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November 2023 by Jacqueline Castillo
I want to thank Mr. Ron for being kind and helpful. This gentleman answered all my questions, and was very patient with me during that stressful and difficult season of my life.
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October 2023 by Robb
After a detailed survey, I can't say enough to the overall, management, staffing, with Sincerity, Care and Love for our family members. To me, when needing assistance all the way from North Carolina, from Margie, Katrina & the nursing staff have all informed me in the most efficient and courteous to time! GREAT JOB, Mandarin Central!
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October 2022 by Gary Williams
My grandmother has been in this facility for 5 years. The director, nurses, and staff have always listened in an attempt to remedy any concerns we have had. I truly believe my grandmother’s life has been prolonged due to the quality of care provided to her by Brookdale Mandarin Central.
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September 2022 by Traci Carter
My grandmother lived here for years before she passed. The staff are great, friendly, caring and understanding! They have a tough job but they do it with grace and compassion. Nobody is perfect but I can say they did a good job caring for her.
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June 2022 by Robin Harmon
We wanted to let other people know we really are happy with Brookdale Mandarin Central. OurMom has been there for just under a year and we feel blessed to find such a wonderful facility. Thestaff is responsive and caring. Katrina runs the facility and finds very caring people to work withthe residents. The food is hot and is very good, our Mom loves the meals. They have kept us informed on any issues that might occur such as Covid and Flu clinics within the facility.The entire process can be really difficult for families. Putting your loved ones in a facility you can trust is scary. Our family feels she is safe and well cared for. When we ask Mom how things are she always says the staff is very kind. They held a Mothers Day event recently for residents and families which was greatlyappreciated. Nothing will ever replace the home she came from ,but this facility has made the transitionwork for our Mother. The best thing is that they are receptive to any concerns and work withus promptly. They were the correct fit for us. They have a wonderful person named Ray who worked withour Mom to make her feel at home upon arrival and continues to have her engage in activities. We feellucky to have our family member in this caring facility.
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June 2022 by Marie DiMuro
Brookdale Mandarin Central is a great place for a loved one who requires memory care. It was an easy transition for my 92-year-old Mom who had spent all of her life in NYC. The caregivers at Brookdale are very knowledgeable, supportive, and caring. Brookdale offers a wide range of activities, such as exercising, gardening, arts and crafts, cooking, pet therapy, and "flex-your-brain" word games and puzzles, which keep the residents engaged and entertained. In addition, there are frequent outings to local parks, restaurants, and retail stores. The meals are wholesome and quite appealing. My Mom's room and the facility itself are both clean and visually uplifting. The courtyard provides sun and fresh air in a safe enclosed area. The facility is also pet-friendly, and our dog is allowed to visit. Brookdale's recent Mother's Day brunch was spectacular. Beautifully framed photos of each resident were given to the families to keep.
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June 2022 by JIM HERNANDEZ
My mother has been a resident at Brookdale Mandarin Central for two and a half years . I am delighted with the care that she receives there. Katrina Williams , the Executive Director is a very compassionate, caring and very skilled administrator. All of the staff that I have met are patient and caring . This is another testimonial to Katrina’s abilities. My mother really likes the food there which is so important . We visited all of the memory care centers in Jacksonville and Brookdale was a clear standout . We are very happy with our choice of Brookdale .
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June 2022 by Vicki Durant
My family feels very fortunate to have found Memory Care at Brookdale Mandarin Central for our Mother. As our Mother's Alzheimers disease progressed we found we no longer knew how to help her cope with the mental and physical changes she was experiencing. Fortunately for us, the staff at Brookdale Mandaron Central has specialized training in caring for memory loss residents, above and beyond what is provided in an Assisted Living Facility. Our Mother has been a resident for almost a year. We have been impressed with the improvement in her attitude and general well being. We no longer worry she is skipping meals or medication or cleaning or hygiene, as she was when she lived alone. Katrina, Ray and Pedro are just a few of the extra special people available to her, and us, for help, questions or concerns. It is small enough facility to have a family feel...this is not a high rise with hundreds of residents where the staff doesn't know your name. The facility and grounds are clean and well maintained. There are appropriate daily activities and fun events, and the food is really good!
