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September 2023 by Suzanne A.
I want to give a shout out to the brave hardworking men of the service department for their customer service and professionalism demonstrated during my auto service this morning. My praise is not because I had a great experience at their auto service center. I actually had a rather unpleasant experience overall with this Walmart's auto service center. However, this was NOT due to the actions of any of the auto service center employees. This morning was the THIRD time I had to return for a tire rotation and TPWS check. This is entirely due to understaffing and incompetent workload management. The first I came in it was a 4-hour wait. This was because it was a Saturday afternoon. I understand that, since this location (and perhaps the entire company???) does not allow customers to make appointments for tire rotations. This is my first point of contention. My second attempt at servicing my Camry was yesterday morning. I arrived just slightly 2 hours after they opened but was told there was only one auto technician on duty. Apparently a tire rotation is a 2-man job (who am I to disagree). There would not be a second technician on duty for 2 more hours. I was advised to return the next day (this morning) at 7:00 AM when they first opened, and there would be 2 technicians scheduled. This morning I arrived at approximately 7:20 AM. I was expeditiosuly attended but told that there was an appointment for new tire installation att 8:00 AM. I would need to be "set aside" (so to speak) should this customer arrive for their appointment. This brings me to my second point of contention. Why do SOME services warrant an appointment while others don't??? Much to my chagrin that new tire installation DID arrive, and my simple tire rotation and TPWS check took nearly 2.5 hours. Being an extraordinarily reasonable individual I waited without verbal complaint (though it is a good thing no one can read my mind, lol). When my car was finally completed I asked a couple of questions (which were professionally and thoroughly answered) and was sent on my way. However, during my 3 visits I was told my more than 1 employee that the auto service department was severely understaffed, and through my own observations I determined that the manager of aforementioned department was actually performing the duties he was supposed to be overseeing. Is this the fault of the auto service department manager? I am going to assume the answer to that question is NO. Is this the fault of the store manager? I'm not sure, but it certainly is the fault of some level of management. The district manager? The regional manager? The CEO? I do not have that answer, but I do have a suggestion. If Walmart cannot find qualified staff to operate its auto service departments, they should allow scheduling of services for the convenience of their customers and the sanity and efficiency of their staff. Unfortunately for me, when I replaced all 4 tires with a different 4 months ago (yes, I had an appointment) I purchased the road hazard service, which provided free tire rotation and tire repair/replacement for the life of the tires. So I am now stuck going to Walmart auto service centers for my tire needs for the foreseeable future. But if I continue to have the same negative experiences each time I need service I ASSURE YOU I will spend my money somewhere else when those tires need replacement. I will do my due diligence and select a retailer that demonstrates more concern about their employees and customers.
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August 2023 by Shayne M.
Big bummer. I bought beer god forbid. I had to inconvenience the human that worked the self checkout. They really musta had the worst day ever cause they def projected that to me 100% i thanked them for helping me get my beer but was given the ol RBF. I get it tho. Id hate to work there too. Ol shaved head blonde neck tatted grumpy. Get over yourself.
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May 2023 by Lonis C.
I went to this store because online it says that the garden center closes at 11pm. It's 8pm I go there store is open garden center is closed. I asked to speak to a manger. Three employees did not want me to talk to a manager. This is not the first time I receive bad service at this particular Walmart.
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October 2021 by Crystal O.
Walmart is always a love-hate relationship for me. I can spend a small fortune occasionally when I pop into one, but I prefer smaller stores with significantly better customer service. Sometimes- Walmart is just easier to find what you are looking for. I got a little excited coming through the door ad I could see Halloween shelves and what looked to be a lot of decor still left- oh goodie~ lets see what I can find!!! Less than what it looked like, I proceeded to the next holiday that needs decorating for. I am so not ready to think of the big C holiday- but with limited merchandise out there and no relief in site, I have been warned by family and friends in the retail business to buy now before it out of stock. We also managed to pick up some cat food- something I have seen shortages of at lots of Walmarts and we hit the automotive section for more window washer fluid. Another good point for the store- you can the a good variety of things all under one roof with (usually) a good price point thanks to the masses shopping here.
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January 2021 by Catherine C.
If I could give 0 stars I would. Lady was extremely disrespectful at the self check out.
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December 2020 by Jennifer L.
