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November 2023 by Kara Dixon
Absolutely love the largeSelection and quality especiallyThe prices here! Extremely happyWithThe Aphrodite II Dolomite Mother of Pearl Waterjet Marble Mosaic we used forOur kitchen backsplash! Lots of complements! Gorgeous! Will beGoing back to pick tileForOur lanai. Loved all salespeople, veryKnowledgeable and super friendly and helpful! TheyEven gave my dogs a treatWhen I broughtThemWithMe! Thank youFloor and Decor forA great shopping experienceEvery time!!!!
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November 2023 by Cathy TheNeedle
Some employees are helpful; others, not so much, but it's the closest F&D to where we live. Good selection of product. At 7pm, they want everyone OUT. No lollygagging around. You have to GET OUT because they are not staying overtime to help you.
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October 2023 by Sean Shih
Almost every 1 i encounter in-store are super friendly ! Helpful its depend who n what the ? ? ? Are !
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October 2023 by Aaron gray
Great selection. Likely the best flooring store around.
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October 2023 by Thamar's World
Wow! This is an exceptional store with really great customer service and great products. I had the pleasure of working with Sanya and Jasmine, who tag teamed my husband and Is purchase of $2000, they were so informative and gave lots of feedback on what works and what doesn’t. We left out the store happy with our purchase and will be back for more. Services need to be like my experience at all times, so pleasant!
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October 2023 by Charisse Cisco
We decided to search for tile from outside the contractor and found exactly what we were looking for here. We went to the location closest to us and they discontinued the tile but the store clerk advised I could buy it there and pick it up at the west side location. Instead of that I drove over there and the person there -I cannot remember his name he had locs, who helped me put me in the direction of the tile and helped me pick out the grout. The cashier also returned a tile that we bought as a sample without me having a receipt. Overall the experience was great and it was seamless transaction. I would definitely recommend this store and return here if I’m in the market for tile again.
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October 2023 by Amlak-Yikuno
Sorry, I have to give it one star just because of one rude and disrespectful employee. Came with my stuff to check out, and i was kinda surprised. "No greetings?", she didn't even look at me when she was scanning my stuff, asking my info looking the other side, she gave me my receipt turning her back talking to coworker walking behind. Of course, no thank you, bye or something... I was very surprised by her behavior, so I had to ask her name, this time she looked at me for the first time and said "Liya", with big attitude. I don't like giving bad reviews, but this was too much to ignore.
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September 2023 by Michael H.
To be fair, the manager Rod was fair and did his job. However, we bought close to $1000 worth of flooring, tried to return what we didn't use, in boxes. The boxes we returned had never been opened or used, but the flaps were exposed. Several of the boxes we purchased were already like that, one never left the trunk of my car. The manager said one couldn't be returned as it was discontinued... how would I know? No mention, nothing on my receipt, was told there was a sign in front of the product, manager and I walked back, no sign. BUYER BEWARE, we will go elsewhere in the future.
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August 2023 by Anthony The real Sicilian guy
Leaving a one star review not because of the staff because honestly they are great , knowledgeable and helpful BUT the management, one in particular DON is his name is an absolute liarMe and my wife came and made a purchase at the store and paid for the product here at the town center but unfortunately the product we chose was at the orange park location so we arranged to pick it up from them after getting home and unpacking the tile we found that the majority was broken so we went b then ack town center and mind u we live in Neptune Beach , went back to town center where Don said he wouldn’t accept the return it was purchased from orange park so we had to go back to them … leaving the crew at our home costing us more money and time and on the way to the other location my windshield got shatter while going over the bridge , when I went back after all said and done to return tiles he said store policy I couldn’t get store credit and then asked to see my credit card to prove it was my tile I told him he had two choices , I spend my money with u or with orange park I did 4 bathrooms in total about $20,000 …. When I told him he was a liar about the return policy he told me that’s because the store in OP and then don’t get along ! So wat I have to be inconvenienced?!! Costing me time and money !Do better !
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August 2023 by Robert lecount
It's the home depot for flooring guys. Everything you can possibly need to make your house beautiful. I've been a installer for 30 yrs and this place tops all I've seen on price and selection. Materials and tools. I'd trade my x-wife for a very small gift card. Gift card optional
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August 2023 by Don C.
Got floors done drone 1000 miles away had it delivered to the house we bought for our flooring guy. And they took back the unused tile. So easy to deal with!
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August 2023 by Mike G.
Have shopped at this Floor & Decor a number of times and have installed tile on floors and multiple backsplashes over the years. I love the selection and always seem to find just what I need. I've even come from out of state to this particular store because I know I'll find just the right thing in stock. This last time was awesome. Having selected a specific tile, I had some additional questions and the one sales person I was with got Robert for me when my questions got detailed. Talk about incredibly knowledgeable! Not only did Robert answer all my questions, he ended up taking me to the grout and mortar area to make sure I got set up right. Although I've done multiple projects I learned SO much more than I thought I knew and even came back later in the day to see and participate in Robert's demonstration. I learned a few more things there which I subsequently incorporated on this latest job. This is a great store and Robert was fantastic! Thank you so very much for the help, Robert, I owe you one!
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July 2023 by Michael Bruce
This place really has it all, and they have plenty of help there. Ready to assist if you have questions. I've always find it nice when getting materials for a job just to look at all. The samples they have up in their showroom. This last time I visited I was able to match up a tile exactly from a previous job, which was nice!Slow as molasses when it comes to pulling orders that are paid for and supposed to be ready for pick-up.
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July 2023 by Paul Mccomas
Tiffany fabulous customer service.... project under way. Will pick up tiles this week!!! Thanks... Paul McComas
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July 2023 by Eddie s.
terrible service paid $1724 waited 1 hour then told by Shawn the floor manager to come back tomorrow...cheaper tiles and lousy customer service
