-
December 2023 by Jennifer P.
Worst experience to date! The dude acted like he hated his job. Was out in 20 minutes... showed me a car I wasn't even interested in...
-
November 2023 by brett13801
Literally the worst dealership I’ve been to,I got a hole/tear in my transmission hose so my car was running dry and to fix the issue they just stuck for transmission fluid in it even tho there was a leak so it just spilt all over my driveway when I got home, had to call them again and say I’m having the same issues, had to take another day off work for them to change the hoses but the mechanic didn’t use any hose clamps! So it just shot trans fluid all over my engine car broke down on the side of the street from their excellent job ,I called them up so they could tow it back to the shop , they refused to pay for a tow truck because they didn’t think they caused the problem, the dealership offer to reimbursed me if they found out they are the ones that caused it, so I paid for it and when my car got there they claimed they are the ones who messed up but refused to to reimbursed me but offered credit instead. Refused to give me receipts through email also didn’t label or have any notes on receipts so they would ask me what they did on my car. Used scrap wire to stick hoses in place. Talk to the service manger I can’t remember what he said about my car I just remember him talking about how he was partying in Miami and something about his dog. Still owes me money,go to any other dealer stay away
-
November 2023 by John Hougendobler
Review Update: The dealership responded to my review found below. They made a good faith effort to create a satisfactory resolution to my concerns. Their efforts were greatly appreciated.I did not have a good experience with this dealership. Loved the car and the sales experience. Communications, maintenance and warranty service after the sale were very poor.
-
November 2023 by jean pierre ledoux
Had Omar as my sales representative. Super nice guy, no pressure. Whole process took under two hours. Very happy with my experience.
-
October 2023 by Dondre Troupe
My five star rate is for Alicia. My experience was only great because of my sale representative Alicia, honestly if it wasn’t for her i probably wouldn’t have bought the car i did she was very helpful and fought tooth and nail to get me the best deal even when the financial people were kind of off putting she made sure I left there with no problems and even after buying the car she made sure everything was good. I wouldn’t do my car buying experience with anybody else.
-
October 2023 by Amber Mathis
Alicia and Jim are the absolute best !! I'm so happy with my brand new SUV words can't even describe it !!! With these 2 on my team I felt like family !! Highly recommend them ?
-
October 2023 by Jason Murray
Came into the dealership looking to get into a truck so that i can start my business and im glad to say that it is happening. Roosevelt Halloway was a professional salesman and helped throughout the process. Management was phenomenal. I recommend you come here and get your vehcile with them
-
October 2023 by Dreamia Dream
Bought a car from Alvin. He was great and really helped me pick a car i would love! Purchasing a new car can be a long and dreadful process up until the point of excitement when leaving the lot with your purchase! Definitely appreciate him for his hospitality, patience, and zeal during the entire process. 10/10 would recommend!
-
October 2023 by Kevi M.
I had interview with Ron Jones The worst interview I had ever in my life Very disrespectful I feel so disappointed about this team
-
September 2023 by Sameh F.
I have never seen car dealer like this in my life . no service at all no system to run car dealer . Does not have printer working at all to give u coast for repair put price on not clean paper. Really if car better car in market I will not pay it . That's first car and will last car in this brand .I never deal with this bad dealer really destroy this good brand
-
September 2023 by André Ramos
It's impossible not to express my frustration with this company. I received a letter about pre-approval for an auto line of credit. I spoke with the sales representative Roosevelt and Ron over the phone, they emphasized the opportunity and asked me to come to the dealership to discuss it further. I went with my wife and my 8-month-old son.Salesperson Roosevelt assisted me, we spoke about all the details and we proceeded. I took a test drive, and after some negotiation, we reached an agreement. I signed the proposal, we shook hands, completed all the paperwork, initiated the process of transferring insurance to the new vehicle. They even took the keys of my vehicle and sent the new vehicle for refueling and washing. After spending over 3 hours at the dealership, Roosevelt came to tell me that there had been a misunderstanding on their end, and they couldn't proceed with the agreement. Manager Ron offered an alternative and said he would do his best to conclude the transaction. We were left waiting for a response, only to find out that Manager Ron had left without giving any explanation (the same person who apologized for their lack of communication was the one who left without saying anything, knowing that we had been there for over 3 hours waiting for a resolution).In summary, they wasted over 3 hours of our time at the dealership with false advertising and without the slightest respect and consideration for the customer. Stay away from this dealership.
-
September 2023 by Beth Poe
Anthony Russell and everyone at City Mitsubishi were fantastic! Anthony was extremely professional, attentive to details and low pressure!! He made the process of buying a used car painless and pleasant. He is definitely our go to car guy now and we will be buying more cars through him! We highly recommend him. Our overall experience at City was very positive and everyone we interacted with was impressive and knowledgeable. A process we were dreading became much less daunting with their straightforward, no pressure staff. Thank you, City Mitsubishi!! I love my ‘new’ Alfa Romeo car!
-
August 2023 by garrett mark
5 stars all the way because of the most friendly, straight to the point, and speedy car salesperson, Alesha! (Hopefully spelling her name right). I walked in randomly to check out a truck and evidently found one I loved and was in and out of the dealership yesterday within an hour and 45 minutes! Traded in my old truck for a new one. The whole process was the most seamless car buying process I'll probably ever experience. Also, I have to thank Abe and Chris for their assistance in getting me the truck even faster! Great people there.
-
August 2023 by L B
THE FAST FOOD OF DEALERSHIPS!!! You go in place your order, they try to get you to super size it with the worst sales pitch. So I go in to test drive a vehicle. it's on "E''.! So after a quick drive around the block, literally, the sales pitch starts. They did give me the deal that I wanted but buyer beware!! Once you buy, there is no returns! There ad attached to the vehicle said that some vehicles may not come with two key fobs but we can order one at our cost. Guest their cost is? the same as yours!!!!! The vehicle that I looked at was very dusty inside, they said that they would clean it up and fill it with gas, guess what, they barely put any gas in the car. I said something to the salesman, he said" used cars get a quarter of a tank, new cars get a full tank, Really, so after buying a 35,000 dollar vehicle, your cheap... cannot put 40 in the tank. Last note, the finance guy kept trying to sell me their extended warranty, after I told no, he keep trying, so when I got up to leave, that's when he realized that I was done with the game playing. Side note, I didn't notice that I bought a damaged vehicle!! Stay away, really stay away!, this is from the manager,Hi Lawrence,My name is Eric Lang, I'm the General Sales Manager here at City Mitsubishi. I hope you're enjoying your NX and you had a great experience at the store. If you did, would you mind leaving us a 5-star Google Review? This is how we are graded in the market and we would love it if you could share your experience. If there's some reason why you cannot give us 5 stars please let me know and we'll work to rectify whatever situation that you're having.The relationship between our dealership and our clients just begins at the time of sale, and we want to do the very best job in servicing the needs of those clients.Please accept my most sincere thank you for your business.Eric LangSales ManagerCity MitsubishiI did reply to him, Cricket's!!!!
-
August 2023 by Omar Prendergast
Absolutely delighted with the service provided by Anthony and his peers! His attention to detail and professionalism really stood out. He went above and beyond to ensure my wife and I's needs were met and exceeded before, during and after sale. It's rare to find someone so dedicated and committed to their work. Anthony's expertise and friendly demeanor made the entire experience a pleasure. I wholeheartedly recommend his services to anyone in need – you won't be disappointed!
