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December 2023 by carolyn strigglers
My floors are BEAUTIFUL. Thank you everyone at Five Star Floors. Hands down top professionals. If I could give then a 1000 starts I would!!! Since my first day of going into their showroom, I was given the most friendly services. I was full of anxiety and didn't know where to start. Louann was AWESOME. Shall I say the least. She took the time and patience to help me pick the right flooring the and colors. I was not prepared the day of installation but the guys were very patient with me and finished everything on time. They gave me grace to say the least. Thank you again for everything!
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December 2023 by Craig Sovilla
We had tile floors installed with a patch of the wooden paneling showing through underneath one of our beds. We never found the issue until months later, because as I've stated, it is under a bed. When we inquired about them fixing the mistake, the owner said on the phone said that it is from "****ing too hard on the mattress". And proceeded to quote us for how much it would be to fix. He accused us of lying, and that he hasn't seen beds with wheels on them since the 90's. This kind of disrespectful and condescending behavior is unacceptable, and it was from the owner, mind you. I absolutely would not recommend their service to anyone based on this alone, but not only that they're workers are also rude and condescending when we did everything we could to stay out of their way and let them work. Toxic doesn't even begin to describe it. Stay away.
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November 2023 by Becki Charboneau
We had a wonderful experience with five star. They did our floors, kitchen, bathroom, laundry room, and fireplace. The girls at the shop were so helpful and patient in helping me pick out everything for the remodel. Irving answered our calls in a timely manner and came to the house often to check on the progress. Claudio and his team did a beautiful job, were a pleasure to work with, and constantly asked us for our opinion/thoughts as the project was moving along. We highly recommend Five Star for your house remodel!
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October 2023 by Kathy May
Roy, Gerenia, Dex and his crew were fantastic! Price, selection, professionalism and product were above expectation. I absolutely love my new floors. The overall process from demo to completion was shorter than anticipated. Thank you Five Star Flooring for making this experience pleasant! - Kathy -
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September 2023 by Joe Kovacs
We are very pleased with Five Star Floors of Jacksonville. We had them remove carpet and install new laminate flooring in three bedrooms. They were very prompt and arrived exactly when scheduled. They did the work in less than half a day, cleaned up when they were finished, and were polite and efficient. They moved furniture as necessary. Very highly recommended.
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September 2023 by MJ Moo
We recently had 5 Star Floors remodeled our bathroom. It was a tub to shower conversion and we chose a beautiful large format tile 24x48. We had about a dozen contractors come out to review and provide estimates. Some of them did not want to use such a large format tile while others insist we use their tiles. Enter Five Star Flooring. They had no issues with the large format tile, they recommended a great plumber that could do the necessary plumbing and their price was at the lower end of the spectrum of what most other companies/contractors wanted to charge. Plus we just connected with Irving - really nice guy. They made thoughtful recommendations on what we should do prior to the job.From the point that they started the demo to the point they were doing the finishing touches and cleaning up, these guys & girls have ZERO quit in them. They don’t know how to fail, they don’t know how to relax or won’t relax, they have a very strong work ethic, skill, patience and muscle to get the job done. Roy, the manager, stays connected with his team. I can not speak highly enough about all of them. We have another bathroom that needs work as well and we will be using them again. The 5 star name is fitting indeed! HIGHLY RECOMMENDED! Well done guys and girls! We appreciate you!!Services: Tile work installation
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September 2023 by Megan Nielsen
Roy and his team at Five Star Floors made our renovation project such a breeze! Professional, knowledgeable, and kind team members-from the show room staff, to the tile installers. Highly recommend their quality and affordable services. Will most definitely hire them again for future projects!
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September 2023 by Dana Foppiano
Every staff member from Kim in the office to all the workers in our home were professional, helpful and great to work with. This is the second home we used Five Star for flooring and now kitchen renovation due to their expertise and quality work.
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July 2023 by Joshua Andrade
5 star floors really took good care of us. They were fast, professional, and courteous throughout the process and most importantly, they were straight forward thruout the entire process. The process happened exactly as I told. 10 out of 10 would definitely recommend!Service: Install flooring
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May 2023 by euroslick18
Had them install tile throughout my house 4 years ago. The owner Roy seemed very rough around the edges and unprofessional but I figured hey let’s go with them as the price seamed reasonable. Bad mistake. The grout has been failing in an area in the kitchen for a while now and also a little in the living room. It has been cracking and crumbling. Recently I noticed some tiles with the cracked/failing grout sound hollow which means they were installed incorrectly. The work and product I bought from them is still under warranty. I called the company and ended speaking with the owner Roy who instead of listening to my concerns started name calling me, cursing me out and threatened violence against me. Very unprofessional and quite frankly crazy. I will be filing a police report for being threatened and will complaining to the state and also sue the owner Roy and his company. Not surprised at all when I saw the other poor reviews calling this guy unprofessional. 0 starsServices: Tile work installation
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May 2023 by Bob Cade
Our new floors are beautiful! Very professional job from the beginning quote to the finished job. Everything they promised they did. The job ran smoothly and without issues. The installers cleaned up afterwards and left things looking good. I can highly recommend Five Star Services without any reservation. Need new floors? You need not look any further than here! Great job!Service: Floor tile installation
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May 2023 by Tiffany
We had flooring, interior painting ceiling to floor and renovated shower. I can't say enough about how great it was working with them and my home is BEAUTIFUL it was a complete transformation and they were extremely friendly, responsive, and kind, down to the smallest detail they came back to perfect. Can't say enough good things.Services: Install flooring
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April 2023 by Dionne Dendy
This was the most unprofessional experience I have ever had in my years of being a Realtor with a contractor. His crew was late each time they came if they they showed up at all except the flooring crew. If it wasn’t for them I would have fired him after he cursed me out. Roy who is the owner do not allow you to ask him any question about the job or crew without him being very defensive and derogatory toward you. He cursed me out and stopped on the job half way through it even though he knew he was completing work for a disabled women going in and out the hospital for surgeries. The ceiling crew who put up the knock down did a horrible job. They did not prep the ceiling before spraying. Overall experience wasn’t even a one star!!Services: Install flooring
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January 2023 by Jax Adams
I have and will continue to recommend Five Star to everyone! Roy (the owner) was great and went above and beyond to exceed our expectations. We have been in and out of their office so much throughout our remodel and new build, So I can confidently say that their office staff is awesome as well.. Louanna was super knowledgeable and very helpful ( Not to mention patient!) As I looked to find the perfect floors for our entire house.. CANNOT say enough great things about this business . Thank y’all so much!Services: Flooring repair
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November 2022 by Ronnie Kozna
My experience with Five Star went incredibly well. From the design phase to getting through most of the project, they were friendly, understanding and willing to assist from start to finish.I contracted Five Star to remodel my entire kitchen, all the flooring and complete bathroom on the first story of my residence. Everything went great/smooth aside from a few hiccups here and there. When they finished the kitchen and all the flooring (about 1300 sq ft), I had to wait a couple months for the tile to arrive and finish the tub to shower conversion in the bathroom.Tiles arrived and my installation dates were provided. The overall project took slightly longer than expected but far surpassed our expectations. When you're picking out so much at once, it's difficult to really grasp how well everything is going to come together. Five Star did an excellent job at recommending products that meshed well together resulting in a finished product that surpassed our initial expectations.We have 4 more bathrooms on the second story of our residence and we're looking forward to partnering with Five Star again with these projects.Services: Install flooring
