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November 2023 by J Reece
I had a great experience with Fields Cadillac Jacksonville. I appreciate Joel S. coming out to assist us. He listened to what we wanted and delivered on them. I love my XT5 and I’m grateful for the opportunity to work with Fields again.
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November 2023 by Deborah Carter
Very professional, knowledgeable, cleanliness, timely, helpful experience through an unwanted scenario no one ever wants to experience. Mr. Melvin Smith was an extremely capable professionalwhom is recommendable to all. Thank you for your business expertise.
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November 2023 by Kenneth Flynn
What a great place to get your service done on a vehicle you really care about. Every single person that works there in Service treats you with respect and kindness. I will always use Fields Cadillac for my service or to purchase another Cadillac. Thanks for everything.
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September 2023 by Louis Watkins
Joel Stout is an exceptional salesman, tells it like it is and listens to what you tell him. Nice young man I highly recommend. The entire staff worked very hard to assist me as I had special needs of a timeframe nature. Very impressed how the staff from the sales manager, the service department, the parts department and especially Sandy in finance all went the extra mile to help me. I am so grateful for all there help it really made a big difference in my experience. Thanks to all the great folks at Fields Cadillac Jacksonville!
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September 2023 by Corey Jones
I recently had the pleasure of working with Ora at Fields Cadillac, and I can’t praise her enough for the exceptional service she provided. From the moment I arrived, Ora went above and beyond to assist me with my Cadillac CTS. She seamlessly arranged a loaner car for me, ensuring I had transportation while my vehicle was being serviced.Ora’s expertise truly shined when it came to navigating my warranty and addressing concerns with my key fob. She patiently explained all the details and worked diligently to see if I was covered, making the whole process hassle-free and stress-free.What sets Ora apart is her warm-hearted and friendly demeanor. Her genuine care for customers like me is evident, and she made me feel valued and well taken care of throughout my visit to Fields Cadillac.Ora is an absolute asset to Fields Cadillac, and I can’t thank her enough for her outstanding assistance. If you’re looking for top-notch customer service, Ora is the person to see. She exceeded my expectations in every way, and I highly recommend her to anyone seeking automotive service at Fields Cadillac.
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September 2023 by gitane buchner
Will never return to a Fields Automotive location. Service department took 30 days to change the alternator on my 2013 Mercedes ML350. After their mechanic tried and failed to replace the alternator, they had to order a new alternator and transferred my vehicle to a Mercedes dealership to complete. I also requested a B maintenance service for my vehicle, which was not completed. Service advisor was awful at communicating the delays and I often had to reach out to find out what was going on.My husband already spoke to the service manager and never received follow-up from him. I'm sure he will just leave a canned response to this review and not actually follow-up with my husband. 0/10 Do not recommend.
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September 2023 by TRACEY TURNER
My experience at Fields Cadillac Jacksonville was excellent!!! It was my first time there, but not my last. The service and parts department personnel were extremely knowledgeable and professional. I love having my vehicle serviced at Fields Cadillac Jacksonville.?????
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September 2023 by Gitane B.
Will never return to a Fields Automotive location. Service department took 30 days to change the alternator on my 2013 Mercedes ML350. After their mechanic tried and failed to replace the alternator, they had to order a new alternator and transferred my vehicle to a Mercedes dealership to complete. I also requested a B maintenance service for my vehicle, which was not completed. Service advisor was awful at communicating the delays and I often had to reach out to find out what was going on. 0/10 Do not recommend.My husband already reached out to the service manager and has not received follow-up from him. Cowardly of the service manager to leave a canned response instead of actually following up with a phone call.
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September 2023 by DJ DonRican
I brought my “new to me” SRX to fields for service. I was met with wonderful people willing to make my service experience a positive one. I would highly recommend Fields as a great place to service your GM product. I have brought my Buick and Corvette to fields for the superior service. They have free food and will show you new vehicles as you wait which passes the time. No pressure sales. A great experience!
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August 2023 by Joey K.
