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March 2024 by Dee Crews
I'M SHARING MY EXPERIENCE TO THE PUBLIC!!! I WENT TO DUNKIN ON NORMANDY AND ASK FOR A PUMPKIN SPICE DRINK INSIDE THE STORE AND REPEATED THE REQUEST TWICE TO THE ASSOCIATE I RECEIVED THE DRINK.(OKAY) I TASTE THE DRINK BEFORE LEAVING I SAID TO MYSELF THAT THE DRINK DIDN'T TASTE QUITE THE SAME BUT I WAS RUSHING TO MAKE IT TO WORK, SO I THEN LOOKED AT THE STICKY ON THE DRINK AND SAW THAT THE DRINK WAS INCORRECT. I CALLED AND ASK TO SPEAK TO A MANAGER AND ASK THE MANAGER HER NAME AND SHE WAS VERY RUDE OFF THE RIP!!! AND DIDN'T WANT TO PROVIDE HER NAME HOW UNPROFESSIONAL IS THAT, YOU ARE A MANAGER AND YOU CAN'T PROVIDE YOUR NAME. THE WHOLE CONVERSATION WENT WRONG!!! PEOPLE TODAY WITH THESE CUSTOMER SERVICE JOBS DON'T WANT TO PROVIDE GOOD SERVICE. THE WHOLE SITUATION COULD HAVE GONE IN THE RIGHT DIRECTION IF SHE WOULD HAVE BEEN PLEASANT AND PROVIDED HER NAME. I DIDN'T WANT MUCH OTHER THAN PROFESSIONAL SERVICE AND ACCOMMODATION. HOW FOOLISH!!!! I'M VERY DISAPPOINTED:(
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March 2024 by Alyssa Grandy
amazing place and service here
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March 2024 by Karen Mitchell
We use to come here every week and I’m talking a big group of us but any time we can’t sit outside they lose our business because it’s arctic inside. All the workers are in sweat shirts so I don’t understand why it’s kept so cold inside.
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March 2024 by Timothy Curry
If u go here 10 times and order the same thing it never taste the same. I only order one thing .
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February 2024 by Christin Williams
This dunkin' doughnuts is my favorite place is orange park
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February 2024 by Heather Smalley
This is the last time I order from this location. Drive thru employees (who take the order) are rude, don’t listen and still get my order wrong.
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February 2024 by Eddie Garcia
I ordered from this location by Uber Eats, although the delivery was quick this location missed sending the coffee, I’ve been trying to reach this location for the last 4hrs with no luck so I could get $27 refunded to my account and seems no one works at that location or no one wants to pick up the phone.
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February 2024 by Boba Fett
So I walk in and someone says be with you in a minute and then they promptly forget that I’m even here. Literally standing at the counter waiting for service and getting none. I really didn’t think it would be that difficult to get a cup of coffee but here we are. They’re too busy talking about the difference in tips they’re getting. Well, I am one tip they’re going to miss out on bc I can’t get any friggin service. From my experience, their low tips represent the level of service they give and their complaints while I’m just waiting to get some coffee indicate they’ll never learn why having poor costumer service in a service industry is the reason for their paltry tips.
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January 2024 by Tony
Dunkin Normandy polite with lousy attitude sells doubts but don’t have dounts Krispy Kreme’s always has donuts 1-28-24Done check your food sell old cold nasty food liberal attitude stotement being
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January 2024 by Vaughan's Concept's
Purchased a dozen donuts and they were not
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December 2023 by Breia Mangual
This is probably one of the worst Dunkins in Jax's!! The employees are always so unhappy... And it's so slow in the drive-thru and even worse if you go inside.... They constantly give you cold bacon and you're lucky if the center of your sandwich even is hot.... 90% of the time I have to have my coffee remade because it's so hard to make a large iced coffee with extra cream and sugar the right way... PSA corporate. Your employees actually need to push the pump all the way down when adding sugars and flavors....These employees, including the managers, are probably some of the most unhappy people ever.... Obviously things are not operating correctly there. Not to mention half of the time their employees call out and that's their excuse why the line is wrapped all the way out to the parking lot past the gas station... I wonder why their employees are always calling out!! I live 5 minutes from this one and would rather drive all the way to cassat or 103rd which is 15-20 minutes away! At least I know what those locations in my stuff will be made properly safely and correctly!!
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December 2023 by B C
Don’t bother. Slowest service ever, longest I w ever waited for a meal in my life.
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December 2023 by Brian Vetter
I don't know what has happened to this place. It seems they have a new staff every week. The drive thru line is ridiculously long and it never used to be like that. The service has gotten so bad. The workers are unfriendly and they messed up my order the past three times. When I ask you to remake my coffee because you didn't get it right the first time, don't give me a hard time. Just do your job right. Oh and an apology would be nice. Management, train your employees the right way.
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December 2023 by Shannon Ward
I have never heard of the snackin bacon being served cold. I requested to have it warmed up and was told it couldn't be warmed because of the sugar. Mind you there was no sugar on the bacon. Every Dunkin, everywhere else serves it hot/warm. Myself and 2 other guest were completely blown being told this.
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December 2023 by yasmine lynette
I CAME HERE ON 11/20/2023 at 12:10Your people working have HORRIBLE customer service. The ONLY ONE who acknowledged me was the foreign guy I’m sorry I don’t know what ethnicity.. the girls completely ignored me did not acknowledge the lobby what so ever walked by past me several times as if I wasn’t a customer.. THEN TO TOP IT OFF GOT MAD AT THE BOY FOR MAKING MY DRINK SAYING HE IN THE WAY AND WHY IS HE MAKING MY DRINKKKK !!! MIND YOU I ORDERED ON APP AND STILL WAITED 15 MINUTES IN THE LOBBY AND I WAS THE ONLY ONE THERE …. GHETTO AND UNPROFESSIONAL
