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March 2024 by Zenaida D.
the store is keeping my check in amount $6.00 and some cents. I went to your store on Southside Blvd and have red Valentino black with pink dots and they where donate when went pick up shoe. NO every call me the worst part they give me 36.00. The store at San Marco will not release check for 6.00 because needs to be to 10.00. I was never told by your southside store that I can't combine stores. I don't want to shop or resale any of my clothing at your store. Your store manager at southside store is aware of what happened with my shoes. 3/1/24 at 3:05 pm this true because I was your store yesterday and young lady with black hair aka mgr and I ask her for your email for private messages she hands me business card with out email
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January 2024 by Kristen E.
Clarifying Owners response to my negative review. I took the men's designer clothes to the ONLY store in Jacksonville, FL that says it accepts men's clothing for resale. Hendrick's Ave. I called in advance the day before to confirm that store did indeed take men's clothing that was in excellent condition. I stated I had a couple of Hickey Freeman suits and a HF Tuxedo as well as 3 designer sport coats. When I arrived the next day an unfriendly young woman tells me 'we aren't taking suits or sport coats any longer'. I had not brought anything in from the car at that point. When told someone had given me different information over the phone the day before she just repeated her above statement. She then said she'd take 'a look at' the Tuxedo if I brought into the store from the car. You have a bunch of negative reviews on social media and might want to consider some employee training.
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January 2024 by Kristen Ely
Told on the phone yesterday that this FiFi’s accepted mens clothing, suits, tuxedo, sport coats for resale only to drive there today and told by a snippy counter person that they don’t accept these items any longer excepting Tuxedos. I didn’t bother bringing them into the store. What a waste of time and gas. I live 45 miles away. Get your story straight people
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January 2024 by Sydney Mayer
Fifi’s San Marco donated a dress I gave to them to sell that was in perfect condition without a reason. Got $14 back for another dress that was valued at least $50-$100. Would’ve been better off selling my dress on facebook marketplace. Also after reading other negative reviews, I’m disgusted at the customer service from whoever responds to these reviews.
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December 2023 by Kenneth Sumpter
I enjoy coming here very much! I am a regular and they always hook me up with great deals! Love the men’s clothes and I hope people keep bringing them in! All the employees are very helpful!
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December 2023 by Marsha Holder
Love this little shop. Stephanie and Catherine were both amazing staff and very helpful. They went above and beyond to help me find the perfect outfit.
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December 2023 by McKenzie McCarthy
Best store for formal dresses! They have an amazing collection and the store is so well-kept. Amazing staff, too!
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October 2023 by Dawn R
I dropped off a custom beaded gown several months ago and received a phone call late last week to come get it because of a stain on it. There were no stains on it when I dropped it off and all the beating was intact. When I arrived to get it, beading was coming off and now a stain on dress. This place has gone downhill since the long time manager left last year.To address Owners response: Tried to address this with the sale associate when picking up the dress and got a brush off. Dress wasn’t stained when it was accepted at the store. I’m glad you say the store is doing better than ever. The fact is the dress was damaged at your store and your sale associate could have handled it differently. She could have even suggested I speak with the owner. ?
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September 2023 by Donna Oesterreicher
Horrible customer service. They were rude, and unfriendly. The old lady is the epitome of poor customer service. I go to FiFis in Ponte Vedra. Staff is friendly and curtious.
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August 2023 by Judith Gar
finally a place that takes formal wear. didn't find anybody in georgia to take clothes. drove al the way to j ville. they priced all gowns under $40 accept one. but I really appreciate them.
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July 2023 by Kaitlyn C.
The group of young women working today were incredibly unprofessional with their conversations amongst themselves. We excused the chip reader not working- I'm sure it was due to weather. This establishment is not what it used to be. Once a professional and inviting environment is now turned into a hangout spot for their employees. Two women talking amongst themselves using profanity in an environment where we shop is unnecessary. Do better.
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July 2023 by Barbara S.
I was shopping for slacks that were long enough for my 5'10" height. They had a good selection and great prices. I found a pair of slacks by Banana Republic that still had the original store tags and got them for $16!
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April 2023 by Shelley Krueger
I have shopped at all of the FiFis around Jacksonville & in St. Augustine & recently sent a couple friends into San Marco FiFi's for Wedding dresses. Kimberly was very helpful when I called for information and the quality of the merchandise and prices are incredible. I have always taken my nieces to FiFi's for Prom dresses as well. They never had to worry about a duplicate and always looked beautiful.
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March 2023 by Albina
Well organized store. I loved their brand purses selection and prices. Friendly vibe!
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March 2023 by Dawn P.
I was so shocked by the amount of beautiful gently used wedding dresses. Absolutely beautiful. I spent a good hour or so in there. They looked and called people to see if they would be willing to go down in price, to fit in my budget. The sweet lady talked them to $500, and the dress was $650. I absolutely loved the dress. Then while she was on a phone call with them, I continued to try dresses on. I fell in love with another one, even more. And this dress was $395. They even held it for me as I continued, to try to reach my mother to get her opinion on the two dresses. When I came back I asked if there was any additional price off, and she said she would give it to me for 300, as it was there for 1 1/2 years. I was so thankful! I won't include the dress I tried on yet, but will include some others that I tried on.
