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July 2024 by joe foss
My brother and I went in to do some business .and the young woman was very professional .good experience
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April 2024 by Thaisa Silva
the best banks ever! Grauziele, Irida and Melanie, thank you for the great service provided and for your ability and humanity in welcoming my autistic son so well, I hope we have more and more professionals like you!
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February 2024 by Bryan Mejia
My experience at this branch was very good. I had an issue with my card, and it was resolved very quickly. The people were attentive, and I had no further problems.
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February 2024 by Travis Rice
If you love to wait while employees are available, this is the place for you. Awful!
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September 2023 by Amazon na Pratica
Terrible customer service, I waited 10 minutes and no one came to help us and check on us to know what we needed, I guess they don’t need customers at all! Left without opening an account, went to another chase bank and same thing, wasn’t helped at all! Poor service
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September 2023 by Nikita Pukhakskiy
Jonathan C Diaz was very helpful and friendly loved the service and company he provided.
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August 2023 by Amanda D
The people there are great and willing to help.
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July 2023 by Fanny Parraga
All bankers were amazing and very knowledgeable. The Branch Manager Patty assisted me with my issues. I love my bank especially the bankers at San Jose Blvd in Jacksonville, FL.
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December 2022 by David Cornelius
No time to talk. Call back later...
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October 2022 by Brian B.
These people wasted a month of my time trying to get approved for a credit card. They lost my first application then I went back to the branch and filled out another. That one was also lost or not filed properly so then they needed my bank statements. I provided them and was told to wait again for approval process. I called again and gave them my social to find out, once again no application is attached to me name. Where do these applications go? Why keep having me fill out papers and come to your branch just to set on the phone with customer service for an hour? I called today to try and cancel to application and it's apparently not even in existence according to their records. Wasted a month of my time before the holidays and I really needed this card. Also the branch hung up on me this morning and ignored my call when I just wanted to cancel the application. This branch and the company should both be embarrassed for how poorly they handled a simple situation. Save yourself the trouble and go to any other bank in town
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August 2022 by Johnny Fuentes
Attentive helpful staff in a clean well lit office.
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August 2022 by Juan Fuentes
Attentive helpful staff in a clean well lit office.
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May 2022 by Mike Primeaux
This location is either very understaffed or the employees do not cross cover at all. If you use the drive thru, I have not had an encounter that lasted less than 10 minutes, today was over 15. And there was not an abundance of vehicles (meaning not many customers inside the bank). The staff is always friendly and very helpful. I believe they just need to revamp the manner they handle the drive thru or simply close it all together and have lobby usage only.
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March 2022 by Nora G
The bankers in the physical location are powerless to help you with frozen account issues, they just have to sit and wait on hold with customer service too. Chase has a serious customer service problem.
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February 2022 by Charles X
Cant give me a money order or cashiers check because I don’t have an account with them but Publix can? No wonder I don’t have an account with them.
