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March 2024 by Joshua D.
Been coming here since they opened and they've never done me wrong. The rice is good the chicken isn't burnt like it is most of the time at regency. And when I ask for extra rice and beans they certainly do so. Not sure what's up with all the poor reviews. My first meal wasn't the best service but if you expect a bunch of new hires the first week they're open to be veterans at the job then you're just an entitled American and this goes to all the one and two star reviews talking about poor service in the first 90 days of the place being open, you can go kick rocks.
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January 2024 by The Ginger Tea Lady
I had an issue when I ordered on the app and Pepper was of no help. I asked for a manager when I arrived to pick up my order and received an immediate resolution. Grateful that this Chipotle is so close to the house, but even more grateful at the WONDAMOUS customer service I received from the gentleman at the counter as well ss the manager that came and spoke with me.
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January 2024 by Samie Rodriguez
What really made me happy was that there wasn’t any Mexican cokes in the display cooler, and I asked the girl if they had any, and she genuinely looked for one for me, and was happy to do so! The service is good, and the food is what you expect from a chipotle.Tip: If you ask for double everything, you get a great portion size!
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January 2024 by Stephanie A.
They have a drive thru so if you order online or on the app, you can pull up via drive thru and they will hand it to you which is so conventions especially on those lazy days you don't wanna cook dinner.
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January 2024 by Tyler Mcelroy
Worst chipotle in Jax, might get better longer they’re open but as of now the food is under cooked, staff is slow, and small
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January 2024 by Charlize Glass Content
not your average chipotle… food was very skimpy and not fresh at all. my friend got food poisoning from this location, will not be returning. save yourself the trip and go to the one on beach blvd.
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January 2024 by Dan schwartz
The person that made my burrito could care less about anything, he definitely needs to learn to properly roll a burrito. The work area was a mess and probably should have left once I saw that. Didn’t have chicken ready and had to wait a little which was fine, but could have given me a decent amount instead of skimping me. I got chips and queso for an extra $4.55 and would have loved to have had non stale chip, I mean these things were probably sitting in the paper bag since this morning if not yesterday. This experience reminds me why I stopped going to these places years ago.
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January 2024 by Sarah W.
If I could give this business no Star, I would . this place is terrible . You'd think a new restaurant would offer top tier service, but the customer service here is abhorrent. I was so excited to have a new place to dine in my neighborhood but unfortunately I will never go back. This place has left a taste of disgust !
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January 2024 by Naomy Ortiz-Minton
I placed an order for pick up. Very little food was given and was wrong twice. I ended up having to drive back and was still wrong. Chips were stale and was told there isn't anything can do about that. All chips are bagged early and that is what happens.
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January 2024 by Noah
I was the only customer in line and my bowl was made relatively quickly but none of the employees had a good attitude and when I was about to be cashed out, the cashier walked away for 4 minutes and then a cook tried to cash me out and was scolded and said to “dishes over customers, always” absolutely do not recommend this location. Drive the 10 extra minutes and go to beach blvd and get better service.
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January 2024 by Ana M.
I hate ordering in the app because this people dont be putting enough food and the bowl is not cheap plus the price went up! Literally annoying for a daily customer to receive this kind of service. Usually my bowl its heaving and will have more than the picture have.
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January 2024 by Christan P.
Not sure what the bad reviews are all about! I ordered online and picked up at the window and everything was great!
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January 2024 by Ben D.
Great experience all around! Our bowls were ready on time. The food was fresh and delicious!
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January 2024 by Skylar Mazza
I go to Chipotle very often. It is my favorite restaurant. This was my first time visiting this location and I have to say, this location is by far the best one I’ve ever been to in my LIFE. I say that with ZERO exaggeration. I seldomly give reviews unless I’m extremely satisfied, if I could give this place a million stars I would. Super hot food, flavorful, friendly staff, clean restaurant, everything came together to give the greatest experience possible. I’ll drive 30 minutes to visit this location instead of the one 2 minutes from my house.
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January 2024 by Jaimie Agustin
Sooo i was hesitant to have my husband go to this location based on the reviews BUT its so close to my home. We took the risk and omg they did not skimp on the food. Probably the best bowl ive had!Thanks :)