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October 2023 by Rocky Farabegoli
Incredible Person, Charlie! Incredible Prices! Incredibile selection. Can't go wrong!
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August 2023 by Heather Sanders
Zero stars for customer service. My business ordered a part for a step machine in May, we were told it was on back order which I understand & have no issue with. However, I had to call weekly for updates & have been given multiple answers when the part would be received. I was told last week that the part had arrived after being told there was not an ETA yet earlier that day. I have called multiple times per day since then & left messages with no return calls (4 business days). I was told that the part would be installed 3 days ago, no one has shown up & no one has returned my calls. I will be driving to the office today to get an answer if I do not receive a response by 12 PM. We will find a different company for our fitness equipment needs going forward. I have never had such a poor customer experience. Avoid this business & save yourself the frustration of the endless phone message cycle, there is no way to get a live person to answer the phone.
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June 2023 by Ben D.
We had equipment installed in February 2023. Within one week one of the pieces of equipment broke that cost us over $2,000.00. We have left numerous messages on the voicemail of the supposed maintenance/repair voicemail. There has been no response. We are now on the doorstep of July 2023. We left two more voicemails this week. Still no reply. Would never recommend this company.
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May 2023 by Mary Feeney
I do not have a problem with the item I purchased. However, the delivery experience was not good. My delivery appointment was changed three times. When I finally got it delivered and put together, we found that the computer screen was broken. I do not blame First Place Fitness for that. It most likely was damaged when shipped from the manufacturer. However, I was told the damaged part would be expedited and shipped by Fed Ex. It did not arrive till 5 days later and was checked NO for delivery on Saturday. That is not expedited. Again, this could have been a manufacturer issue. However, I felt that the right thing to do would be to refund or at least reduce my delivery installation fee. First Place Fitness said they would get back to me on this and did not.
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April 2023 by Matthew Sherburne
We've purchased several pieces of fitness equipment over the years from First Place Fitness Equipment. Mike, Charles, and all the staff we've worked with have been very helpful. They provide a personal touch that goes a long way into making a positive and lasting customer experience!
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February 2023 by Myles S.
We ordered our XBR55 RECUMBENT BIKE from the Jacksonville store on 01/31/2023. Was told it would arrive in about 2 wks. They were spot on. It came to our house today, Antoino and Uncle Freddie assembled it and put it in place for us. I can't say enough great things about the way we were treated in the store and how professional everybody was. They have such a vast about of equipment for any one to try. Taylor in The Orlando Store arranged the delivery and set-up. We went to a store before going here, these people advertise on TV, my personal opinion is that company is a scam. Nice big screen, but if you didn't pay $45-$50 a month for their programs, the screen stayed black, couldn't connect anything to it. The price of their bike was crazy and UNCOMFORTABLE to use. I am so glad we came to First Place Fitness Equipment Store. We are so happy now. Thank You, First Place Fitness Equipment. I can be reached on facebook. "Myles Smith"P.S. The warranty is twice as good as the one on TV.
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December 2022 by Pali Sen
These are very nice people, they kept there promises. It included cancellation of my purchase,
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December 2022 by Mariluz Garcia Lee
Excellent customer service. Very knowledgeable sales person and equitment is top quality.
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September 2022 by Anthony M.
This outfit has problems providing purchased equipment as promised. Paid full price for new recumbent bike on September 3rd. Three phone calls but still on delivery date 9n September 27th. Two call back promises. No call yet. Consider down payment with balance on delivery or go elsewhere.
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September 2022 by Mel Dovel
Great customer service! Best prices in North Florida!Everything you need for your home gym, no need to go anywhere else!
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August 2022 by Pamela Hoffman
Charles was great to work with. Very knowledgeable, helpful and went above and beyond I would be happy with my purchase. Highly recommend them to anyone looking for gym equipment!
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April 2022 by Joshua Mathis
I purchased a cable cross over machine. It was around $2500 and worth ever penny. Extremely well made machine, cables glide very well. Happy with the quality
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September 2021 by Jar Head
Had the best experience with your tech Diego. Very knowledgeable and extremely hard working. Excellent asset for your organization with strong customer first attitude.
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August 2021 by John Daniel
Absolutely fantastic job! Diego Is fantastic.Could not ask for a better install.
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June 2021 by Beverly ONell
Patrick was great. Helped me diagnose my treadmill problem over the phone. Thank you!!!
