-
January 2024 by Lee Lippert
Store manager - young lady - absolutely outstanding. Expect to need rental soon. It will be done at that location.
-
January 2024 by Meghan Acosta
I never thought I would have such a fantastic experience with a rental car company that I just had to write a review. Jake Ward the assistant manager that had assisted me and was extremely helpful, personable and pleasant. A simple process was made into a great experience and Jake really wanted to ensure we were set up well for our trip ahead. This location was further from me than intended but I would definitely make the drive again to this location.
-
December 2023 by Timothy Stewart
Easily the best experience I’ve even had with a rental agency. Firstly, the office was clean and squared away and I was helped immediately after I showed up. The customer service was fantastic. I was assisted by Garrett, he made the pickup fast, easy and ensured that the price I reserved the rental for was the price I paid. He was courteous, attentive and efficient, making the rental painless from start to finish. The vehicle was clean, without issue and ready when I got there. I never felt rushed or like an inconvenience. Customer service in Jacksonville is, in my experience, practically non-existent or abysmal at best, but I felt like you guys knocked it out of the park. A++, all of my future business will be with this branch, can’t recommend them enough.
-
November 2023 by Valerie Krycia
The guys working here are amazing. Unfortunately my car wasn't ready by the time my insurance wanted to cancel payments... but these guys worked with me and we figured out a smooth resolution and I was never out of a car until the body shop said mine was ready. They are always very helpful, and you can tell they want to resolve any issues. My only complaint is they need to hire someone strictly to answer the phone. Their hold time is ridiculous, but I know they are busy and short staffed. I would definitely rent from them again!
-
November 2023 by Gloria White
The guys were very helpful and took great care of us.
-
November 2023 by Goldie
Love this place they really work with you in getting you the best rate for the period of time you need your Rental
-
September 2023 by Rainie Drake
Been in Florida for 5 weeks, we have rented from Enterprise, Budget and Avis. We have come back to Enterprise and have had zero problems with their service. Both budget and Avis still have holds on my credit cards totaling 800 dollars from the 12th. We have called multiple times and still haven't gotten our money from those other rental companies. Enterprise is amazing and will work with you to get you where we need to be! Thank you Enterprise for making a very scary and stressful situation alittle easier for us. We will never rent a car from anyone else.
-
August 2023 by Christopher H.
Car was not cleaned well at all, things that look to be scratches, white spots, dirt and sand all under the seats. I've bought from enterprise many times and have never had a more disgusting car. Over all the car was nice and I could fit many people in it. It was really good for my road trip but It was sad how poor of service this car had on it.
-
June 2023 by Harrison Sepulveda
In and out in under 10mins for pickup and return. Friendly staff.
-
May 2023 by Kayla Ross
Customer service and my car were wonderful. The gentleman with the red hair (i did not ask his name, totally forgot) was wonderful and very very nice! Will definitely get rentals here from now on if I should ever need to rent again! Deposit came back to my card immediately as well
-
May 2023 by Milla Carmona
10/10 Service! Garrett and Jake are amazing. During a very stressful situation, they made things absolutely seamless for me being that I've never used a rental car before. Great customer service in general, they had smiles on their faces every time I saw them. Hopefully won't need a rental car anytime soon but if I do, I know where I'm going!! 4303 Atlantic for sure.Thank you all!!!!
-
March 2023 by Demesvar C.
10 star service. Came in without a reservation and was in and out with a sick apex edition Corolla in the blink of an eye!
-
February 2023 by B Horne
This location is the Best! The customer service as great. They answered all my questions, and was very accommodating when I dropped off the vehicle.
-
January 2023 by Joanna Brennan
It is impossible to get through to this branch, even if you have a car reserved. On Jan. 9, 2023, I dialed the number, went through the long, complicated choices offered, then waited and waited and waited, only to be disconnected. This happened repeatedly throughout the afternoon and I was never able to speak to anyone. Either there's something wrong with this branch's phones, or the office is seriously understaffed.
-
October 2022 by Ayas ALdinouri
Amazing staff , got a cadilac for my miami trip it was in tip top shape and the service was as well ?
