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June 2023 by Dawn B.
I never had a bad experience until this week and it was due to one staff person, Teresa Porter. I am a CEO and I know staffing is tough but I would not hire this person to do anything that had her interface with customers and/or co-workers. She made what should have been a simple five minute process take nearly 48 hours. Her manner in which she speaks to others takes the word condescending to a whole new level. If she was a staff member on my team, I would personally be packing her boxes and escorting her from the building immediately. That type of behavior will cost a good company to lose good and future customers.
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December 2022 by TRUMAN M
Ok Military and DOD Civilians if you are on Military ORDERS to another country do not finance with this bank Coastline Federal Credit Union will not honor the Soldiers and Sailors Civil Relief Act of ****. I am on orders to go overseas and reached out to Coastline for a lien lease letter that enables me to bring my vehicle from the US to my overseas assignment. I spoke to two people explaining what I was trying to accomplish. My account is in great standing I have never missed a payment and they tell me that they do not let their vehicles leave the US because they don't know how to recover them if someone does not pay. So, they have my orders, income, car insurance and registration. I informed them of the ACT and told them that what they were doing was not fair and not legal. They responded that their legal team stated that it is ok for them to do this and then the representative stated, \
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October 2021 by Hannah Smith
Jane did an amazing job while helping with my first time buying a truck! She was very patient with me and answered all of my questions, and also got me a very low interest rate. I 100% recommend this bank! All of the employees here are always so kind and helpful.
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August 2021 by Kaun Roberts
The service I received from Mary Adams has excellent thank you so much for your help!!!!
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September 2020 by daffin boone
The service I received from Mary Adams has excellent thank you so much for your help!!!!
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August 2020 by Tracy Herrera
I want to say a big thank you to Jane at the northside branch for making my car buying experience so easy and pleasurable. She was available for me anytime I called her with questions and she got me a great interest rate. I feel lucky that Jane took such good care of me!! I would highly recommend her to anyone that needs a car financed, she is extremely knowledgeable and personable. Thank you Jane!!
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May 2020 by Kendall White
When it came time for me to just inquire about getting a boat, Mrs Jane from the Northside location made it so easy and stress free. From getting me approved for my Boat loan, to working out the kinks as far as the title, registration, insurance, she definitely kept me updated about what I needed and made the process so smooth. I can’t thank her enough!! I’m walking outside now and I would’ve never thought this boat would be mines, but looking at it as I write this , I can honestly say it’s a dream come true!!
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February 2020 by Keith M
First of all I want to say thank you to all of the employees of this credit union that have worked with me thus far. I joined Coastline Federal Credit Union and the customer service has been impeccable. They have treated me like a VIP at every turn whether it has been on the phone inquiring about direct deposit, or having questions about a new account and features of that account. They gave me cards and numbers to make sure that if I have any questions or concerns even when the bank is not open to contact them shows me that they will go above and beyond for their customers. Due to this great customer service not only do they have a life member but I will also make sure that anybody I encounter knows about this little hidden gem on the Northside behind Sam's Club. Once again thank you for the great working relationship. This is a 5 star organization.
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August 2019 by C P.
I think Coastline has made a lot a nice changes over the last few years. I go to the Dundas Drive branch and I feel like family when I go in. I have always been greeted with a smile and I see the other members greeted and treated the same way as well. I honestly feel like Coastline values mine and my family's membership.
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July 2018 by Lester Allgary
Terrible place to bank both branches are full of rude inconsiderate people who talk down to you and try to force you to give them money and will flat out steal it from you and make up reasons why and they try to force you to do online banking if you don't they will magically start charging a 2 dollar fee and say it's always been that way even though the fees just now start so they constantly change your account that you signed and agreed to that it would be a certain way and Cindy Burgess is the rudest women I have ever met long time member here closing account immediatly going to community first where they value their customers/members and don't magically start charging their members check cashing fees for their paychecks after cashing them for years with no fee and they don't magically start charging new fees for statements when you do not do their online banking like they try to force upon you etc as this place does the con list goes on and on total joke for a bank save your time go else where like a real bank this place is on a total downward spiral
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June 2018 by Eric D.
I've been a member of this credit union for over 20 years, and I must share that the service and the personnel at Coastline is the worst I've ever experienced. I own two business and conduct business with two other banks! I know what good service is! Over the last 3 - 5 years, Coastline has closed 2 branches...they are down to 1! While ever other credit union or bank is growing coastline is on a downward spiral. You get better service at a Sav-A-Lot than you get at Coastline Federal Credit Union!
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May 2016 by Angel Buchanan
I enjoy banking here. The people are always smiling and know me when I walk in.
