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January 2024 by Richard Birdsall
Mitchell helped us pick out the right laminate to replace older laminate damaged by water. The crews that first took up the old flooring and then laid down the new flooring were friendly, careful, professional and efficient. The crew laying down the new floor had a number of difficult issues to resolve on floor layout but did so quickly and with good results. The crews were respectful of our property and kept us informed of their progress. They never minded us asking questions or occasionally hovering over them to look at what they were doing. Flooring America made a complex project look easy.
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October 2023 by Brian Feldman
Had been using their other stores for many years. We purchased floors for two properties. First one no issues. The second one, flooring had to be ordered. It took a a while to come in and upon install, the flooring did not match the sample. They agreed and offer to refund, or have us pick something else. We made multiple trips to the Mandarin and Orange Park locations to try to find something and did not see anything we cared for. After a few weeks we found something from a different store and asked for a refund. We were told if we pick something else from them, they would install at no additional charge as they wanted to ensure we were 100% satisfied. So we did that, picked out a lower quality, lower priced floor. And guess what, we were still charged for this and the same full price. We trusted their word. They did agree to refund the cost difference between the two products which is also less than we were told but again, we didn’t think to get anything in writing as we trusted their word.
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September 2023 by David Wohl
Outstanding communication and customer service not found in many firms these days. Especially Nikki Huston, a real asset to this firm, very professional and caring. Excellent workmanship by their installers. Very conscientious to see customer is satisfied with the work. Highly recommend this store for your flooring needs.
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June 2023 by Bob easton
They didn’t do any transition between the existing tile and the new tile and charged me to come back and fix what they should have done correctly the first time. Done use them.
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June 2023 by Melissa Anne Winters
KITCHEN REMODEL!!! It was a miracle from the heavens above that I found this place, it's like a hidden gem! They don't really advertise their cabinet business enough and I'm not sure why. I just happened to pass by this place one day and was honestly just looking to see if they sold countertops. I was in the middle of a new design for my kitchen and wanted to price countertops. I stopped in and Ana came over to greet me. I told her I was working with Lowe's on a remodel and she convinced me to let her price it out as well. Why not, I thought?! Well let me tell you, it was the best thing to ever happen to me! Ana designed the PERFECT kitchen for me and did it down to the last and tiniest detail. It's like getting a white glove service versus me trying to do it all myself. This was the THIRD company I priced my kitchen with and the ONLY place that did EVERYTHING for me. They helped me get contractor quotes, offered me selections on everything I needed and Ana supervised the entire project. I am so grateful to her and her team. My kitchen is so beautiful and I could have never designed it this way by myself. Do yourself a favor and go see Ana at Flooring America. She has something like 30 years of experience and let me tell you, she listens to you and notices every little detail. I was blown away at her skills and professionalism. You will not be disappointed!
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March 2023 by Michael Guibas
Mike Nichols was extremely helpful. He helped us select the right flooring material and worked with our schedules. Great experience all around!
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March 2023 by Scott P.
We had three floors installed in our home by Flooring America. It was a bad experience, a total of $13,000 worth of work. The dinning room is ceramic tile, and the family and living rooms are oak hardwood. The dinning room turned out okay, except that the job was delayed two weeks due to material not being ordered properly. The family room and the living room were rushed and there is a lack of attention to detail. The ends of the word planks are not touching together in many area and the quarter round is not even stained the same tone going around the rooms. A really poor job. It also took forever to get scheduled for the installation. I would not recommend this vendor.
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March 2023 by Malia Sharpley
We used Flooring America for our carpets and then referred my parents to have there flooring done. We worked with Mitchell and he is amazing, he is helpful and not pushy. He followed up with us. Mitchell is the guy to talk to if you go to this location.
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November 2022 by Who Dun It
Kevin was great. The installation crew did a great job and were very professional. We couldn't be happier.
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October 2022 by John McGary
I had just put down a floor in a guest bedroom and needed a transition piece for the doorway. I was heading to Lowe's anyway and remembered this newer spot on 13 and pulled in. I had my sample and the guy who helped me tore off to the side of the building and reached behind a display. He pulled out a universal transition piece that perfectly matched my floor. It wasn't in a rack or anything. Maybe it was left over from some job. I was happy. When I asked how much it was, he just said "take it". He was speaking fast....did I hear that right? "Really??" I probably looked funny asking again because I was so surprised. He just gave me back my sample and said "yep, I just wish you would have bought your floor here." I've been a floor and decor fan for a while, but after being treated so well, this place will definitely get a good look when I do my next room.
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July 2022 by Beverly Fields
We had Flooring America remove all of our carpet except the guest room. We had laminate installed in the living areas and porcelain tile installed in the foyer, kitchen and bathrooms. Kevin was our salesman and, after listening to our needs, directed us to some exceptional choices. He didn't just make the sale but has been on top of the project the whole time. Flavious and his crew installed the laminate in 3 days. There was a lot of furniture to work around. The hardwood look of the floor is impressive. A week later a gentleman named Ronnie came out and installed the tile. He worked tirelessly from 8am to 6pm 4 straight days and his work is beautiful. Flavious will be coming back next month to install laminate on our stairwell. We couldn't be happier with the results Kevin and his crews did. We would highly recommend.
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July 2022 by Elliott Bruen
We had vinyl plank and carpet installed in our home.The vinyl was installed nicely and looks great, we did have a box extra that did not match, and they would not take it back or replace it. The carpet however was expensive, and the install has gaps near the wall in the entrace to the master. The joint is very noticeable in the entrance also, along with a couple pulls in the master. We do not walk into the bedroom with shoes, so we are not real happy with the carpet at all.
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June 2022 by Kessler Creative
Flooring America did an incredible job on our carpet install. They were on time, provided great service, and we will most definitely be working with them again. We highly recommend working with the fabulous team at Flooring America!
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May 2022 by sophiasumma
We just got our flooring installed and could not be happier. The entire process was very streamlined. We worked with Kristen and she was very knowledgeable and helped us find a floor that would fit our specific needs. She also helped coordinate us through the process and followed through until the job was completed. Stephanie helped schedule our installation and was very helpful when we needed to post-pone by a week. Sergio and his co-worker did a fantastic job removing the existing flooring and installing the new floors. Everyone we dealt with through out this process were very helpful and professional. Thank you!
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April 2022 by Darlene Butler
This is a really nice place. They have a great selection of flooring, wood, ceramic, tile, vinyl to look at. The sales people aren't pushy, which is really nice. Prices were a little higher than you might find somewhere else, but I think the whole experience overall and working with a business located in Mandarin made it worth it.