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December 2023 by Charlotte
This has got to be the worst Orel ever. The set up of the rooms are awful. We parked out front. Walked through the front door to the front desk only to be direct down a long hall Pat a set of elevators around the corner down the next hall way, not as long as the first, in an elevator, we went up to the fifth floor and got out to another long hall that started with rm # 2523 and we were in rm # 2507….s another long ballot walk down! Surely the had a room closer to the front desk! Well to add insult to injury, this is the worst room I have stayed in since the 80’s! It is so outdated, there is not a single usb or usb-c anywhere in the room. The bed is soft I am sure to wake with a back ache. The cabinet in the bathroom look like a piece of pywod that the stain has worn off, not the mention, who actually showers in a hotel room now days and having a step in bathtub is a hazard for seniors, which we are. I can honestly say, this is by far the worst and most out dated hotel and definitely needs some restructuring. I would not recommend this hotel to anyone and surely won’t stay here again. Not at the airport, only semi close.
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December 2023 by Pierre “U-Neke” Lecque
This was the best experience I've had on Jacksonville. Carolyn and Danny were the best bartenders and service ever. I will always come back to the crown plaza because of them two. I love the crown plazaFood & drinks: Carolyn and Danny are the best ever!!
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December 2023 by C. Thomas Hicks III
We arrived to find our reservation was not in the Crowne Plaza records and our reservation for which we had already paid could not be honored. The assistant manager, Ms Phelps first assured us we would have a room a room at the same rate we paid, and proceeded to locate evidence of our reservation. She went over board and finally (an hour later) located evidence on my phone to confirm we had made the reservation. She and her staff were extremely committed to making us comfortable, including giving us refreshment and vouchers for breakfast the next day. They put us in an upgrade room which was wonderful and made our visit more than satisfactory. We have already recommended to others to select the Jacksonville Airport Crowne Plaza for any visit to Jacksonville.
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December 2023 by Cindy P
We were hopeful for a good stay after seeing the large, open and clean lobby. However, our room was in tower 2 which is in desperate need of renovations. The hall was dingy with dirty carpet and cracked shades over the lighting. Our room was no better. The sheets were ripped in multiple places and the mattress pad stained. Luckily we had 2 beds as one mattress was very saggy. The floor and nightstand had visible and moveable dirt and debris. Soap dish was old and chipped. Lamp shade yellowed and cracked. The air was off when we entered the room and we never did get the musty smell or the humidity out of the room while running the air. The carpet was dirty and we made sure to not go barefoot. When I checked out the next morning, I told the desk clerk that the room was horrible. Without looking up at me she simply said "sorry about that" and had no desire to hear why I made the comment. Super disappointed as we really needed a good night's sleep before our long drive but we left as quickly as we could . Can't recommend.
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November 2023 by Chloe Yates
I can’t even begin to express my gratitude for this hotel. We have flown from California because my husband’s dad has passed away unexpectedly. We did not book rooms in advance, but they still made room for us and even helped us check in a little early. I spoke with Jasmine in accounting briefly about our situation and she was so sweet and kind to us and helped me get my daughters up to our hotel room while my husband got the luggage. After a long, stressful and emotional day, we came back to the sweet letters written by the staff! Thank you so much crown plaza! I will forever to use this hotel whenever visit in Florida again.Rooms: The rooms feel very homey and comfortable. Super clean!Noteworthy details: The amazing staff extremely attentive, and worth every single penny!
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November 2023 by Elizabeth Elder
I’ve been staying at IHG hotels for years. But this hotel was very disappointing. The hotel deleted my reservation before I even arrived without informing me. When I arrived I was told they were booked. Then when they “found a room,” they didn’t honor the price I booked it at. This is a reflection on management.Also, the hotel is under some type of refurbishment, and at one point the fire alarms went off while we were sleeping before work. So I would not recommend this hotel at the time for those reason.However, I cannot say anything negative about the front desk staff or the bartenders, baristas and food runners. Their front line employees are great.
