Closets by Design in Jacksonville is known for creating custom storage solutions for various areas of the home, including closets, walk-in closets, and home offices. Customers generally appreciate the company's professional and friendly service, with installers like Mario, Ray, and Quan often praised for their helpful attitudes and dedication. The consultation process is described as easy and detailed, with some reviews highlighting the use of 3D design views that help customers visualize their options. The final products are often noted to be beautiful and of high quality, exceeding expectations. However, some reviews mention issues such as delays due to product backorders, miscommunications about installation timelines, and incomplete work needing a return visit. Customers express a desire for clearer communication from the company about delays and for designers to stay involved throughout the process to keep updates consistent. Despite these challenges, the installers' perseverance and professionalism stand out, with efforts to level cabinets, match parts, and ensure proper fitting. Overall, Closets by Design in Jacksonville is recognized for its good customer service, skilled installers, and ability to transform spaces, though improvements in communication and post-installation cleanup are suggested to enhance customer satisfaction.
Outstanding design consultation with their designer that gave us what we needed. The installer did a great job as well. The only negative I have is that the standard edge that is very sharp .
May 2026
James, Ryan, and Cody did an amazing job installing our system.
May 2026
From start to finish Closets by design were a pleasure to work with. This is the second home we have used them in. From Washington in sales to Tyler and Austin who were our installers - the job was quick, professional and seamless.
