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January 2024 by Ivan savushkin
Best of the best of stores I recommend, excellent customer service! Thank you Analeigh and Lizbett!
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January 2024 by KIM BELL
I usually go to the Monument location but since the Manager was not there I decided to go to the Beach location to get the help I needed with my current phone and possibly get a new one. I was greeted by Lizbeth and Rosalba and while explaining my phone issues Vanessa the area Manager came out to assist me.Customer service A+, Problem solving A+. I like the fact that I was there for a while and never felt like a number and all 3 were very attentive to my needs and concerns. This is a cricket that I would come back to because I know that they will get my concerns resolved and I will be treated like a customer and not a number. Thank you so much and am.enjoying my phone !
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November 2023 by Nia King
Liz and Kayleigh helped me two separate days with my phone and my Apple Watch. Both so attentive and helpful they took care of multiple different issues with my Apple ID and getting a new phone the day of, they were so sweet the entire time and were extremely efficient even driving to pick up my phone, thank u girly pops loveeeddd ??
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July 2023 by Josser Flores
Lizbett was great and helpful great service got my fix , great service
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June 2023 by Douglas Lattimore
Lizbett was extremely helpful and knowledgeable. She went above and beyond to give great customer service. And she was able to get all of my phone info transferred even though my old phone screen was severely cracked. She makes the impossible, possible
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June 2023 by Edwin Orta
I've called 5 different cricket locations and none of them answer. I was thinking of switching over but they lost me with not answering the phone.
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June 2023 by Yaser C gomez
Kayla offers excellent bilingual service and is very friendly
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June 2023 by Kayla Long
Best location with great staff always willing to help.
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May 2023 by Jayne Bohannon
Freaking awesome help Liz is on it very good customer service thank you so much
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April 2023 by Jonathan Valentin
Great customer service from Kayla. Thank you for your help. They take a little more time to help me. Great offer on iPhones through progressive leasing , great family line plans. Free Samsung phone for a new line lil too much over all great customer service. Had another customer behind me complaining bout poor customer service ( well if theres only 2 staff members taking care of customers go to another store instead of buggin the hell out of staff members, or leave your snowflake arse back at home, no one owes you a dime, wait in line or go home) staff members not here to kiss your goodbyes they here to give us customer service.
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March 2023 by John K.
Hiring? Don't work here having a micro management team 8hrs of the day , a district manager that is strict as fk. And a whole lot of complain from corporate and bosses. Even working hard to fill their pockets you get a bad attitude from DM. For $12.00hr and Commission is not worth working for Cricket. Don't get me wrong some employees will actually give you their best customer service, but then again HR, DM, be a pain in the a** most of the time. They also complain if customers don't buy a phone. Numerous suggestions have been given but since they got some D up their buttholes they won't listen. Aggravating and Un-professional way of dealing with employees. Even o break time you have to take care of customers. Only if OSHA came by they would off learned. Employees need an 1hr break for an 8hr shift.
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January 2023 by Scott Allbritton
Very helpful and insightful staff members. Friendly environment. Reasonable pricing and deals to fit most budgets.
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December 2022 by Myschelle Jones
The customer service, information, and overall experience is Top Tier. I walked into the door and was immediately greeted and assisted. Any questions I had about a phone, quality, cost, and comparisons were thoroughly answered.
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May 2022 by Shari T
Employee was nice but couldn't help with phone trouble
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April 2022 by Jesse Jones
I would first like to start off by saying if your ever in the area of this store please please please visit here. the reason is the store manager (Sol) and sales rep (Miranda) were sooooo amazing you couldn't have gotten no better customer service that these two women had given. i have been with cricket since they became cricket and from the time i walked in the door till the time i left they helped me out tremendously so with that said i give them a 5 star on everything. Thank you again Sol and Miranda
