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November 2023 by Cristel Rothwell
This place is now my go to place for vehicle repair. I own a 15 Yukon and I have been having issues with the check engine light. I took the vehicle to 2 Dealers with unsatisfactory results.My issue was, I kept having an issue with the check engine light. I took the vehicle to one dealer and they said it was a spark plug issue, even though I had just changed the spark plugs. I agreed to let them change the plug, two days later, the check engine light came back on, with the same codes. Frustrated, I took the vehicle to another Dealer. The second dealer said it was a fuel injector, they replaced the fuel injector, 2 days later the light was back on same codes. When I talked to the Service Advisor, I asked him if it could have anything to do with the TSB ( Technical Service Bulletin), which the the lifters are known for throwing the same codes. I was told no it was another fuel injector and I should watch how I drive. I had told him that its a V8 and when I merge in traffic, I need it to get up to speed. Needless to say, it didn't fix the issue, and the light came on again, so I took it to Expert Auto.I took the SUV in, with the paperwork showing everything that I had done and told them that its not fixing the issue, and I think that it may have something to do with the TSB. Ken told me he would take care of it and check out what was going on. He actually listened to my concerns.After having the vehicle and diagnosing Expert Auto was able to determine not only were the lifters not working (this was part of the Service Bulletin that I had asked the Dealer about) but the cylinder was oblong so the piston was not creating the combustion, it needed. They worked tirelessly with my Extended Warranty and got my engine covered under warranty and finally got the issue corrected and verified it was fixed, by test driving the same way that I told them issue would happen.If you want to be listened to and not only your concerns to be listened to but diagnose the vehicle correctly. I highly recommend them.Service: Engine repair
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November 2023 by Lorena Bryant
Great service. Great people. Had my vehicle ready in one day. Also they made sure my car was wiped down before they handed it back to me.Found my new mechanics!!!
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October 2023 by Mona Eastwood
I’ve use them numerous times for my truck and SUV. I’ve always appreciated their concern with my vehicles. Their service is always great and they are fair in their pricing. If something goes wrong, they ALWAYS make it right. Also, free towing is a major plus. Not only do I use them, but I’ve also sent 4 of my friends and neighbors to them and now they recommend them, too.Services: General repairs & maintenance
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October 2023 by Allie K
Very honest and efficient. Didn’t try to oversell me on anything, extremely affordable, and no better feeling than having trust in the people repairing your vehicle. They have my family’s business from here on out. Thank you Expert Automotive!
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August 2023 by Red
My son has taken his car to them for 3 years now and they do a great job! I feel like we can trust them (which is huge for automotive) they wont try to upsell or replace something that isn't necessary. Super friendly owner's and staff! They offer a lifetime guarantee on labor, if a part goes bad that they replaced they only charge for the part replacement! Prices are reasonable.Services: General repairs & maintenance
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July 2023 by Christopher Hooper
This is one of the best places to get your car repaired. The Owner (Ken) is a Navy Veteran and is dedicated to superb work. He is a nice guy. His wife is a sweetheart and both are outgoing to ensure they create customers for life. Def made one out of me. If you have any automotive repair needs, Expert Automotive should be your first (and only) call!
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July 2023 by Tree care America
My car was running perfect. I purchased a vehicle and then a week later the cable disconnected from the shifter. It was the linkage cable he charged me a diagnostics fee to tell me what was wrong with my vehicle. When I drove off the lot after he fixed it $800 later it broke down with multiple new issues that did not occur until after I left the shop this mechanic has done something to my vehicle to gain more business and then turned around and wanted to charge me another diagnostics charge. This guy is a scam artist, and now I have to pay another tow bill and have it towed to a different auto body shop when the guy could’ve charged me one diagnostics fee and told me the issues that were going on with my vehicle. If they were there at the time he ran it I literally pulled out of the shop, drove down the street an hour later I was on the side of the road. I contacted the owner and he argued with me and was going to charge me so much more money. Be careful taking your car to this place. I will never use them again.
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July 2023 by The Mobile Mermaid
I can't express how awesome this business is! Great work done at great prices. If you need an honest mechanic, here's your spot!
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July 2023 by S&J Tree service
My car was running perfect. I purchased a vehicle and then a week later the cable disconnected from the shifter. It was the linkage cable he charged me a diagnostics fee to tell me what was wrong with my vehicle. When I drove off the lot after he fixed it $800 later it broke down with multiple new issues that did not occur until after I left the shop this mechanic has done something to my vehicle to gain more business and then turned around and wanted to charge me another diagnostics charge. This guy is a scam artist, and now I have to pay another tow bill and have it towed to a different auto body shop when the guy could’ve charged me one diagnostics fee and told me the issues that were going on with my vehicle. If they were there at the time he ran it I literally pulled out of the shop, drove down the street an hour later I was on the side of the road. I contacted the owner and he argued with me and was going to charge me so much more money. Be careful taking your car to this place. I will never use them again.
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March 2023 by Jonathan Morris
This place used to be a good shop untill the someone died.. now I wouldn't send anyone there.. over priced lied and lost document s!My recommendation is to go to any quick lube mechanic shop and you will get better service even if it's $800 cheaper
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February 2023 by Anthony Washington
The first time I used Expert Automotive my front passenger window tracking system was shot the glass was falling down inside my door these guys took care the problem in a short time and I was on my way and the price was very affordable these guys are great fast forward about a couple of months my hummer h2 engine wasn't working properly I was told by a couple of mechanic friend of mine that workson my job that I would need a new engine or a rebuilt engine didn't trust them so I called Ken at Expert Automotive he told me that he would send a tow truck for free he and his guys diagnosed my hummer and I was on the road by the end of the day and the price was very affordable so I'm telling you vehicle problems if you don't use Expert Automotive you are being had these guys are outstanding, honest and affordable military owned and operated so take your vehicle there first I guarantee you'll be glad you did cause they are my vehicle doctors from now on.Services: Auto glass repair
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February 2023 by Cassie Liney
Literally the BEST Mechanic shop in Jax. Every time I’ve had an issue they get me right in and do an excellent job. AND have even came to the rescue when my car wouldn’t start and had to be towed to them. I won’t trust anyone else to work on my 392 Charger! Heather in the office is always so sweet and Ken is just as amazing! Thank you so much Expert automotive, you are truly appreciated!Services: Auto engine diagnostic
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February 2023 by Calvin C.
Changed my front caliper (that I supplied) quickly and cost efficiently. Appreciated no excessive upselling. Will be returning as a repeat customer thanks!
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January 2023 by Tyler Strohl
I really enjoyed the service and they fixed exactly what needed to be fixed! I really like the comfort in knowing that they are professionals and let me know any updates along the way through my service. The staff is very friendly and Veteran owned to boot. If you have automotive needs then look no further than Expert Automotive!Service: Air conditioning
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December 2022 by Holly Henderson
They were very efficient and got the job done quickly. Very professional and straightforward with what is needed. I would go again and will. Ken was very knowledgeable and helpful. He was straightforward and told me what I needed to fix at this time and what could be pushed off for a little longer. They have always been nice and helpful the several times I have been. I will refer everybody to them for the great job they doServices: Air & cabin filter replacement