Never coming back here to return stuff. I had some things I got from Walmart on Beach Blvd location and when I went to return some things, the girl told me she can only refund me a few of my items and the other things I would have to take back to the original store which was on Beach Blvd by Hodges. First of all, I shouldn't have to take items back to the original location because of their "inventory" issue. I thought if you had a valid receipt you "SHOULD" be able to return any item purchased from Walmart at any Walmart location regardless if it was clearance items or not. Second, y'all need to hire some intelligent people to work the returns/customer service counter. The girl who was returning some of my items was straight up RUDE and when I went to Beach Blvd. Walmart that's by Hodges, the girl at the customer service counter said she just didn't want to take your stuff that's why she was saying that nonsense and I'm sorry that you had to drive all the way to this location and for the inconvenience. I am glad she was nice about it and did my return. At least she knows what she's talking about. Can we say how frustrating it is for someone to be told they couldn't accept all your items due to "INVENTORY" issues?!?
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December 2020 by Raymond F.
My only issue is that I get harassed by a old black dude asking if I know church in the area. Every time I go in there.
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December 2020 by Sean E.
So I'm going to make this very short, according to the electronics manager at this store that ended up going in hidden, later on was no where to be found ''all black people look the same''. After I got a store manager and took out my phone to start recording what was going on , the store manager told us he would not service us unless we stopped recording live on Facebook. we did not so he did not service us we ended up going to another Walmart on Philips hwy and brought the same thing with no problems.
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November 2020 by Mechelle C.
I frequent this place because it's close to home. It's your standard Wally-World and stays pretty well stocked. The customer service is hit or miss. One day we went inside to shop for groceries and then stood in the long line. A customer in front of us has a large pack of meat pouring bright red blood all over the place. I let them know but the staff didn't seem to care. Until the cashier next to us overheard me and grabbed a manager, and I told 3 other staff members. This cashier went above and beyond to clean it up due to the fact that the custodian who was called wasn't coming. Then the manager runs over and yells at the cashier for cleaning up the blood!!!! Then she walked away!! What kind of management 1) yells at staff in front of customers 2) walks away and leaves a bloody mess on the floor 3) continues to talk about the staff member with other staff within hearing distance. I'm not even going to get started on the Grocery pick up staff today.........everyone deserves a bad day, right????"
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July 2020 by Darrel M.
time to take all my business elsewhere. I'm 63 and have problems walking long distances. went for cat food and some fans. I parked near the east entrance. was told entrance was closed to make sure patrons wore masks by employee standing outside entrance. asked for supervisor and was refused. walked to other entrance and they also refused to get a supervisor. that employee was super rude. by their theory I should walk the length of the store (huge) 4 times which is physically hard for me (I use shopping cart as a walker). I could have been in and out very quickly and very pleased. walmart needs to get some employees with brains and common sense I posted here because if you call and talk to someone nothing happens
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March 2020 by Carmen D.
Ok so this is my FIRST TIME EVER using the Grocery curb side service ( or whatever it's called) and 10 minutes before it was time for me to go pick up my groceries, these (beep beep beep) cancelled my dam order. I get that there's panic in the city, but there should be a limit to how many orders the workers can handle and then they had the audacity to tell me that my money would be refunded in 3-5 ( beep) days...What kind of mess us this... And they didn't even offer 10 or 20 dollars off the next order for our inconvenience...wtf
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January 2020 by Ree R.
I came to walmart thinking that i could buy my son something for his birthday. I asked an employee where the thing was and he didn't know. The store is very large, so it took forever to find it. The floor was very dirty, and when we eventually found the thing, it took forever to check out. Bathrooms look like a gas station bathroom.
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January 2020 by Kel G.
We shop here all the time because it's close to our house but to be honest we probably wouldn't shop here if it wasn't for convenience. Many times they don't have merchandise in stock and what they do have is of poor quality sometimes. It's hit or miss with this location. There's also been a few incidents of crimes at this location. Makes me feel uneasy visiting at night time. And lastly their pharmacy is the worst. I had asked them to transfer my daughters prescription from Publix one morning. Came in later that evening to pick up her medication and they haven't even contacted the public yet. Service is slow. I definitely did not use the pharmacy after that and needless to say I asked another pharmacy to transfer her prescription.
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December 2019 by Orin S.
Walmart is very despicable hope Amazon speed it up and Give them some real competition they should not be in the auto service business, bought tires there with road hazard, had a flat and went for a patch wait time four hours said the service guy, went by Discount Tires had it done in under two hours with no charge I am beginning to really hate Walmart, they don't care s*** about customer service, who the hell have four hours to wait for a tire repair?
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October 2019 by Scott L.
This is the slowest service WalMart in Jax. Few cashiers, very slow and uncaring. I rarely use the word "hate" but I hate shopping here.
