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November 2023 by Crystal A
SUPERB CUSTOMER SERVICE-read on: We live in Illinois but we were visiting Florida for my husband's meeting. It was summer vacation and we were looking for a homecoming dress for my daughter for the fall. I read the reviews for Clelia's and some of them sort of turned me off. We decided to visit her shop anyway and we were glad we did!My daughter found a short homecoming dress that we both agreed on but it wasn't in her size. It was a size 2 and she needed a size 4. They were to going to order the correct size and mail it to us in Illinois. So we paid and left with no dress in hand. I was a little nervous about this, but the dress came on time. Unfortunately it was still too small. We mailed the dress back (we paid postage) after we spoke to them and they were going to order a size 6. Unfortunately the dress was no longer available in a size 6. The shop offered a couple options, either a different color or they could alter the dress. The did not charge for the alterations or to mail it back to us. They made the size 4 larger through the torso and added an adjustable corset. It fit great!Their customer service was above and beyond fantastic! They probably realize we live too far away to be a repeat customer but that didn't stop them from helping us and being nice about it. We are "nobodies" from another state but through all this we had Clelia's cell phone number and the other lady too. It took multiple phone calls and the dress went from Florida to Illinois to Florida and finally back to Illinois. I would not hesitate to recommend them. Thank you!!!
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August 2023 by shark and Elsa
First time there and the staff were wonderful. They helped with the dress and my daughter found her dress for the pageant that makes her feel like a princess. Would most definitely recommend this place to others.
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August 2023 by Kayla Pierce
Great customer service! Owner’s are very nice, and the alterations were perfect! Highly recommend!
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August 2023 by Charlotte R.
As we were out wedding dress shopping, we decided to stop for lunch at mall. We spotted Clelias and decided to see what they had just because we were already there. Our first reaction was a horrible strong chemical smell and the lack of greetings from the three employees that saw us from the moment we walked in. We decided to look despite the environment. Like other people have commented, they body shame women. The bride of our group had been trying size 6 dresses on all day and the sales lady told us to look at size 10 and up. All workers were rude and unhelpful. Service was horrible as well as environment. If I could get zero stars I would.
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June 2023 by Sherri Jackson
Clelias is professional and affordable they helped my daughter pick out the perfect dress for her 8th grade sneaker ball
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June 2023 by Citrus Spark
Found my perfect wedding dress here!! The staff was super nice and very kind with helping me in and out of the dress. Cant wait to pick it up!!
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April 2023 by Miranda Strang
I had a great experience shopping at Clelia's Party Dresses today! I came in searching for a pageant dress, and Clelia's did not disappoint. They have a great selection of dresses, with many different styles and colors available. I also appreciate that the store was organized by size to make shopping easier. After trying on the first dress I continued to look around for one that would give me that wow factor, and I finally settled on a beautiful red gown with a silver gemstone belted waist. The dress is absolutely gorgeous and high quality! I cannot wait to wear it for my pageant after I get it altered.
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April 2023 by Vidhi Mulji
I really loved the customer service! They had lots of great dresses to choose from! They helped me choose the right colors and told me which one looked great. I loved how much time they spent behind me and helping me choose the right dress! Overall this is a great prom dress store and I highly recommend!
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April 2023 by Taylor Thompson
I loved the staff and the service. I didn’t take me long to find my dream dress! With the great prices and discounts everything was amazing!!
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March 2023 by Mama Morgan
She said YES! We are returning customers. We first bought for hoco, and the dress was perfect. We came back for prom! Great quality and service. They only have one dress of each, so you know the next girl is not going to show up to steal your moment in the same dress. Could not be happier!
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March 2023 by David Susan Mullis
My daughter and I came in on last Friday around 1 pm to look for a prom dress. No one was in the store at the time except two sales associates. They initially had her try on dresses in a size 6. They were not fitting and way too large. The sales associate still tried to convince my daughter it looked great. We eventually said to her we need to have her try smaller sizes ( the dress she ended up liking most was a size 2) So clearly we wasted our time trying on the larger dresses. Towards the end of the visit, another lady walked in. I assume the manager or the owner. The sales ladies apparently told her my daughter was trying on too many dresses. At this time, she had only tried on about 5 in her correct size. She sorta of found one she was considering, but wanted to try on a couple more. As we grabbed them off the rack, the owner/manager came up to us and said she couldn't try on anymore dresses and that she was at her limit for the day. I was appalled. No one else was in the store, they weren't busy. They were literally holding up the sales counter when we walked in. I asked her what could it hurt for her to try on a couple more dresses? She still said no. As a previous boutique store owner myself I can honestly say, I would never turn a customer away, EVER. Your sole purpose for being in business is #1 to sell dresses and #2 help your customer find the perfect fitting dress that she loves and feels beautiful in. If you don't want to do that, then why are you even in business? In this day and time, you have someone in your store trying to pay your high prices , give you business and our hard earned money. You were rude and condescending, you should not be in the customer service or sales business. We will never return and I will not recommend your store to anyone.
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March 2023 by D P
OMG! Dresses are amazing here!!Staff was helpful, sweet, and literally felt like familia!!
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February 2023 by Lisa Farmer
Hardly a boutique. My daughter and I went there looking for her prom dress. Their policy is they only allow you to try on 6 dresses, but they never told us until my daughter went to try on her 7th dress and they took it from her and told her she couldn’t. All of the dresses my daughter wanted to try on were within a budget I was willing to spend. No one ever spoke to me directly but the sales associates were very abrupt with my daughter. I will also add that the dress we went in for after seeing it on their website wasn’t there. My daughter was told by the manager that the website isn’t kept up to date. It is definitely misleading. We left and went to French Novelty who is truly a bridal/prom shop and found her dress the perfect Jovani dress. French Novelty never rushed her and even offered to special order for her. I would never recommend Clelia’s. If in Jacksonville, go to French Novelty!!
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February 2023 by Marie N.
My daughter needed a prom dress and we went to this store which is located inside the Avenues Mall.. The owner and her assistant were both very professional and helpful. I understand the policy that the owners would rather help the customer in trying on the formal gowns because some of them are quite difficult and challenging to put on. My daughter tried a few gowns. The owner was not pushy at all, and in fact, she is so sweet and understanding of what a customer wants. I just don't understand some of the bad reviews here because the owner just struck me as the nicest and one of the most patient salesperson I've dealt with. She was very helpful and supportive to my teenage daughter. We didn't feel rushed. By the way, we also went to the gowns store across the hallway which was a complete opposite of Clelia's (that store across the hallway was so pushy and we felt rushed). Would definitely get our formal dresses thru Clelias from now on. Just very good customer service and the dresses/gowns are also beautiful and reasonably priced.
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January 2023 by Elizabeth B.
I was fat shamed and degraded here. They keep taking down my review and the terrible response I got from the owner. So I'm posting it here. My Google review, Facebook review, Yelp review: all deleted. This is place horrible to customers and my experience was not the first time they have called someone too fat or too big. Nor is it the first time the owner responded in such a terrible way to customers reviews. She has called her customers delusional, fat, self centered, drunk, nasty and liars. I will keep sharing this I will continue to share it with others as well. They will have to delete my review every day. Local news has been involved and they're going to have a hard time keeping it a secret anymore.