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November 2022 by Allen B.
This Walmart delivery service sucks. They never answer the phone. They never deliver on Saturdays. Past 5 Saturday orders never showed up. Why do I have to track my order down. I am a disabled veteran. With grandbabies and dogs. Who all need their food. Get your act together Walmart. Hire people who care. Like Mr Sam Walton did. Since his death. His children have ruined this billion dollar corporation. Stop selling Chinese products. What happened to made in America with pride. I pay 140 dollars a year for this service. Give me my money back for that and my 300 dollar grocery order that didn't show up.
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August 2022 by Jackie G.
The pharmacist Lacey calls me and ask me about a prescription ? They totally have...... I left this place because they are so incompetent. Cora, Lacey and all people who worked there today are incompetent.... I'll be careful of their customer service sucks....... They only people who really are competent are Alex, Afrodita and the dude with the dreads.... The rest need to be retrain please........ your pharmacist are incompetent, they do a careless job. your dealing with medications you have to hire competent employees or your will get sue. Thanks! No need to yield and scream on the phone, Lacey I'm complaining to corporate for your behavior.
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June 2022 by Wincie T.
Purchase 4 tires I went in the wrong day for my appointment. The gentleman there was so nice they even work me in so I only stayed two hours to get four tires installed
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April 2022 by Connie W.
Always a problem with basic ringing up at the register here. Come on WalMart!!! Hire someone Target employees so that someone knows how to do the basic jobs here and has appropriate Customer Service attitude.
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March 2022 by Jennifer G.
Placed a $183 Walmart grocery delivery order and $33 worth of product was not received when the order was delivered (however it was marked delivered in the app). Was hoping to get a credit for the products not received so I called the store to hopefully resolve over the phone. I called 25 times starting at 9:34 am with an average of 2 mins per call. At 10 AM I got in the car went down to the store to talk to a manger in person because I could not get through over the phone. Was shuffled around for about 20 minutes until ultimately was introduced to the market manager Sedrick Utley. He talked down to me, wouldn't allow me to complete my full sob story, interrupted me and said "will you let me talk" then ultimately told me I was rude, to leave "his store" and that I needed to call 1-800-Walmart to resolve my issue. Issue was never resolved. I complained to corporate and put a stop payment with my credit card. Cancelled the order via Walmart app. Have been a loyal customer of that store for over a decade and Walmart grocery subscriber for two years. Will never shop at this location again and hope they can find better managers moving forward
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April 2021 by Ray K.
i go here because its the closest walmart to my house. that's about the only reason. unless you real early in the morning expect to wait at least 30 minute in line. come on walmart! still got the best prices for what i need though
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April 2021 by A G.
Calvin the employee doing pick up orders is quite possibly the rudest human being I have ever come into contact with. It was raining and he didn't want to get rained on and got upset about the way I parked because he had to get a little wet. Get a rain coat sweetie. I was even nice enough to get out and help you load from the back of the store which is a FIRE EXIT that you had everyone blocking. You work in customer service, be nice or go work somewhere else.
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March 2021 by Rylan G.
The customer service here is horrible!! I spent over $300 in the store today and several times I had to ask an employee where something was. One time I was completely ignored and the other two times the person couldn't even speak, they just made a quick motion with their hand /head and walked away quickly. The same goes for the cashier, not once did they speak to me at all. What's worse is I had to get an item from the perfume cabinet, which took forever. I push the button once and no one came for a long time I pushed it again and an employee came up quickly and was pissed off telling me that somebody was on their way. When the person came it was one of the people from earlier who I ask a question to who couldn't speak to me at all. They told me they were going to put my items at register 9. I finished my shopping and went up to register 9 and my items were nowhere to be found. I went back to the perfume cabinet and the items were no longer there and since those were the last ones, I couldn't buy the item at all. I'm pretty sure she did that on purpose. It's their loss financially. Worst customer service ever. They act like they don't even want to be there and are pissed off if they have to do anything additional than the minimum job requirement. If things are so miserable there they should find another job not half-ass their job.
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January 2021 by Gordon M.
This is by far the worst shopping experience ever. I t ried to contact the store by calling customer service for 2 days, no response. I tried to get curb side pick up for the elderly, no response as to when to pickup my order. I called this number also for 2 days no responce. When I went to check on my order there was a note saying I missed my pick up time, can you believe it? Called Walmart.com. They couln't help either. They wanted to fill the order but with a limit of only 3 items instead of the 5 items I ordered. This store is notorious for bad service and bad attitude. Never again. Will go miles out of my way to shop at Publix or Winn Dixie.
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November 2020 by Lexi M.
If you read my reviews, this is not my first walmart review, but I like giving credit where credit is due. Overall this location is three stars. Nothing to write home about, however what pushes it to that fourth star would be the ladies in the deli and bakery. They always stop what theyre doing to answer my questions. Whether it be about sour dough bread loafs or cookie cake orders. In addition to these ladies would be a handful of the curb side pick up shoppers. They know product locations up and down. They are normally focused on their tasks but are very good at muti tasking when it comes to telling me where something is. So to those two crews, I thank you!
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August 2020 by Rainey C.
If you like standing in line for 30 min, a produce section that is never stocked, customer service that is non existent, and rude people , then this is the place for you.
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August 2020 by Ruth V.
This is my go-to Walmart. Yes, it's the typical Walmart, customer service isn't always right on target, but for the most part, I get good service from the employees. You get your occasional bad apple. The people at the customer service desk usually try to be helpful and they are quite good about returns. One thing I don't like about this Walmart is that their money order system is down quite frequently. That is a major pain. The fresh veggies and fruits are kind of hit-and-miss, you have to inspect and check dates for freshness, but I am able to depend on fairly good produce if caught on the right day. I do like that this store isn't quite as busy as the other Walmarts, it's a little off the beaten path for Jacksonville and I enjoy that aspect of it, especially right now in the pandemic. If I shop during the day and during the week I can avoid most of the crowds. They usually have most of what I need, however, even so, they don't have the Lysol or alcohol that I would like to replenish my stock of at home. Hopefully, I will get lucky one day soon before I run out of what I have at home. So, overall this is a good Walmart that you should give a chance.
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December 2019 by Mark R.
By far this is probably one of the worst customer centered Walmart. District really needs to look at the management of this store and how staff are lackadaisical when it comes to trying to provide customer service. It is inexcusable for the lack of support this store demonstrates. They take more pride in doing nothing then providing service. Even when you try to get their attention that is almost impossible. Look at the extremely dirty conveyor belt do they wash it????
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September 2019 by Terrence J.
I park at this Wal-Mart after work to wait for my friend to get off the bus. There's some major profiling going on because I've been harassed multiple times by security but they never seem to mess with the multitude of white people who are also just sitting in their cars all around me
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August 2019 by Rebecca N.
Let's clear the air now:"I am not a big fan of Walmart"! But, I do go there from time to time. My microwave blew up and I needed to replace it. I happened to be in the area and I came in and bought a 700 watt oven. Just something to heat up my water for hot tea or to occasionally to reheat something. The service was very good here and the store was clean. Kudos to Wally World.
