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April 2024 by Manuel Charbonnier
I went there many times for almost 5 years since my daughter was born. There always gave us free munchkins for my daughter and sometimes I pay for it from drive-thru. I haven't stop by there for long time so I decided to stop by there for my daughter's favorite munchkins. I was about to order munchkins however they said can't order on the drive-thru and you must get inside. I told them I cannot because of I am rush for my daughter go school. They said they are sorry. My daughter was sad because she remember that place since she was baby. That's why I decided not to stop by there ever again. Pretty disappointed!
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April 2024 by Chris Bruton
It was great and in my opinion (everyone in my family disagrees) the maple donuts are absolutely DELICIOUS and EVERYONE disagrees
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April 2024 by Rebecca Tripp
Staff is always friendly and service is always fast.
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March 2024 by Stacy Yaple
Dunkin on Merrill used to be the quickest and most accurate, now not so much. How hard is to give me a untoasted bagel? 1. Came toasted, then, have a replacement that was hard as a rock. How hard is it... Really hard for a plain bagel and really hard to get good service. I'm going in there tomorrow to get me money back in the way of a coffee. Then I'm done with them.
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March 2024 by Mrs Sara Coppock
I come to this Dunkin' Donuts 4 to 5 times a week never have I ever been treated so poorly, I do not believe I will return back to this location i will take the extra drive to another location!!!! . I went through the drive-thru this morning ordered my usual bacon egg and cheese bagel with cream cheese on each side of the bagel. I pull thru after receiving my order double check things and the order is wrong. I park my car go inside explain to the lady with the pink hair what's happen and she says oh whats the problem. I said ma'am my order is wrong and explained it to her the 2nd time and she still wasn't understanding why my order was wrong she goes to the back comes back ask for the bag I give her the bag she goes back to the back and I go and sit to wait patiently. After sitting for a while the lady with the pink hair kept staring at me rolling her eyes at me so at this point I'm getting a little upset so I continue to sit waiting for my food they never bring it out to me finally another young lady who knew i was a regular ask me what I'm waiting for I stand up walk to tell her and there all talking looks around and realized I never received my fresh order back I still receive no apology in regards to what just happen. So i asked u mean to tell me you have to make it all over again. So i ask for a refund and the lady starts my refund needs my debit card i stated i didn't have it I have to walk to the car so I go get my card come back and I go to put my card in and I ask is the full refund of the foodShe says yes I tell her the food that was ordered and she fixes it to add the remaing food as she wasn't refunding all the food for me. So while she is finishing the refund I tell her I would not had a problem if she was standing here rolling her eyes at me as if i wasn't a paying customer I have never had anyone from dunkin treat me this away. So after all this all the employees was like were short staffed this and that but that was not the case.
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March 2024 by stephanie benoit
Don't know what the 2 employees issue is this morning but they are in there walking around laughing having a good time and refusing to open up for the customers. Had 4 cars waiting in the drive thru and they couldn't be bothered to answer us. If you feel you are unable to work just the 2 of you at least have the decency to say something yall open everyday at 5 on the dot with just 2 employees why the issue today.
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March 2024 by Tamara “Pronounced Tuh-Ma-Rah” Smith
The start of my morning usually begins with a good cup of coffee. I pull up to the drive through expecting a "Good morning, thank you for choosing Dunkin Doughnuts. What can I get for ya?" Instead, i got white silence. I had to say HELLO loudly to get some kind of acknowledgement. I was already perturbed at this point no matter what they said or did. It was ALL gonna be downhill. Sure enough, a man with long blue fingernails sticks out his hand for my card. Again. No acknowledgement that I was paying my hard earned money to the better of the establishment so I can frequent again, NO. Close window open window and another female comes with 3 small boxes of my order, then she turns around to go without saying something like, thank for your patronage please come again. I was thinking I should go to Publix where shopping is a pleasure. GET IT TOGETHER MERRILL RD DUNKIN DOUGHNUTS!! Ain't nobody got time for this.Signed,Ceo of my own company.
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March 2024 by Zjaida Marie
The people that work there have TERRIBLE customer service! They REFUSE to greet you, and then they don’t even put your order together correctly. Oh, and NEVER try to call them because they will let the phone ring forever before hanging up on you! Whoever the boss is, LET THESE PEOPLE GO! They are ruining your establishment!
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January 2024 by Jessica Wilcoxen
Used to go here all the time, sadly still have to order from this one when ordering in because of the short distance it is from my house.The workers have a bad attitude because this particular store is ALWAYS short staffed. They don’t pay attention to the orders reason I say that is because I always get the Avocado toast with extra bacon easy on the avocado.First of all, it ALWAYS tastes weird from this store, LITERALLY JUST THIS STORE.Secondly, the amount on the toast slice literally makes me gag, hints the request for light avocado.They never seem to understand the concept. This morning was no different… that’s not extra bacon OR light avo.
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January 2024 by Greg Farmer
Both times I've been here now the unsweet ice tea tastes like there are chemicals in it or something. Like they either never clean out the brewer and it's getting raunchy or they clean it with harsh chemicals and don't properly rinse it out. The taste is very obvious and very bad. It makes me worried about what I actually drank in that first sip each time. Will find somewhere else to get ice tea.
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January 2024 by Aj Luck
Horrible! They took my order- repeated it three times. Finally got to window- they asked me again what I ordered. I repeated it. Then they took my money. The one girl with super long hair just stood there on her phone texting and not working- . Took them 12 minutes to bring my soda to the window. Then they asked what I ordered. I showed them my receipt- said this. She took my drink back and put it back in the cooler. Then after raising my voice- they handed me one of the three items I paid for. Walked away- took forever. Then they handed me my second item- I asked about the soda they said they didn’t have any- I told them I just watched you put it back in the cooler- then a rude man handed me my drink with his super sparkly, long fingernails then with a disgusted tone and facial expression told me to have the day I deserve then slammed the window. I have since put in a call directly to franchise owner and reported it. Unprofessional. Rude. Horrible service and apathetic. Horrible! Will not go back!
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January 2024 by Humayan
Would like to give this place negative stars. 5+ employees was working but they didn’t have a chance to say hello to us although some of them were in personal cell phones. Waited 25 minutes to be greeted but no luck. Tried to talk to them but she was extremely RUDE just said order by kiosk. Imagine after 25 mins later you got that response. So we walked out without ordering food. Will never come back here and would tell my friends and family to avoid this place at any cost.
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January 2024 by Ann G
Walked in in the morning around 9 am waited there for more than 20 minutes to place an order but no employee was listening and once I advanced and asked an employee for help they were extremely rude saying “you have to give me a minute “ I would not recommend such rude people to be your helper.I am very disappointed in this location.
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January 2024 by Soothing Sounds
Paid for 3 items and only received 2. This has happened more than once from this location.
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December 2023 by Jordan Green
Asked for a toasted bagel- gave me a plain untoasted bagel with barely there cream cheese. Awful location and staff. Avoid this place!
