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January 2024 by Chinita
Love it, always a great experience with all the workers, and cars are always on point as well 10/10
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January 2024 by William Sanchez
This place sucks! Stay away. Avis is awesome. This place reserved me a vehicle 15 days ago to pick up at 3pm. just to tell me on confirmation call that close at noon. Seriously? Tell me too bad so sad?. Stay away!!!REPLY TO ENTERPRISE REPLYWe have been customers of Enterprise for a while now. Made a reservation for a vehicle (not on line. Thru a live agent) to be picked up off JAX property, on the 20th of January 2024. 4 pm. It was all good until their call today to confirm. It is then when I find out I need to make other arrangements because they close at noon? Why didn't your reservations department know this? I find out 2 days prior to travel? Not acceptable! But they are happy to switch my reservation to airport store ( how nice of you) for 200 dollars more? You are so kind to make me pay for your incompetence! Local news and papers will get a hold of this unfairness for sure! Shame on you! The right thing to do would have been to offer a pick up from airport location at no extra charge. But of course not. Why would you do the right thing.
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January 2024 by Thomas “Midnight sewer and drain” Devito
Great service
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January 2024 by Larry Scott
Been on phone waiting 1hr no one answered
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November 2023 by ryan green
Had a reservation for 12pm which was confirmed. Was about to go pick up the car and got a call from them saying that they would not have a vehicle for me until 4:30 and would call if they recieved one sooner. That was fine. When in route I call to let them know I was on the way and was then told by Josh who says he's the manager that they did not have a car for me . He also said that the car was not guaranteed which is exactly the opposite of what I was told earlier in the day. Will not go back to this location and Josh I suggest you learn how to operate your location a little better. Maybe take some additional training or give it to your employees. DONT CONFIRM THE RESERVATION IF YOU DONT HAVE A CAR WOULD BE A GOOD START.
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November 2023 by Tyler Rivera
I had a really difficult time with Enterprise Rent-A-Car on my last trip to JAX. The open reservation system they have is horrendous -- it allows you to reserve a car at a location even if that location does not have the car. Even after calling them over the phone, asking if they were on location at the Lem Turner location, and having them confirm that they did indeed have the vehicle I required on location, I arrived to find that this is not the case. Enterprise's central phone bank will make your reservation without any consideration and leave it to the actual location to pick up the pieces. This is not a good experience.That being said, the team at this particular location went above and beyond to make sure that my party was able to secure a vehicle in the short time frame that we had. I want to specifically call out Josh and Shelly for their outstanding customer service. I hope that Enterprise fixes their broken reservation system so that folks like Josh and Shelly don't have to continually put out fires on their behalf. I would recommend this location to others, just make sure you make a reservation a few weeks in advance!
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October 2023 by Ashley C.
This location is amazing. They are friendly and knowledgeable. Shelly really makes you feel as if you are the only customer of the day and really puts you first. She makes sure you are taken care of all while staying professional. They do not make employees like her anymore!
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October 2023 by L N
Awful!! Customer service sucks...I didn't get a vehicle and had to Uber to another place. They refused to honor pricelines agreement and now I have to contact priceline about what was paid. Do not recommend. And they let me get in the vehicle before changing the rules.
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September 2023 by Tina Coates
All of the team at this location were stellar! Super friendly, courteous and efficient, they made our stay so much more enjoyable b y the ease of which everything was handled. Thank you for helping us have an amazing week!
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September 2023 by Gmoneyyy
Great customer service, friendly staff, diverted a disaster after Budget rental screwed us.
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September 2023 by Latecia Jennings
Friendly staff...so far rental experience is good with pick up
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August 2023 by Porsha Rogers
I always rent from enterprise on lemturner they’re fast and friendly it’s always a pleasure Sean is very great he always greets me with a warm welcome. Thanks
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July 2023 by Lotoya Phillips
Long wait, but courteous service with a smile! Hassle-free process and huge inventory. Sean and Shelly are a great team...thank you both!
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June 2023 by Jerusha
I reserved my car online. I went to pick it up. The young men was fast and effective. I think it took me about 15 minutes for the whole process. Friendly and respectful staff.
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February 2023 by keyshawnda holmes
Every representative that assisted me was fast, friendly, and knowledgeable about anything I needed assistance with. Most of the time it was Gio who helped me. He was absolutely great! He took care of all my needs and is definitely one of the reasons I would without a doubt return for future rental car needs!
