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January 2024 by Marlene B
Our out of warranty dryer had a slight burning smell so I called LG and they recommended this company. Tech came out next day, ran a test, reattached a plastic barrier that had been removed and found no other problem. Appreciate the fast, courteous service!
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November 2023 by Anita H
I contacted this company because they are an authorized LG repair service. They were extremely professional and great to work with. Big shout out to Dwayne - thank you!Service: Washing machine repair
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September 2023 by Adoniyah720
The best Electronics repair company in the First Coast... I definitely Recommend them???
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August 2023 by Matthew Travers
Recently, my LG OLED had an issue where the screen displayed some black lines to one side of it before ultimately refusing to power on at all.I was under warranty and initially contacted Costco who made the arrangements for me to have it serviced.The process was smooth the whole way through, and a couple of days after my initial report of the issue I received a call from Mindy with Consumer Electronics and Appliance Services. She was very helpful and quickly sussed out the issue I was having. She placed an order for a replacement OLED module and I received a text with tracking information for the shipment shortly thereafter.Once I saw that the piece had arrived, I contacted Mindy again who was able to set up an installation appointment the following day. Very quick, very efficient.The following morning their service technician, Dwayne, was at my home well within the window of time I was told to expect. Mindy had advised me how I should have the television set up to make the process easy for him and he was quickly able to go about his work and have the faulty module replaced.All in all, it was a very quick affair and the problem was resolved in under 30 mins. Dwayne gave me some tips about general upkeep (running pixel refresh, etc) and was on his way.I wanted to make sure to give a firsthand account of the experience with this company because I couldn't have asked for a smoother process the entire way through. My kids were watching Mickey Mouse Club within 20 minutes of Dwayne taking off and everything works like it did before.Highly recommend. They may also be the only (or one of the only) businesses in Jacksonville that deal in OLED repair, FYI.
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June 2023 by Mary Ann Cox
D Miller was professional, meticulous, & thorough in the work he did for me to replace a bake element & relay.I felt that he went out of his way to make sure the price was fair & his commitment was met on time.I was very impressed with his work!Service: Stove, cooktop & oven repair
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February 2023 by Ronald Foster
Dwayne diagnosed the problem quickly. He had the part on his truck and fixed it in no time. I would definitely recommend Consumers Electronics and Appliance Service for any appliances repair.Service: Dishwasher repair
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November 2022 by Johnny Tsunami
While dealing with a new TV that seemed to have died out of nowhere has been a nightmare, it's been an absolute pleasure working with Consumer Electronics. From the time they first received the work order for my service, to the time that they fixed my television, they've been nothing but courteous and professional.Mindy does an amazing job of making sure that you're as informed as you can be about everything concerning your repair, while Dwayne has the patience of a saint (he had no problem with me being curious and hovering over his shoulder to see what the inside of a TV actually looked like lol) and is amazing at what he does. Thanks, guys!Service: TV repair
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November 2022 by Rania Saikali
Very professional company, I highly recommend them. They came on time and they were able to tell what’s wrong with my washing machine within 10 minutes. What I really liked is that they had the part in their truck, and within an hour my washing machine was fixed.Service: Washer/dryer repair
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October 2022 by jeff n.
For better or worse another's experience may vary ...I brought my television in after a storm. Wife says she heard something pop while it was off and it didn't turn on. It did have power but wouldn't turn on. LG55B6P. Sidenote: this is the 2nd LG that's had this type of issue after 2-4 years of ownership. Called CE and spoke with Mindy who was very friendly. They did an intake and I dropped it off. Tip: don't forget to bring the remote, I had slight trouble reprogramming mine when I got it back. They were busy at the time of drop off so it took 3-4 weeks total for the repair. $300-400. 90 day warranty. Hopefully the fix is permanent and it buys me another few years. I would return but hoping it's not necessary. Picture taken at pickup after repair.
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September 2022 by Charlie
I had a one year old Sony 85" TV. Suddenly the internal speakers stopped working. I called Sony and they connected me with Consumers Electronics and Appliance Service in Jacksonville. These guys are amazing. They called to make an appointment and gave me instructions on preparing for their service tech to come. When he came he was beyond professional. Fixed the main board in the TV in what must have been record time and my TV works perfectly now. He was so professional and punctual, actually made the whole process a breeze. I don't think I've ever been so pleased with a repair service. No wonder they have such high ratings.Service: TV repair
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July 2022 by Chris Kauffmann
Dwayne, from Consumer Electronics and Appliance Service is very professional and conscientious!He diagnosed and repaired my LG 65” TV in a superlative fashion. He was extremely knowledgeable and explained the process very plainly. His service is competitively priced.I can’t say enough about Dwayne and Consumer Electronics and Appliances INC!I strongly recommend them for your TV repair!!Service: TV repair
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May 2022 by Sheirley Leggett
Great customer service and knowledge of TV's and great communication with problems and pickup, Ms. Mindy is awesome.
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April 2022 by Vanessa Newkirk
?If you need television service this is the place to take your electronics. Mrs. Mindy has great customer service skills always with a smile. I felted very comfortable leaving my 70 inch tv. The problem was half of the screen was dark and now I have a beautiful television for my husband's man cave once again. And most important the price was much less than buying a new television. Don't sleep a great place to do business. ? Thanks again for doing a great job.Service: TV repair
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April 2022 by John M
Prompt to reply and very flexible with my schedule. Went out of their way to repair my machine as soon as possible. Great communicators, very friendly, and very knowledgeable. Machine is back up and running. Very happy.Service: Washing machine repair
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February 2022 by MarkAnn Meyers
LG recommended Consumers Electronics to repair our oven and dishwasher. Mindy was professional, responsive and understood the urgency of getting those 2 appliances fixed, especially close to the holidays. Dwayne found the problem with the oven quickly, ordered the part, followed-up within 24 hours like he promised and fixed it in no time. Our dishwasher has had an unusual & recurring leak that 2 previous technicians could not find. Dwayne was tenacious and did not quit until he found the root cause and was able to successfully fix it. It hasn't leaked since & runs perfectly now. I would definitely recommend them for any appliances repair.Services: Dishwasher repair