I Had my 2009 CTS-V towed in for service. JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to be picked up. I live two hours away so, I made sure to double check if the car was fixed. The answer was yes. I took a two hour uber to the dealership to retrieve my car. When I got there I again asked JR if my car was fixed and ready to go. "No problems right JR", He said nope its all set and ready to go. I paid the bill ($1170) and they brought the car around. Immediately I noticed the check engine light was on. A head tech (TJ) took the car to the back to try and figure out the problem. After an hour he and JR told me the fuel pump must be going bad for reasons they could only hypothesize.. Two problems, with this. Why was I told the car was " good to go " when anyone with their eyes open could see the check engine light was still on. Second why was the fuel pump issue not disclosed to me during diagnosis. The issue which I paid to fix was the fuel pump control module. So they charged me for a part related to a fuel issue but, didnt address the larger and very much related issue. The mechanic should have diagnosed it. Instead he came up with some excuse to Cover his butt. I basically paid $1170 for nothing. Yes the car starts but, can really not be safely driven. And again why in the world did no one notice the check engine light came on and why didnt anyone advise me of this before I spent two hours in an uber to get the car. Of course no one wanted to take responsibility. Finally I spoke to Matt Goin the service director. He was condescending, unsympathetic and flat out rude. His rationale was your car was brought in and wouldnt run and now it runs so we did our job. Well, yeah it ran for 15 minutes and then died for the same reason It was initially brought in. He was unwilling to accept any responsibility or even apologize that I was told three different times that my car was fixed and good to go. He had zero compassion that I had to uber two hours to come get a vehicle that was not fixed or diagnosed properly but told it was. I would have worked with him to achieve some level of compromise but, he wouldn't acknowledge that at any point his service department did anything wrong. This issue is 100% the fault of the service department but, they accepted 0% of the blame. When a mechanic diagnoses a problem and you pay them to fix the problem it seems logical to expect they pinpointed the issue and did it properly. Who is to say if they fix the fuel pump now that they wont say ooops it's something else and that will be another $2000. The feeling I got was they wanted me out of there so the problem was no longer theirs. A possible solution could have been a loaner car and try to figure out their mistake. In any case, Im a reasonable person and If Matt Goin would have been cordial or somewhat understanding I would have felt somewhat satisfied. This man has no business running a service department or any other job where he must deal with customers. His demeanor only infuriated me further. I will say even though JR made the mistake of telling me my car was fixed and ready to go when it wasnt he was at least sympathetic to the problem. Too bad he was not in charge because I can assure Mr Goin and Fields Cadillac I am not going to let this situation slide.
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August 2023 by Ulene Hood
Marvin Jackson , helped my son get a new car. He listened to him asked questions gave his expert advice on my son new car decision. We love how personable Marvin was and he made us feel like we were part of his family he took very good care of us. Thanks for your knowledge and professionalism.
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August 2023 by elaine jenkins
This is my fifth Cadillac that I have purchased from Fields. I have always been happy with the sale and especially the service after the sale. Joel was the salesman that. helped me with the purchase of my new 2024 XT4. Joel was very knowledgeable and was great to work with. He helped me to decide which car I wanted and followed up after the sale. I love my new car and I hope to continue doing business with Fields Cadillac!
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July 2023 by Shaun Monk
I had an early morning appointment on a Saturday. My overall experience with this visit great with the exception of a little delay with the car wash. Ora was my Service Advisor and created a great experience for me. She was pleasant, helpful, knowledgeable and did her best to be mindful of my wait time. The Chef cooked up an awesome breakfast and was pleasant as well. I truly appreciated the level of service provided!
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July 2023 by Bee Gee
Outstanding Service! After being freshly discharged from Bankruptcy I was getting turned down. I didn't think it was going to be possible to get a nice suv let alone a Cadillac Suv XT5***My salesman Joel* and the manager Steve* made it happen for me!They went above and beyond to get me not only in the XT5 but it was the color I wanted and had every single feature I wanted in my next suvI can not believe this happened. I'm so so grateful for Joel*and Steve* for going all the way for me. If your looking for excellent service and someone that care Please stop by Fields Cadillac ask for Joel he will make sure you leave happy!I'm a cadi gal and customer for life! You all are Absolutely Amazing??My very first Cadillac ever and I absolutely love it!!!Thank you so much.All Blessings come from Above?
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July 2023 by Ben Vollmer
Evan was amazing to work with. No games. No pressure. Everything was easy and done over email and text with ease. Loved doing business here and will be back.