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November 2023 by Sean Hannon
Airport Shuttle, Starbucks coffee, dog friendly, clean, quiet, great black out curtains for late sleeps. Sports bar with light fare conveniently located on hotel’s 1st floor. Excellent choice.
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November 2023 by Landen Davis
The hotel was decent, but honestly, the bar was amazing. Carolyn was awesome. Funny and entertaining, and super helpful. Kyah was super knowledgeable about the drinks and an all-around great server who will go far in her career. Danny was pretty great too, even though I only chatted with him a few times. Almost all of the food was amazing, although a little pricey depending on what you get.
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September 2023 by Clay Fowler
This is the place to stay, they have an unbelievable pair of ladies at the lobby bar and restaurant. Kyah and Carolyn absolutely kill it . They work there tails off and there attitude and service is the best . They both remember the names of almost ever guest . I will definitely stay here every time I’m in Jacksonville. The two of them are definitely five star workers with five star service and they take food orders and drink orders and are true rock stars .
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September 2023 by Jay Giesecke
Stayed here several times this year on business trips. Kyah and Carolyn at the bar make the stay more enjoyable with their great, friendly service. They are always welcoming with conversation and great drinks.Rooms: I've stayed in a couple of the remodeled rooms. The rooms are nice with a good size desk and a larger mini fridge. The pillow selection is great as I prefer one soft and one firm pillow under my head.
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September 2023 by Shawna
My overall view is the staff and locations were both great. The room came with a broken fridge, (no problem) they brought a different one up right away. The beds were comfortable, and the room seemed clean. But, I always do a little extra cleaning myself. However the chair in the room looked like they picked it up from the city dump and there was no microwaves in the rooms, so hope you don't have to wait to use the one near the front desk, what a inconvience that was. And to top it off, you stay here for 3 days and can't even get a complimentary muffin and a cup of coffee, let alone a full breakfast. I guess my reservation didn't fall in the right price bracket for a meal to be included with my stay. Some get it and some don't. That should be a thought reconsidered. I have been to less expensive hotels and have gotten more for less. This experience here has taught me to do my due diligence and research a little more on hotel prices as well. I'll be leaving somewhat disappointed, because I have one more day here. But it wasn't a total bust. I hope I'm not talking too soon.
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September 2023 by Josh Keith
The overall location and parking area grounds were better than adequate. I was short on time, so I did not experience all the amenities the hotel had to offer. The front desk staff member was professional, polite, accommodating, and insightful. I was placed in Tower 2, 6th floor (key access required), and it was a nice quiet retreat from any hustle & bustle.Rooms: The room amenities & finish were adequate, the key selling point being the exclusive access to the top floor and quietness.Safety: The area seemed quite safe, well lit, and key access to the proper tower, floor, and room.
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September 2023 by Arnita Bryant
Excellent in everyway:SHUTTLE: prompt, nice bus, most courteous and helpful driver/attendant ever!FRONT DESK: professional, pleasant, helpful. Special thanks to AlissaROOM: beautiful, clean, great bed, super amenitiesRESTAURANT: Appreciate the convenience/availability of them in the hotel! Guests buy breakfast, lunch, and dinner.SPECIAL THANKS to waitresses CAROLYN and Alyssa for their outstanding service at The Proper 1822!
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September 2023 by Kellie Rhoades
My husband has been staying there long term for work, and I joined him for a night. The staff at the front desk (Alisa and Bradley) were friendly and helpful. He had let them know I was coming, and I quickly figured out they knew him by name, and got me a key. Carolyn at the bar also stood out, as she is extremely friendly and attentive. Our room has been recently redone, and we have no complaints. Our two-year-old has plenty of room to play in the room.
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September 2023 by Alex McCrea
The rooms decor may be dated, but the staff is wonderful. The bar and grill specifically has kept us coming back over multiple work trips. Danny and Carolyn are absolute angels at the bar, I'd recommend seating yourself there for the best service. The front desk staff is also wonderful. There are no microwaves in the room and no laundry services, though, so be advised.
