-
January 2024 by Kristi M
They were great, friendly, professional and prompt. Joshua was great to work with. They were honest and didn’t overcharge us when we needed 2 new tires for our son’s car. We will be going back for all our service for both cars.
-
January 2024 by Georgette Racana
I have been going to Firestone for approximately 5 years now. Each time I have been satisfied with the results. The staff are very friendly and they.let you know what is necessary to keep my car in good shape. The prices are not extremely devastating as some companies are. They have a pretty good warranty as well.
-
January 2024 by sarah carpenter
I have been to this place twice now. I live on the other side of Jacksonville near the beaches but I am willing to drive 30 min to this specific Firestone.All of the staff is friendly, but Michelle in particular is amazing. She is personable and very welcoming. She is very honest about pricing and she gives honest recommendations about what is best for you car. I HIGHLY recommend this place.
-
January 2024 by Jeffrey Branca
Great customer service and very helpful
-
January 2024 by Michael Edwards
Customer service sucks I set a appointment just to wait 3 hours for tires and oil change
-
January 2024 by Myrtle Hutchinson
Great service
-
January 2024 by Shannon Mueller
Dropped our car off at 8:20am by almost noon still had not heard anything called up there to be told it is in the bay with diagnostic being done. At 2:20 drove past on the way to get my daughter from school to see my car still in the bay and no one working on it. By 5:30 still had not heard anything so went up there to the gentleman saying he’s ordering the parts to fix it in the morning at no time were they given the ok to keep our car overnight or that we okayed the work so we took our car back with us he then proceeded to tell us the part the machine is saying we need to fix we told him was just replaced a week ago so they tell us well it’s process of elimination so you have to just spend a lot of money to figure out what it is. But that’s what we paid you 120 dollars for to tell us what it is! Needless to say the customer service sucks and took our money not to even tell us what is actually wrong with having our car there all day! I would do 0 stars if I could
-
January 2024 by Jennifer Thomas
My go to. They are always busy so expect a wait, but they are always fair and I never feel taken advantage of. They will take the time to explain the issues and solutions to your car problems. There is a nice area to wait in. Employees are always nice too.
-
January 2024 by Initial_Deion
Wouldn’t do an alignment on my mostly stock Acura Integra. Tech said I never got it aligned there before but my records showed otherwise. Also tried to tell me about my car which I have done all the repairs to. Tech gave up w no attempts to try. Said my wheels were too small even tho they’re factory 15x6.5 alloy wheels. Poor service and waste of time. Techs are ?? Their attitudes were poor which means they’ll treat your car poorly. Touched my car w dirty gloves. No paper mat or seat papers. Don’t recommend
-
January 2024 by Cheryl Osborne
I have been using Firestone for many years for both of my vehicles
-
December 2023 by joshua stoops
Very upfront and professional sales people great service and better than expected prices
-
November 2023 by Chris Johnson
Worst service ever. Also did not fix my issue after charging $700. Kept my truck 2 days after receiving payment from my warranty place saying, "we have not got paid." Even after I verified they got their payment multiple times.
-
October 2023 by Paul Zuniga
Mark, the manager at the Normandy location is the best. Thank you for restoring my faith in Firestone. After 30 years as a customer sometimes you just have to go to a different Firestone and someone will get it right thanks, Mark. i’ll be coming to you for oil changes brakes rotors and anything else. Thanks again Mark
-
September 2023 by Rachel Nguyen
I would never recommend this location to anyone. They’re unprofessional & lie. Said they couldn’t fix my car all week (dropped it off 8/3, today is 8/11) because they were waiting for my warranty to approve it. I called the warranty company myself & was told Firestone never even submitted a claim. Got the claim approved myself so when I called to let them know the claim was approved, Ralph said I “went beyond him” to call the warranty company. You damn right I did because my car had been sitting there all week. Who else was going to get it done? Called the warranty company again & was told Firestone was supposed to send photos to them but they told my warranty they didn’t have time to do it. I finally decided to pick my car up today and take it somewhere else tomorrow. When my husband went to pick the car up, they didn’t ask any questions, ID, nothing; just gave him the keys to my car. Mind you, that was the first time my husband ever showed his face in there. Be careful going here, they might just give your car away to anyone who asks for it
-
September 2023 by Joan Cleare
When they did the alignment on our car they did a super job I would go back to them again and recommend them to my friends
