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February 2024 by James Jefferson
I provided all information necessary to use your so call express services. I spoke with several personnel that I repeating gave the same information over and over again and provided very timely feedback. I still had to wait nearly three hours, even after arriving easier. I was force to miss a meeting that cost me money and time.
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February 2024 by Cindy Womack
Wonderful, easy , will do again
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January 2024 by Chad H
Great place to buy a used vehicle.
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January 2024 by Teleka Humphries
My experience was quick and easy. The Business Office was so helpful and friendly for my appointment.
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January 2024 by Cami Clarke
Service above and beyond!
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January 2024 by Mary E.
Hugh Laughlin took OUTSTANDING care of us from the moment we walked in the door to completing our purchase! We were greeted by everyone and TRULY felt welcomed! EVERYTHING from start to finish was PERFECT! The timing of the auto purchase process was quick and professional! We will DEFINITELY be back!!! Kudos to Hugh and the ENTIRE team for doing such a PHENOMENAL JOB!!!!
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January 2024 by Diane DiMarco
Do not trust these people. My daughter bought a Subaru in August here and for months oil was leaking, we took it back multiple times to get it fixed and they never fixed it, oil still leaking all over brand new driveway! Finally they agreed to let Subaru dealer fix it. It took 4 months of complaining and tons of wasted time on the phone and back and forth to their service department. Their service department never answered phones or took our concerns seriously. I will never do business here again!
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January 2024 by TJ Crawford-Moley
Sold a car and purchased a car here. Very good experience. Much better than any dealership, no haggle or issues at all. was treated well. Smooth transactions start to finish, would highly recommend.
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January 2024 by Marshall Simmons
Amazing staff, very easy and non-stressful environment. I would like it if they accepted credit cards as down payment like other car dealerships support.
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January 2024 by Mike Stewart
AMAZING SERVICE!! My wife and I purchased a car from this branch (our 2nd from carmax) and despite an initial hiccup, Margaret and the service team went truly above and beyond to resolve our issue. Wonderful experience and would highly recommend!
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January 2024 by Patty Horner
The online quote was honored and it was an easy process at the dealer
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January 2024 by pearl honey 2019
Just visit not in my budget
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January 2024 by Paige West
I was so pleasantly surprised with my car buying experience. This was my first time buying a car by myself. I had an idea of what I wanted but didn't know what I didn't know. I didn't know the right questions to ask or what I should focus on. My family has bought cars from CarMax for the last 20 years because there is transparency and no need to haggle. I was fearful of being "duped." However, when I walked in I was met by Rebekah and given respect and patience. She eased my fears, walked me through the process, let me ask all the stupid questions and answered them with great knowledge. Anything she didn't know she found out for me. She did not add any pressure and figuratively "held my hand" through the process. She offered great insight and assistance. Her supervisor also checked in with me during the process, gave a little background as to his history with CarMax, and made me feel welcome. Once we entered the financial side, Hope was very helpful, efficient, and provided great care. I could not recommend this location, Rebekah, and the staff she worked with enough.
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January 2024 by Kimberly Mays
It was wonderful
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January 2024 by Drake Wildes
Lied to about the car’s status and only updated after I, not them, called asking why my transfer was taking so long.First it was “on track for scheduled day” then it was “everything good just wait one more day” then it turned into “we’re getting the title wait a week” finally it turned into “there's a title correction issue, you have to wait 30 days”. Either they sold the car out from underneath me and didn't have the gumption to tell me or they didn't do their due diligence. Either way, as a business, you CANNOT charge above market price/premium price for your vehicles and leave already qualified buyers, who's credit you already ran and approved, on the hook trailing them along for weeks on some bullcrap you never disclosed to me until I inquired several times. I had to have a car and banked on getting it on the scheduled day as I've bought from carmax before with no issue. I will never be purchasing from a carmax again and will not be recommending them. I'm going so far as to get rid of the car I already have under carmax finance so I don't pay them any more than I already have. It's that serious. I will be getting that hard inquiry revoked since you were unable to uphold your end of the bargain. Got my transfer fee refunded. Never again.
