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February 2024 by Steve B.
As usual, the team at 9774 B San Jose Blvd handled my rental request professionally. Going above and beyond, providing transportation to and from, and offering an upgrade when the selection was unavailable. Normally, for our corporate rentals they are courteous and friendly, and this time was no exception for a personal rental. Will be back for sure.
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January 2024 by Bill Stinson
Megan always takes care of me even though they get quite busy.
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January 2024 by Shanta Brewer
I rent from enterprise for years in Missouri. I have to say the customer service provided from all the employees at this location is outstanding. From the pick up to the drop off. Chandler (manager material) is an amazing guy he handled all of my needs quickly and efficiently for my rental. I will be going back to this location. Thanks guys and gals.
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December 2023 by Milton Chrissovergis
Unbelievable, I have been renting from this place for 25 years.And a new 20 year old Enterprise employees think they know it all, ..........Absolutely the rudest and worst customer service!!!!!You need to be retrained, you are in the customer service business. Apparently you were playing on Instagram during that lesson.
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December 2023 by Jennifer A
Megan at the Mandarin location in Jacksonviile provided excellent service, ensuring I was able to get my rental when promised, despite miscommunication with Enterprise's call center when I booked the rental. She takes care of her customers and I'll be sure to use the Mandarin location again if the need arises. Other staff there were courteous and helpful as well. A positive experience! Thank you Megan!
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November 2023 by Domineque Parson
Quick, friendly service. I received my rental quickly and got a beautiful upgrade. I was very satisfied with my rental. I love Chevy even more now because of my rental.
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October 2023 by Jay Peacock
Megan at the Mandarin location in Jacksonville took great care of me. Another Enterprise location dropped the ball so I turned to Megan who saved the day for me. Can't go wrong with this location.
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October 2023 by Jonathan Eddy
Wish I could leave a zero star review. I arrived here for my reservation booked online, and they do not give me a car. The manager Megan was rude and unaccomodatong and repeatedly blamed me for making a reservation on their "open booking system". I showed up at 4:45. They said I needed to wait for a car to be returned. One was returned, and they would not give it to me because it was overdue for an oil change. Then they said they were closed and I had to leave...they recommended me go to thr airport, but I had no way to get there. I asked if they could take me and Megan rudely said no. I asked about the enterprise advertisement "we pick you up". And she told me to leave or she would call the police. I literally could not believe this treatment. I own a business and have rented from enterprise many times, but looks like this will be the last. Still incredulous as to the rudeness. Beware.
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October 2023 by Robert Jackson
First I would like to thank Enterprise's Damage Recovery Unit 3. So nice, kind, considerate and professional. I cannot thank them enough. I had a problem with a car I rented from this Branch. There were problems turning it in. DRU3 took care of the problem extremely fast. Enterprise is a great Company and I will highly recommend them to rent a car from. Problems happen and it is how they are solved and handled that determines customer service and if you want to use a company services again. They get a 5 star easily. Again I highly recommend renting a car from Enterprise.
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September 2023 by Alexandra McKeown
The entire team at Enterprise off San Jose were extremely helpful and went above and beyond to ensure I had a smooth experience. From ensuring I got a vehicle with a lot of trunk space to calling during my rental to ensure all was well, can't thank their team enough!
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August 2023 by Natalie Blackburn
Forgot me at repair shop, lied about pick up and then acted like it was my fault. Megan literally tried to blame another customer’s sleeping baby for why they fogot me. Poor lady was out asap and it was not her fault.
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August 2023 by Candace Wills
I rented a car for while my cousin was in town. Brady was super helpful, knowledgeable and kind. He went above and beyond and upgraded the vehicle for me when I mentioned how much my cousin loved bigger vehicles and he allowed me to reserve the car 2 hours earlier than the schedule time. Brady is a class act, ask for him when you make a reservation!
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August 2023 by Michele Taylor
The whole staff is so nice. I want give a special thanks to Megan, she really helped me out!!Thanks guys!
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July 2023 by Lon Landis
Service rep Catherine was great..Very helpful in getting my daughter set in a rental while her car is in body shop...Answered all questions politely in connection w the rental..Pleasant experience..Not a lot of time spent there..That's good..
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June 2023 by Juliscen C. Maldonado
Great experience the Manager is very professional. I will definitely recommend this location.
