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November 2023 by Mrs. Ogoh
Wow, what a fantastic experience at Duval Acura. Nash and Khalid were both delightful to communicate with during my car buying experience. I would highly recommend this dealership to anyone interested in a car purchase.
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November 2023 by Brittany Hawes
I would like to express my appreciation for the exceptional service I received from Khalil during my recent visit to Duval Acura for an oil change. Khalil's dedication and professionalism made the entire experience truly outstanding.From the moment I arrived, Khalil was courteous and attentive, ensuring that I was well-informed about the service process and patiently addressing any questions I had. His expertise and commitment to delivering top-notch customer service were evident throughout my visit. I was able to have a loaner vehicle while they inspected my car which was awesome so that I was not stuck with my toddler at the dealership.Khalil efficiently managed the service, and the complimentary multi-point inspection provided me with confidence that my vehicle was in good hands. His attention to detail and customer-focused approach left a lasting impression.I want to extend my sincere gratitude to Khalil and the entire team at Duval Acura for their excellent service. It's individuals like Khalil who set the standard for exceptional customer care, and I'm thoroughly satisfied with the 5-star service I received. Thank you for making my visit a positive and stress-free experience!I have been to the other Acura dealership in town and I will never go back. The difference in professionalism is evident. Duval was amazing. Thank you for turning my opion of Acura around after a horrible experience at Orange Park.
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November 2023 by Corey Determan
The purchasing experience at this dealership was great. No pressure, helpful sales associates, fair pricing. Unfortunately, they are proving that once they take your money, they are no longer interested in providing service or retaining you as a loyal customer. It started by giving us a car with a chipped windshield and when we pointed it out, we were just told that they would help us make an insurance claim. I'm sorry, but it happend on your lot and while in your possession, it should not use up my only free replacement this year to fix your damage. Second, we have an unusable moonroof due to a loose weatherstrip that prevents the glass from closing after opened. Third, we are supposed to get a free oil change and when we tried to schedule, they told us to find the salesperson who sold us the car to confirm we get the oil change. Why she couldn't look this up in her computer or even get her bottom off that seat and walk over to the sales department to do this herself is beyond me. Two weeks ago, I wrote to the management of the dealership via their online contact form but no one has responded, signaling their clear lack of interest in retaining this customer. This was supposed to be a certified used car but clearly they didn't put much attention to the inspection quality before rubber stamping it and pushing it out the door. It is also supposed to be a luxury car dealership. For the amount of money we spend on these cars, we deserve better service than to be told too bad or go do it yourself. If that is the service I wanted, I could have spend half as much money on a Honda instead of an Acura.
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October 2023 by Monifah L.
lied to the BBB. Told the BBB my car was driven 2000 miles between visits and that carfax proves I had my car looked at by another mechanic. Sounds like someone wants a slander lawsuit. my was not driven over 2000 miles in 3 weeks nor was it taken to another shop. Service dept is full of crooks that will make unnecessary repairs.
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October 2023 by Haley McCullough
Anthony was amazing! He listened and showed me what I wanted to see without being pushy. I left with a great vehicle at a great price! Duval Acura was the second Acura location I shopped at and am grateful for the experience we had with the entire team helping us. Day or night, this MDX is beautiful!
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October 2023 by Andrea Brown (Boglin)
With transparent pricing, there is no room for confusion. We are very pleased with the smooth transition of trading in our car. The last dealership we went to left us mentally exhausted there was a lot of back and forth and they never once showed us numbers. When we arrived at Duval Acura they came out with a sheet showing exactly what to expect and it was a big relief. Everything went seamlessly and we left very happy. We highly recommend Duval Acura.
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October 2023 by Colleen Grosos
My experience here has always been exceptional! They are super organized and efficient. I love being able to check in online and appreciate that they value my time. Jovie was my service advisor this visit and was informative and kind. Would HIGHLY recommend.
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September 2023 by Tricia W.
I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner.They were very attentive, courteous, and informative throughout the whole process. Jovie kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very convenient and appreciated.I am very satisfied with the quality of the work done on my car. It runs smoothly and looks great. Duvsl Acura Service Department have earned my trust and loyalty as a customer.Thank you for your outstanding service and dedication. Each of you are a valuable asset to Duval Acura and I hope they recognize your efforts.
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September 2023 by LINDA ALTAMIRANO
First— I live in Orlando. I took a chance and drove 2 hours to test drive a beautiful 6-speed Integra. My sales guy, Alex Coble, is THE MAN! He knows all the details and specs about the vehicles on the lot. I mean, this is like the 10th car I’ve purchased and NOT ONE sales rep knew the details he knew. He takes pride in product knowledge and I respected and appreciated it. He was courteous and attentive from the moment he phone me until after I was flying down 95 to get back to Orlando. The whole Duval Acura team were professionals and made me comfortable with my decision. Second— he actually called me on my way home to see how I felt about my decision. Wow, talk about great service. I feel so lucky to have been able to work with him— ? Who feels lucky about spending tens of thousands of dollars? ME! They do the Acura brand justice and they give people hope about car dealers.I’m super happy with my decision to purchase, even though it was slightly above what I wanted to spend— there were no details left out and they worked very hard to meet me as close as possible to my budget. Even though Jacksonville is out of my way, I’d rather drive there for my 2 years of free services than risk it in Orlando. Thank you, Alex and thank you to the whole team! I’ll be back for the Type-S!!!
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September 2023 by jeff newbold
Go see Matt Sikes at Duval Acura. Probably one of the best dealer visits we have ever experienced. He had all the paperwork ready by the time we showed up. The car was pulled up, washed, and ready to test drive. Finance got us in earlier then expected and we were on our way with a new car. Thanks again Duval Acura!!
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September 2023 by lisa friedlander
The service department was able to fit me in on the fly, and it was really needed as I was almost overdue on my service-They also arranged a Lyft drive to, and from the hospital while I was taking care of somebody, and they made the whole experience. Very efficient and painless! Job well done!
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September 2023 by Ann Dietrich
I had an excellent experience with the service department at Duval Acura. They quickly diagnosed my problem, got me in a loaner and had the work finished in just under a week. Thanks so much to the service team!
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September 2023 by J J.
Highly recommend this dealership for servicing your Acura. My sister was having issues with her electric power steering and this dealership was able to repair the following day. They had to order the part. Avoid going to Acura of Orange Park. They will try to sell you service you don't need.
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September 2023 by Tarryn Garlington
My salesman, Nash, was exceptional! He was honest and concise and made the car buying process a breeze. The cherry on top was how quick and efficient Khalid, the Finance Manager, was in processing my paperwork and getting me out the door to enjoy my new vehicle. Great car buying experience overall and I would definitely recommend Duval Acura to my friends!
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August 2023 by Nick Fulp
Hector is an awesome sales professional, he took care of everything before I even stepped foot into the dealership. I was in and out in 30 minutes to sign the paperwork and drive off with my new car! Highly recommend Duval Acura since they don’t markup their cars, even highly sought after limited production cars.
