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June 2024 by Jason Day
I had an insurance claim to replace a 2019 Jeep Cherokee window. it was replaced at my work Friday, May 3, 2024. When I got home from work, I noticed a semi lunar breaking the glass from the outside, and it was actually where the rearview mirror was affixed
graciously the installer allowed me to continue to text him and he said he would come take a look on his next availability
The following day, Saturday, the rearview mirror actually fell from the inside down from the window, carrying with it pieces of glass (all adhered to the adhesive sticker)
on Tuesday, May 7, 2024, the installer came out and acknowledged the damage and his boss, Rick told him to have me file another claim. my insurer refused to take another claim because this is a manufacturer defect. It’s not a road hazard.
on Wednesday, May 8, 2024, the supervisor, Rick calls me and tells me I’m the one who pulled the mirror down. and It’s my fault.
The only way it could break away from the window, was because of me pulling on the mirror too hard, as they have photos of it being normally installed the day of installation.
I am 46 years old. I’ve been driving for 30 years. I know how to adjust a mirror without damaging it, and the mirror falling down less than a day after installation (as I have 30 years experience of mirror adjusting), is very suspect
when you inspect where the adhesive is, on the fallen down mirror, it’s a vertical diamond shaped adhesive: and contains multiple glass pieces small and big, where the mirror broke away from the window
I believe this suggestive that either the adhesive did not adhere uniformly and was unable spread out the force of normal adjustment, or the window was defective and could not handle the force of a normal mirror adjustment.
All I know is that the mirror fell down (the day after) (but initially fractured the window the day of) due to a normal amount of motorist adjustment (that we all need to do to avoid collisions and see clearly in the mirror)
adjusting your rearview mirror is a standard part of a pre-driving checklist, probably taught as a must do, by every driver’s education program in the world.
I now have Safelite coming out to replace the whole window tomorrow and I will show them the evidence of the glass at the adherence site
Now, even if Rick wanted to believe me, (or if he was actually a prosecutor, he would unfortunately incarcerate lots of innocent people because he’s unable to listen to evidence, and he is unable to possibly think he is wrong,) I made it impossible to help me because I lost my temper.
I was furious because I’m not an idiot like he thinks I am
I was furious because he thinks I’m doing pull-ups on my review mirror.
I was furious because if he treats me this way, he will treat you this way
yes, I’m a temperamental child that didn’t get what I wanted, but at least I’ll go to bed knowing I was correct. The only thing I did wrong was lose my temper.
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May 2024 by Beauford Hayes
Danger to the motoring public - cutting off semi trucks and switching lanes erratically without using a turn signal all because some bozo is hogging the left lane. Hopefully they do better work than they do drive.
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March 2024 by Mike Dunnigan
(I'm late writing this review !)I tee'd up my insurance claim and within 15 minutes, these guys phoned me to say they had my request and scheduled my repair.Justin arrived on time, did a great job explaining what was going on. I'm pretty chatty and super OCD about my car, so I had a lot of questions. When the new windshield was placed one (of 8) of the clips that held the trim pieces broke. My car is 9 years old and this is the third time my windshield has been replaced, so not surprised this clip broke. Instead of doing without one of the clips, Justin worked to find new clips. With none available quickly, he made plans to get the new clips and return the next day. I was impressed ... he could have just gone on and used one less clip, but instead he did the repair the right way, went out of his way to get new clips, even though it meant a return trip.Super job ... I recommend these guys and would use them again. Thanks Justin for a great repair !
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December 2023 by Misty Kline
If you need windshield repair . This is the place . Tony was very professional and they got the job done quickly and efficiently. I would recommend .
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November 2023 by Richard Ross
Florida Auto Glass Plus was referred to me by my insurance agent when I reported a cracked windshield. They were great, from start to finish. I called and spoke with Rich, who took all the necessary information for my truck. I requested OEM windshield and he told me he would need to research to make certain available. Gabby called me back later, confirming that OEM was available and setting up an appointment for the following day for replacement. Justin called the next morning and we agreed upon a time for him to come to my home and replace the windshield. He was here precisely at agreed upon time and had the windshield replaced very quickly. This company is extremely professional and friendly. I truly appreciate my insurance agent referring me to Florida Auto Glass Plus and am very appreciative of their service. I recommend anyone use them for auto glass needs.
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November 2022 by Stacy Gilder
EXCELLENT customer service, above and beyond, exceeded my expectations! Thank you!
