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April 2024 by C OTT
Be careful and aware of the HUGE fees Fifth Third Bank charges to use their debit card internationally. I was very upset since my other bank charges no fees to do the same. "D" at my local branch helped as much as her management title would allow to waive a small amount of the fees. She opened a dispute for me, with a case number. They never called me. When I called to inquire about my case, they had no case!As I tried to pursue higher management, I quickly found out that you CANNOT talk to a real person who can do anything because it is not their job! They won't even give you a number or person to call. And I challenge anybody who does not have a 53 account to get through to a person on any of the 6 800#s I called. Ain't happening.How does this bank maintain any customers??? Poorest customer service I have ever seen. When I moved my money from 53 to another bank, the agent told me I was the 3rd person that day who had left 53 to go to their bank.My new slogan for them is "Where Banking is 53 Bitter". (not better).
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September 2023 by MARK AYERS
This is MY bank! Great service and a bank that I can trust. One of the oldest banks in America! Since 1858!
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August 2023 by Kay D
I walked in to get a tax document todayLady was rude! I politely asked her if it would be a long process to close my accountShe said no and had me out of there in less than 15 minutes. Not once did she ask if I wanted to invest the cash into a CD or if she could keep my business. I Hope someone from corporate looks into how much cash was in the account I closed. I’ve never had this experience with any other banking center except fifth third.
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August 2023 by K Sagi
I walked in to get a tax document todayLady was rude! I politely asked her if it would be a long process to close my accountShe said no and had me out of there in less than 15 minutes. Not once did she ask if I wanted to invest the cash into a CD or if she could keep my business. I Hope someone from corporate looks into how much cash was in the account I closed. I’ve never had this experience with any other banking center except fifth third.
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July 2023 by Kavitha Sagi
I walked in to get a tax document todayLady was rude! I politely asked her if it would be a long process to close my accountShe said no and had me out of there in less than 15 minutes. Not once did she ask if I wanted to invest the cash into a CD or if she could keep my business. I Hope someone from corporate looks into how much cash was in the account I closed. I’ve never had this experience with any other banking center except fifth third.
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February 2023 by Calvin Ellis
I love my fifth third bank. They are always willing to help me whenever I come by. My personal banker Sashani helps me with my budgeting! I am a happy customer
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September 2022 by Michelle Kelly
Worked at this Branch and the Manager needs better training in being a Manager.. She's rude and don't know how to talk to people...
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August 2022 by Hanna Dahi
Sashani, Bridget and Mj all take great care of me every time I come. Thank you ladies for great service
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August 2022 by Gerald Thomas
I have always had good service and the staff has been amazing keep up the awesome vibes.
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August 2022 by Theresa Bradley
Horrible customer service, extremely rude employees, and filthy decor and furniture. I will not open an account with Fifth Third Bank.
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August 2022 by H0NEY WITHEMONEY
WORST EXPERIENCE WORKING HERE.⚠️ WARNING ⚠️Do not bank here!Go to Second & First
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August 2022 by Alba Villanueva
Service is great staff members very helpful.
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July 2022 by Christina Agliurida
Customer service is terrible. The banker Sashani was very rude to me and was inappropriate. the manager & white female teller were on their cell phones talking loudly and watching videos while I was waiting to be helped.
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May 2022 by Ashish Gupta
Friendly staff
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April 2021 by jeffery hines
Always get excellent service at the University Blvd branch.
