure I understand what's going on and to make me feel safe! They go over the financial part as well. This is my cars "Doctor" and i absolutely love them! Thank you BC for making me feel comfortable and as a woman, not Taken advantage of!Ms. G (Gabbard)
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August 2023 by Andrew-Paul Griffis
The customer service at this shop was excellent.Every facet of my experience buying new tires was great. I started on the website, which has an easy to use interface for finding tires by putting in your vehicle type. I then emailed for a quote, and you can select which type of quote you are looking for (based on price, high quality tire, etc.). My request for a quote was responded to quickly (by Kelsey) with two different options, the scheduling process via email was easy. My wife then took my car in the day before my appointment was scheduled (because I could not drop off my car day of) and they had my new tires on a day early! I have never had a car service completed early, so I was amazed. During the entire process they kept me udpated by email, text, and phone calls. I always felt as though I knew what was going on, which was wonderful. The price was also comparable to other rates I checked for the same service. I can't recommend this location and company highly enough, I thoroughly appreciated their professionalism, attitude, speed, and price. I will definitely be coming back here in the future. They made getting my car fixed a pleasure instead of a hassle.
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August 2023 by Brock Wallace
Scheduled my tire rotation, balance and alignment for 8am at the Normandy location. I arrived early only to be greeted by their great customer service team. Service was on my vehicle was handled efficiently and I paid $0 out of pocket for the maintenance on this visit. Rotation and balance comes with the purchase of tires through them and the 2 year alignment warranty I paid for at the time of tire purchase was still in affect. To anyone looking for this same service experience I recommend scheduling your maintenance with them in advance as this location does a high volume of business. Thanks again Big Chief.
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August 2023 by jack reed
Great service with integrity; I had a alignment on my work order at my request, after being charged initially to pay invoice as quoted they actually refunded me back for the alignment stating the car was within specs, who does that? No one, they have a customer for life with our family and won’t hesitate to refer. Also the technology is really cool as you are constantly updated on status changes if you opt in, thank you Big Chief team!Services: Air & cabin filter replacement
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August 2023 by certimech
I own a commercial van. I had a tire disintegrate on the return leg of a “there and back”, out of state trip. I arrived via tow truck to the very convenient location, near interstate I-10. I was helped immediately upon entering the business. I told the representative my situation and she took it from there. I and my passenger were comfortable in the cool , clean waiting area. After not a long wait, I was driving away with four newly mounted tires that were more affordable than I expected. I will be returning today to replace my spare. I couldn’t be more satisfied with the service and care that I received.Service: Tires
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August 2023 by Christopher Wilson
A+ service and work! Katie was so kind and patient with me as I had to call back a few times to adjust my appointment day and time. All other staff inside were also nice and the crew does great work, always timely despite how busy they are. I will definitely be back. Thank you!Service: Tires
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August 2023 by Kyle McKenna
Fast, friendly and very fair. I’d certainly recommend BCT to anyone who needs tiresor automotive maintenance.I would, however, ask that the techs be more mindful keeping the interior clean. My seats and console were very dirty when I got the car back. Other than that it was a great experience.Service: Tires