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October 2022 by W Russell
Arranged through State Farm, we could not be happier with the skill and customer service attitude of FL Auto Glass Plus. There were sprinkles on and off that day, but the technician with 25 years experience worked with his son and were all done in 45 minutes at our home. No mess afterwards, no problems with smeared sealer, all trim parts removed and reinstalled carefully. Price and service attitude far far better than Safelite who had given us a quote and seemed to busy to care about an individual client.
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August 2022 by B D
Just wow! Tony and Rick just replaced my Subaru Outback windshield. Great people. Phenomenal work. Was not sure what to expect since this is my first vehicle with eyesight. They were able to get the windshield off in record time without damaging anything. No broken cowl tabs and no broken cowl. I have had two other big name companies on my other vehicles where they damaged the vehicle in some way. Glad a friend recommend this company. They had no issue with me chatting and watching the entire process. They did a great job calibrating the eyesight. If you own a vehicle that require camera calibration or just a regular windshield replacement they will get the job done!Service: Auto windshield replacement
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August 2022 by George C
I chose FL. Auto Glas over "safelite". Got a way better price and had it done the same day. I called and later on that day they where at my house installing my window. Thanks you FL Auto Glass.
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August 2021 by GiGi Sunshine
Excellent work. Timely. MOBILE!!Even recommended a tint shop to do the work the same day (FJ)
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August 2020 by Mark Lee
Great customer service experience. Debbie set up a 3-way call with my insurance company to process the claim and then schedule a day for the install. Dave, the tech was calling first thing in the morning the day of the install to schedule the specific time. Since it is a Jeep the install only took about an hour and they had the specific glass we requested (Jeep grille above the rear view mirror, Jeep on trail in lower corner). The staff were all polite and professional and executed exactly as they promised. Based on this experience we'd use Florida Auto Glass Plus again and most certainly would recommend them.
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August 2020 by Carol Cook
The personnel at Florida Auto Glass were all first rate when I needed my cracked windshield replaced. My technician was so thorough, on time, and very customer service oriented. You could tell that he was proud to be representing his company! Since they come to where you are, the process could not have been easier. I recommend Florida Auto Glass completely.
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August 2020 by Jacki Clark
This company was referred by My large insurance company so I assumed was a reputable company. The first schedule time to replace glass they brought damaged glass and could not meet the date scheduled so I had to wait a week. Then on the second scheduled date they said the technician called but could not reach me but when the office called I was available every time.I spoke with the owner who said that it was my problem and they would fit me in some other time throughout the day. But I had been up and waiting on the tech since 5:30am to call or stop by and never had a call and no one stopped by. This is such a small business to only 2 people to do the work for all of jacksonville I’m surprised my insurance company would work with such a mom and pop shop.Terrible business practices and not customer friendly or accommodating after I was willing to wait on the glass for a week and then just to not show up for the next scheduled appointment at all. I’m not sure how they stay in business but will have to let my insurance company know the story.
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August 2019 by Janine Lisboa
I'm sad to say this is the first review I have ever had to write. I can not express enough how unhappy I am with the windshield I received from this company. The REP who came out and replaced my windshield (Dave) argued with everything I had to say and was adamant I received the exact same windshield and model that I previously had. He also came up with excuse after excuse for why it duidn't look the same. First he stated over time the windshield darkens. Which I responded with the fact I have had 2 windshields replaced in the past and they were never that light to begin with. He then began to say it was dirty from pollen and then changed the excuse it was due to all the car washes I have gotten (since I have a membership with a car wash and go 2-3 times a week to). He informed me the car washes could add a film to my windshield which could make it darker than the newer one I got from them. I'm sorry but if NOTHING (information and type) in both windshields don't match it's common sense the windshield is NOT the same. This company replaces your windshield with ones manufactured in China and have NO solar tint/protection at all! How can the windshield be the same if my previous one was manufactured in Ohio and the new windshield was manufactured in China? My new windshield is blinding to look out and doesn't protect any sun from getting into my car now. Which is no fun in this Florida Sun and results in extreme heat in my car and can cause damage to my dashboard. It feels and looks like you are looking into and you are in direct sun. Please refer to my photos. The crack is my previous windshield which is Pilkington and the new one is TriVal and pictured without the crack in it and you can tell and see a huge difference with the sun exposure. I would not recommend their windshields to anyone!
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August 2019 by Bennie Clark
We have had multiple windshield chip repairs as well as windshield replacement from this company over the years. They are ALWAYS very good and first class with service and quality. WE highly recommend them.
