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March 2024 by Nieta Monteiro
The rooms are spacious but it's a ghetto hotel. The carpet in the room smells like mildew. The pool had 60+ children in it. They were also in the hot tub. I was charged $15 dollars for a double shot of crown apple... I will never come back.
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March 2024 by Esteban White
Hotel is in need of a remodeling, and our room had roaches!
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March 2024 by JC3
We had a problem, but it was effectively solved by the front desk. Marion and Paulette demonstrated tremendous customer service in assisting us with our issue. They are both excellent assets to your hotel. My family and I likely will return because of them!We also thought the breakfast was great. Staff there was courteous, and the operation was well run. We definitely enjoyed our stay.
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March 2024 by B. Crawford
I like this location and staff. They made sure things were right for the guests. My only gripe is the bathrooms are tiny. I will add the restaurant on site it is very good.Food & drinks: The restaurant on site is good.
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March 2024 by Angela D
Beautiful hotel. Excellent service. Loved that the indoor pool is open until 11pm, however from 10:00-11:00 pm pool is open for 21+ only, but there was no one there to enforce it so there were plenty of children in the pool after 10.
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March 2024 by Veteran Veteran
This is a review of the embassy suites by Hilton hotel in Jacksonville Florida.Pricing for this hotel for two queen size beds in a mini suite which was much more than we needed was approximately $199.Young ladies at the front desk were absolutely super professional ,awesome to deal with and made this stay enjoyable.Breakfast in the morning was absolutely fantastic and included an omelet station where they make omelets to order for you food was fresh facility was clean and the staff there was very professional and polite.I thought the room was fairly priced, humidities were nice neat and clean, the location was great, the price was fair and all staff that we encountered were very pleasant and professional.The only slight downsides were our room was not ready until after 8:00 p.m. at night which to me is way too late for a room to be ready for check in I understand they are having a shortage of staff to clean the rooms however something needs to be done because after traveling for 9 hours I really just needed to take a shower and lie down.Second issue which really isn't the hotels fault at all is that on the hallway and through our air conditioning vent system you could smell heavy marijuana smoke which was pretty annoying but we didn't even bother to mention it because it took so long to get a room and ours was still not even ready they had to switch us to something different so we just let it go I do not blame this on the hotel staff at all though.
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March 2024 by Toyia “Taylormade”
Get a little bit more better with cleaning the bathroom and getting all the excess hair out of the bathtub in the bathroomNearby activities: Autobahn , Chuck-E-Cheese jump zone rock climbing night clubs shopping malls several variety beachesWalkability: To food and restaurantsFood & drinks: This complimentary tickets given out to all guests to get one or two free drinks and then you dine in there and have they have a full course meal best price just right
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March 2024 by Geoff Cadorette
For the price this is a top tier hotel. The breakfast service stands head and shoulders above the rest. The manager’s reception is also excellent. Every location should have this amenity. The location is close to the interstate and you can easily get anywhere in Jacksonville. The real stars of this hotel though are the staff. Everyone is excellent from the cleaning staff to the front desk to the restaurant staff. We had a minor problem with our room, it happens no big deal, and Jasmyn at the front desk was able to move us to a new room turning a negative review into a positive. I can’t stress this enough, if you have an issue don’t get upset, just bring it to the front desk and they’re happy to work to solve it.My only con is the rooms show a little age and wear, but still for the prices you can find online for these rooms can’t be beaten!
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March 2024 by Michael Skeans
For an entire year, every time I had to visit Jacksonville before moving to this lovely city, I always stayed here.Such a great helpful staff who are always friendly. The bartenders are wonderful, remember you, and are always kind. And of course the breakfast crew are top-notch.I will always recommend this location. Thank you for making my stays top notch and comfortable for over a year.
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March 2024 by Ja Quell Cox-Howard
Great staff and wonderful breakfast. Our room was really nice and it is a pet friendly hotel.
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March 2024 by Marah Tolbert
Arrived for check in at 1600 and room was not ready. Room wasn’t ready til 2000. Other than that the stay was okay. BREAKFAST WAS AMAZING!! COMPLIMENTS TO THE CHEF(S)!. Balconies are actually connected and close by one another and small. But had a good stay. Personally I wouldn’t book again.
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March 2024 by Logan
Best hotel in Jax ?
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March 2024 by Sibyl Freund
Exceptional staff! Sharon and Alexi as well as all food/bar staff are fantastic! Don’t lose them! Noticed cleaning staff works insanely long hours!! Was here for 12 days. Extremely busy place, which is great.Breakfast was very, very good! Everyone deserves a raise, no matter what you’re paying them! Comfy room! Thanks for a very pleasant stay during a difficult time for me!!Rooms: A little dated and bathroom light flickered, then turned off, but other lights in bathroom remained on.Safety: Felt completely safe!!Food & drinks: Sharon and Alexi (or Lexi?) were fabulous!! All staff was friendly
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March 2024 by Lisa Daniels
My friend works there and it is very high end. Very clean. Convenient location. Service was professional and prompt.Food & drinks: It was a catered event for 9 hours in which a large variety of breakfast and beverages were served in the morning, and sandwiches and chips for lunch and cookies for snack time. Professional staff was pleasant.
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March 2024 by Nancy Kubycheck
Rooms: GreatWalkability: Many food options within walking distanceFood & drinks: 2 free drinks during happy hour and incredible breakfast buffet and custom order omelet
