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January 2024 by Strictly Business
This review is LOOOONG overdue.Our Consultant: We started a remodel last year and went through Ferguson for sinks, faucets, and a new tub. We worked with Kelsey and she was AWESOME! There were many remodel hiccups along the way (on our part, not Ferguson's) that required some product returns/exchanges and she never wavered in her support, and at times went above and beyond! When we presented her with a problem, she never made us feel like we were a bother or inconvenience. She'd get straight to work and got it resolved. Ferguson is very lucky to have her, and we were very lucky to have the opportunity to work with her!The Products: We were very pleased with all of the products we ordered. They arrived in a timely manner and met our needs. There was only one item that came damaged. Ferguson didn't bat an eye; let us return it for a replacement with no hassle!Highly recommend!
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January 2024 by trevor nunez
Fantastic showroom, large selection of plumbing and lighting. Great parts store .
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December 2023 by Eric Shishefar
High end bathroom and kitchen fixtures you cant find at a big box store, and a tremendous place to buy plumbing installation parts. Bought my tankless unit here and a overall better product you can't get a typical hardware store. They really helped me by getting plumbing products I need and told me how to do the project. Awesome experience.
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November 2023 by Mike Dunkel
We have been vacillating due to contractor challenges regards a kitchen remodel. While in the midst of indecision, we switched to an 85K bathroom remodel. Kelsey Kirk has been our support /sales person from kitchen to bathroom and now back to kitchen. She (note the pronoun) has steadfastly answered every question, switched gears with no notice and can not have been more helpful or knowledgeable over a period of 2 years. Service like that can't be replaced nor found easily. Well done Kelsey!!
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November 2023 by Strategic Partnership
I came in with the task to spend 100 K by next week for our new kitchen remodel. They were too busy to help and we’re extremely impolite. No one wanted to take my name or number and casually let me walk out to go to the competition. I called the competition, and they gladly said come on in. They told me that they hear this often about this company. Good luck with your business. What happened to taking care of the customer?
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October 2023 by Will Smith
Great people great service
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September 2023 by Chandra Manohar
The worst customer service and zero accountability.
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July 2023 by Sally Boes
Beautiful showroom. The best part of Ferguson’s is their knowledgeable sales personnel. Extremely helpful.
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May 2023 by John Ruddy
Limited showroom hoped to get some glass shower doors but they are more a remodeler
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May 2023 by kevin johnson
Wonderful customer service and attention to detail, ask for Lisa Smith ?
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May 2023 by Kim Beaton
We’ve been working with Kelsey Kirk for about a month and we definitely give Kelsey 5 stars. She’s patient, knowledgeable and attentive. Ferguson has the best choices, competitive pricing and makes it all very simple by being a one stop shopping option. Everything you need for whatever size renovation is within one building. We’re glad our designer/ contractor MCG suggested Ferguson’s.
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April 2023 by Richard A Fuhrman
Great store. Quality, tasteful merchandise. Very helpful staff.
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February 2023 by Yvette Grey
Walked in today to get a tub faucet at the Jax Phillips hwy location and the salesman greeted me after a long wait by asking what I needed help with, he immediately proceeded to advise they are expensive. I found this very rude, disrespectful and disgusting. I travelled a far distance to get there only to be turned off by such abnoxius behavior
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February 2023 by BMS BMS
Poor customer service... I can't talk to anyone to have them send us missing parts of our appliances...terrible
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October 2022 by James N.
Ferguson has a beautiful showroom, full of high end appliances. I bought a houseful of appliances there and spent over $50K - and I could have easily doubled that amount had my price tolerance been higher. I will never return as a customer for two reasons: 1. In fine print at the end of every sales order, Ferguson includes this statement: "The purchaser's sole and exclusive warranty is that provided by the manufacturer, if any. Seller makes no express or implied warranties. Seller disclaims all express of implied warranties including all implied warranties of merchantability and fitness or fitness for a particular use." What does this mean? It means that if you buy a fancy new expensive appliance from Ferguson that simply does not work at all, they will neither refund your money nor give you a replacement. Your sole remedy is to contact the manufacturer - wherever they may be located - for warranty service "if any." In my case. I bought a brand new Maytag dryer from Ferguson that did not work from the moment it was plugged in. I had to wait for Maytag warranty service to show up (from Orlando - two week wait) to tell me that the drum was bad. They then told me they would order a new drum that would be delivered to my home (estimated wait 4- 6 weeks) and then that I should call the warranty service center in Orlando after it was delivered to set up an appointment for it to be installed (another two weeks). Quite frankly, I would have been far better off buying the laundry appliances from a big box store like Best Buy or Home Depot or Lowe's where they would have immediately offered me a replacement or refund. 2. Ferguson requires you to put down a 50% cash deposit on all appliances ordered. No problem there, this is pretty much standard. Then there is often a lengthy multi-month wait for appliances to be delivered. OK, also no problem - these are the times we live in. If you are ordering multiple appliances, there is a chance that these appliances will be delivered not all at once, but as they are received by Ferguson from the manufacturer. OK, this may be problematic for folks who are doing a total remodel or new construction, because as appliances dribble in you have to store them or install them. In my case, this was not a problem, and I could store them. Where the REAL PROBLEM occurred was when the first few pieces of my appliances were ready for delivery, Ferguson required NOT just the remaining 50% of the price of the appliances being delivered, but the remaining 50% of ALL of my entire appliance order - even thought the remaining appliances had no set delivery date at all! When I protested this and indicated I should only have to pay the remaining balance on the appliances that could be delivered, the response from my sales rep was "Pay all the money on your entire order or the appliances that are in and awaiting delivery will be sent back to the manufacturer at the end of the month." I guess that's what they mean by "Cash On Demand" on their purchase orders. I call it "BUYER BEWARE."
