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January 2024 by Triston B.
Brought in two gold chain necklaces and a gold ring to trade in for the chains to be fixed. Which a solid gold ring just to fix two small links seemed like a fair trade .. they first told me they'll take the ring and I'll owe 15... off the jump they're trying to swindle me. Talked them down to $5 and accepted. I picked up my chain and THE NEXT DAY , the link broke , I called they said they would fix it .. do keep in mind all I did was take it off and it broke. So I take it in and they say they can't fix it cause it's not the "SAME" spot , if I just took it there the previous day and it breaks the next that means y'all did something wrong. He then tried to charge me 50 then 25 and at that point I was over it. They robbed me for a gold ring and left me with a broken chain , then turned around and tried to swindle more money. AVOID THIS BUSINESS AT ALL COST / THEY WILL SCA
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October 2023 by Donald Wilson
They sold me a bad chain. When I took it back they tried to make me pay 260 dollars to repair a chin that was clearly faulty. Not even a week after purchase.Don’t spend money here.
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October 2023 by Maria Wilson
If you enjoy being overcharged to repair jewelry that you just bought at this store, then this is the place for you. This store loves to charge lots of $$$ for their stuff but God forbid it breaks because they will charge you to fix it. If you buy something from this store that breaks within just days from purchasing it, don’t expect them to fix at no cost even though that is their duty. Especially when you spend $1,400 for a chain, you’d think they would fix it. NO THEY WONT! But not to worry, a picture of their store is all over my social medias with the best hashtags to get my post noticed so my followers can see it. Especially all my followers in Jacksonville. Oh and fyi, make sure you get a quote in writing on letterhead for any repairs done that way you have proof for small claims court. You can thank me later! Oh and also, I’m going to post this review in a few other places as well ?**UPDATE* 10/27/23What kind of owner comments “False Review* below honest experiences people have had with this business? How about own up to your mistakes and try to apologize to your customers and offer a callback number to discuss in private how to make things right? That’s what any good business owner should do. Otherwise, shut down. How is it a “False review”? Because you don’t agree? People don’t take the time to write a review unless they feel they’ve wasted their hard earned money for something that broke immediately and then not offered the option to have it fixed. Own up to your problems and make it right with your customers!
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October 2023 by danassy Alberto Gutiérrez Sosa
Is expensive in the price and bad work
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July 2023 by David Dameron
They can’t fix or send out for service on Breightling watches and change $65 to change a $6 battery on an Omega watch
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May 2023 by Richard Rondon
Bad experience! No customer service option. It is not fair that customers do not have the option of receiving their money back if the purchase is defective. Bad attention. Not recommendable. No doubts…. the staff seem to enjoy the frustration customers feel and never care about it even if they have your money. We should do something through the business office. I’m available to testify and provide evidences to anyones.
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May 2023 by Liuvis Tamayo
Very badly!! I spent my money on the Bulova Watch, which arrived faulty; when i tried to replace it the store was out of others and the only choice i had to make was to spend my money on items i wasn't looking for or lose my money. Disgusting!
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May 2023 by XITO
not respectful, prices too high and if you buy something defective you can’t return it only exchange it for something of the same price… but there are not a lot of options. really bad service and staff
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May 2023 by Richard .R
Prices are too high compared to the stores and customers do not have the option of receiving their money back if the purchase is defective.
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February 2023 by Pedro Claudio
Got a G Shock for my wife. Prices are good.
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January 2023 by John Mallon
I brought in 2 watches that had tremendous personal value. Neither watch had worked in years and the Concord had a broken bracelet. They fixed up both watches in 20 minutes and the cost was very reasonable. I had problems trying to get them fixed before bringing them to Elegant. So, grateful they fixed them. I would highly recommend Elegant Watches.
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November 2022 by Justin Foust
Got my G shock repaired and bought a new Tissot watch for a great deal. Good people excellent service, and great prices.
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November 2022 by Jeffrey Parker
Did not offer exchange for defective watch just purchased.
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November 2022 by Marcus Cortes
BEWARE THEY SELL FAKE GOLD AND WATCHES HORRIBLE CUSTOMER SERVICE NEVER EVER SPEND ANOTHER DOLLAR WITH THEM AGAIN FOREIGNERS!!!!!!!
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November 2021 by Heather Musgrove
Great selection and great customer service. Great deals as well. Will definitely be back and definitely recommend to anyone else looking for a watch. Nice selection of other jewelry as well.
