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January 2024 by Tayna Martinez
I had a great experience in this car dealership. I leased a Honda Pilot and I am extremely satisfied with the service I received. The sales associate Tetiana was lovely, she made the process seamless. I will definitely recommend this dealership to everyone. I will definitely be returning oncemy lease is over! Thank you Coggin Honda!
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January 2024 by Sandra Clark
GREAT dealership to deal with. STEPHEN WELNETZ is the best salesman. He was easy to work with. I felt no pressure from him. I wanted to work the deal over email as i am extremely busy. Stephen made the transaction so smooth, he even picked me up from the airport to take delivery since I live out of state. The deal was so good and easy we decided to buy 2.ASK FOR STEPHEN TO PURCHASE YOUR NEXT HONDA
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January 2024 by Thamana Kumar
I came in to buy my first car ever and I was so grateful to be taken care off by Matt. He was absolutely wonderful! If you are looking for a car, I 100000% recommend him!! He listens to you, he is patient, kind, understands what you're looking for. Even after the sale, he was always open to answering any questions in regard to the car and made sure I was happy with my choice. A great soul and a hard worker :) Kudos to Matt!
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January 2024 by Patricia Mateo Lee
I have been to this location twice and have been denied service twice. In all, Honda as a company is deceitful because you purchase a vehicle with a maintenance package and then they do not provide you with details regarding how it works.Again, I have gone twice to this location and have been denied service both times. The first time, David Lee “assisted” me and advised me that I was too early to change the oil on my hybrid Honda CR-V. At that time my percentage was at 40%. However, I was growing concerned because my mileage was at 6000 and I still haven’t completed the first oil change on my vehicle. Primarily due to Honda and their deceitful tactics. Now when I’ve gone in for maintenance is when they’ve specified the fine print after purchasing the vehicle. Instead of when I bought it. That their maintenance package only covers oil changes when your vehicle is marking the oil at at 15 %. If not you have to pay 75.00. Nonetheless, he was sort helpful (I guess) and gave me his business card. He told me that if I returned when it was at 30 % he would do it for me no matter what. I went this past Friday when it was marking 30% with an appointment to see David. I was there at 4:15 for my 4:20 pm appointment. I noticed that when he glanced up, he definitely remembered me because of the look on his face. However, he just impolitely and standoffishly walking away from me said he didn’t have time to help because he was clocking out at 5. That he would transfer me to his colleague Brenden or Brendan who was even more standoffish and unhelpful than him. I informed him that David had told me to return at 30%. While, he just kept repeating that it was impossible and not allowed. He didn’t give me any options or solutions. Extremely unprofessional staff. Please offer some customer service training to your staff especially at this location. And Honda please be honest with with customers. Shame on youHonda.
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January 2024 by j g
The head gasket blew on my 2018 Honda Accord touring with 100k miles. Kathy the service representative was so courteous and understanding. Kathy helped me get a loaner from Coggin and helped me through this annoying and stressful process. It's a person like Kathy that makes Coggin the only Honda dealership I would consider.
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January 2024 by Elizabeth Robinson
Cannot say enough good about these folks!!! My daughter and I were on a 20 hour drive home when our civic’s front tire blew! These guys took AMAZING care of us-calmed me right down as we’d had quite a scare & were facing a LONG trip that we couldn’t afford to be delayed on! They quickly had us relax in their theater room watching a movie while they fixed us right up in less than an hour and had us back on our way completely confident we were safe and sound!!! EXTREMELY professional, kind, and fast!!! From the sweet lady who took my call from the roadside to the great service guy who checked me in-all were outstanding!!!
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January 2024 by denis ivantchenkov
I had a wonderful experience buying a new used car. From the beginning to the very end, I was treated with respect. I was provided with multiple options, and the trade-in value was higher than expected. Highly recommend. Thank you, Sergiy, Tatiana, and Kelly.
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November 2023 by Breyana M.
