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December 2025 by Cole Rediker
Celeste was the Angel I didn’t see coming and didn’t know I needed. She stayed late and insured I was taken care of last evening. I’ll never forget her and the great services provided by this Caliber location!
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December 2025 by Juliana Lytle
José and the team at Caliber did a great job and were communicative throughout the process. Everyone I interacted with was friendly and helpful.
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November 2025 by Kris Fassett
Really good experience. Great communication. The nicest people
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November 2025 by meagan welch
My car was taken in pretty much immediately after my claim was approved. They gave me a timeline, communicated progress, and completed the repairs within the timeline. The repair job is immaculate, I couldn’t be more pleased. They detailed my car too, which I didn’t expect. All the people I came into contact with were helpful and nice. It seems rare to get good customer service these days so it is much appreciated!
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October 2025 by Valerie Suggs
After I was hitting a rear end collision, My car had some serious damage. The repairs were made before the estimated date and the car is beautiful
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October 2025 by Althea Harrell
They did an awesome job on my vehicle . My vehicle was ready as promised. They kept me up to date of the progress of my vehicle.I highly recommend Caliber Collision.
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September 2025 by Stephanie Wingfield
Good Friendly Customer service,did an awesome job on My Car.🥰
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August 2025 by Mary guy
Had a very good experience with them and would recommend them to friends and family.
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July 2025 by Serenity Rock
5 star experience here today. I had to pick up my truck before the repairs could begin because I realized after I dropped it off that I didn’t have rental coverage on my policy so would have to take it back at a time when I could do with one vehicle. The front desk employee was incredibly nice as well the estimator too.
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July 2025 by angela williams
Alsome job
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July 2025 by Barbara Vorpe
Caliber Collision was an excellent choice to get my car body repaired. My car looked brand new when they were finished. Heather & the rest of the office team were friendly & professional. The shop team finished my car three days earlier than estimated.
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July 2025 by Carolyn Hill
Heather was my contact, and she provided exemplary customer service during this challenging moment. Thank you for making this such an effortless process and going above and beyond.
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June 2025 by Jenn Frederick
Jose was great on communicating status and the work was done well.
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June 2025 by Cynda Covert
They keep you informed every step of the way and are very knowledgeable and nice!
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June 2025 by Amanda Watson
I am modifying my review.
After I made this post I was contacted by Joshua, the General Manager, and he did everything he could to make things right. I have no doubt he values our business and takes pride in the work done.
As I stated in my initial review we truly thought things would go great during the first visit. They have a text message communication system and during the initial repairs our point of contact, Gio, showed he truly cared about getting things done right and keeping us updated.
I now know the issues started when Gio moved to another Caliber Location and our only point of contact was the rude lady that answers the phone and calls herself the manager.
Things happen, people make mistakes, life isnt perfect but the way a company responds to life's imperfections is what truly matters. I think the majority of people at Caliber Collison take pride in their work and unfortunately the one lady at the front desk ruined that for us and likely others as well. It isn't always easy for a company to let an employee go and during our last visit the fake manager answering the phone was still employeed there.
I would recommend Caliber Collison for your auto body repairs and if you have an issue ask to speak to Joshua.
----- Initial Review -‐----
The first time we had our vehicle in for repair at Caliber, we picked it up and found items not completed and damage they had done. After months of phone calls, they finally agreed to make it right and scheduled us to bring the truck back and get a rental car.
When we went to pick up the vehicle, there was even more damage they had done.
They insisted we bring the truck back in the morning, not leave it that afternoon. If you have to work, I'd diffinately avoid taking your vehicle here they don't care about your time at all.
We have tried to call and arrange to take the vehicle back the third time because we had to work and couldn't take off work AGAIN to take it the next morning. We were then told they would not provide a rental car, we have to wait there. The bumper is loose and crooked, the amp requires the rear seat to be removed to replace it, and there is black plaint all over my white truck, but they expect us to wait there.
There were aspects of our ordeal that were great and we thought we would be very pleased. We were so wrong. It's turned into a months long nightmare that honestly might not be a fraction of as bad if not from the lady that answers the phone and is at the front desk. She has been EXTREMELY rude during every interaction. I often wonder if she is giving anyone my messages. If I ask for a manager, she states she is the manager. I asked to speak to anyone but her today and told her I didn't care if it was the guy that cleaned the toilet, she told me there was no one I could speak to but she'd have someone call me back. I've been told that before soo many times.
I'm attaching pictures of the black paint overspray they got on our white truck, the roof is the worst but there is paint on every surface, from the front bumper to the tailgate, the chrome, paint and glass is covered in black over spray.