Decided with my husband it was time to retire our car and look for a new one. Came to this dealership and was switched about 3x different car salesmen, they were very rude and atleast let me look at the car I was interested in, through the buying process the manager would scream and shout at the person helping at us and was very dehumanizing towards him I could never imagine working in that environment with someone screaming at the top of her lungs and degrading me infront of customers. This was the first time my husband and I were purchasing a car and it was such a horror show here. Ultimately the manager came up to us and asked us to leave because, "she didn't have time to waste". We ended up purchasing in duval Honda and got the exact car I wanted within the price range wanted along with financing through them. I tried to contact this dealership to let the manager know what happened but somehow he is always unavailable. So hopefully this review is seen and will fix the issues here at coggin. I feel so bad for our salesman having to deal with a manager like that along with that we had to travel so far to get what we wanted.
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November 2023 by Shereen Mokhtar
I will not take my car anywhere but here! Everyone here is nice and professional. I especially appreciate Brendan. I never feel like I am being sold something I don't need. They will give me the run down of what is needed and the severity of it. I choose what I want done. The prices are also fairly reasonable. I always feel good leaving there and never feel like I've been cheated. Again everyone there is super helpful and Brendan is the best, he genuinely cares for his customers and that is the feeling you would want to have as a customer.
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October 2023 by Dawn Oliver
Over the years, I have purchased more cars than I care to remember. Yesterday, we purchased one from Coggin Honda Jacksonville. The experience was one I will remember! The entire experience was professional, friendly and informative from the time we walked into the dealership until we left driving our new Honda CR-V hybrid. Our salesman, Sam was a very knowledgeable, friendly, courteous, and honest man who makes buying a car a pleasant experience and not a nightmare. He knew his inventory and the car we were interested in. He listened to us and respected what we had to say. He was not overbearing and obnoxious. He does not have to control the “sale”. He truly is a model for all car salespeople to strive to emulate.During the process, we were greeted by the New Car Sales Manager Bridgette who thanked us for coming in and checked in periodically to make sure all was going well. Paul the New Care Director was friendly and ensured we had a good price before we left to consider our options.If you are looking to purchase a car and want to enjoy the experience, we highly recommend Coggin Honda Jacksonville. Give Sam a call! You won't regret it!
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October 2023 by Garrett Finney
This was the best car buying experience I have ever had and it’s not even close. Nelson was prompt at responding to my request and communicated with me for days with immediate responses. Buying a car can be stressful however Nelson was calm, understanding and was more than willing to work within my limitations. I would give 10 stars if I could. Cherry on top was finishing it off in finance with Kelly Mabrey who also made my family feel comfortable during the paperwork process. Can’t go wrong buying a car from Coggin.
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October 2023 by Bernardo Espinosa
my man Rodney was a pleasure to work with!!! i came in just looking for pricing info but he made me a deal I couldn’t refuse! He even worked with me to get more for my trade in. Go see Rodney when you stop by and you will be taken care of. The warranty/finance member, Raula, was a delight to work with as well and even worked with me when I wanted to change a lot of things after the day after. Customer service is great and you really can haggle and negotiate with them and they will work with you.
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October 2023 by J.C. Hoskins
Ask for Ms Alex. She gave us phenomenal customer service, we came in for service, and ended up trading a Honda fit sport. We found something bigger, and a bit lower on insurance, and monthly payments with a 0$ down payment and she made it happen in less than 2 hours. I always thought dealerships were full of scams, but Ms Alex showed us the facts and made everything simple for us. She's business savvy and made everything extremely convenient. I was so impressed with the customer service and business, long story short, ask for Ms Alex if you plan on buying, trading, or selling a vehicle, I wish I could tip her.
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October 2023 by Al I.
Very poor service. Not good choice. Do yourself a favor and go somewhere else. They do not bother to try to improve.
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September 2023 by Lindsay Parrish
My husband and I bought a vehicle yesterday from this dealership and we couldn’t have been happier. Ali was wonderful! She was informative but not pushy, helpful, kind and even helped with our one year old son by holding him and helping secure him in the car seat before our test drive. Everyone in the finance department was also very nice and efficient. We are thrilled with our purchase and will recommend Coggin Honda to friends and family. Thank you, Ali!