-
February 2024 by Joseph Williams
Excellent management and staff. Breakfast was fantastic!
-
January 2024 by Rebu John
Clean rooms and bathroom goodNice big hot breakfast staffs are super niceEspecially girl at the main desk willing helping.Elevators two of them one was working and it’s super slow. Other than that everything was good.
-
January 2024 by Heather Perkins
Let me start by saying Crystal at the front desk is absolutely awesome! We arrived at a quarter to 10:00 to check into our room. I have to have four joint Replacements and can barely walk. Crystal noticed how much pain I was in and asked me if I wanted to be taken to my room in a wheelchair. Originally I told her no I'd be okay there would be nobody to push the wheelchair because my sister had our luggage cart. She then offered to push me to our room. Absolutely phenomenal service! Then we got in our room 311 - the size was amazing! I did request a handicap room with a rolling shower because it's difficult for me to step over a tub to get a shower with needing to have a hip replacement. The shower chair was already in our room. There was full size of everything we needed shampoo, lotion, body wash, hand soap, everything. No little itty bitty trial sizes to try to have to get liquid out. It was super nice that the beds were low enough that I didn't have to climb up into it. I'm only 5'4 so many of the beds I have to climb up to get into them. These were not that way, I could sit right down on the bed - very refreshing! Unfortunately the walls were a little thin and I could hear next door's TV at 2:30 in the morning still. The other problem we had was the TV remote worked for about two clicks and then died. We were already in our PJs and tucked in bed so we did not bother to call down to the front desk to get either new batteries or a new remote. Unfortunately we could not find any buttons on the TV to turn it off itself so we had to unplug it. The other problem we had was there was no way to make the a/c fan run all night. It only ran for about an hour. A lot of a/cs have where you can turn the fan on not just Auto. Since we didn't pack our fans we had no airflow all night because we didn't need the AC or heat just air. Both of us woke up at separate times in the middle of the night sweating but the AC said it was 61. There's no way it was at 61 in that room. Since the other person was sleeping we didn't want to bother them so we did not call the front desk again. If we could have got the air running we might have had enough white notice to cover up next doors TV. My last disappointment was breakfast was no included even though Expedia said it was. I will say even with the minor issues we will definitely stay here again but will bring our own fan. The service alone was worth coming back!Rooms: Large spacious rooms!
-
January 2024 by Lisa Quattrone
My dad and I stayed here over Christmas and we were both very pleased. I asked for a handicap room and it was the best we have had anywhere. Zero entry shower and shower chair. Super important. The front desk crew was friendly and helpful. Our needs were met every day. I personally didn't care for the breakfast, but if you can't go anywhere else it's handy. The coffee was good. I will definitely stay there again.Rooms: Probably the most spacious rooms we have ever had. Clean and comfortable too.Nearby activities: In the middle of some very good restaurants and gas stations and right off the interstate.Safety: I felt safe in the parking lot and in the motel. Whether I actually was..?
-
December 2023 by M I
Hair on pillow covers, seems like they haven’t changed them.Carpet was wet. Not sure if they did carpet wash and didn’t wait until it’s dry.Pros- beds were comfortable. Front desk staff was friendly
-
December 2023 by Guijone Campos
The company I work for had a training in this hotels conference room. When I say that the staff was incredible, it would be an understatement. Mike(The GM) and his staff went above and beyond to make sure our team was comfortable and had everything we needed. I highly recommend staying here too! I saw how they interacted with their customers and the staff did everything they could to help the customers needs. Not to mention they have good coffee and the breakfast was really good! 5 stars!Also make sure to say hi to the front desk crew! They are very sweet!
-
December 2023 by Fred C II
The room was fine, me and my wife checked in from a Navy Holliday party. The night Clerk was amazing! Joking and complimentary! We wanted to freshen up and there was only one towel and rag in the room. I decided to call front desk, neither of the two phones in the room worked. After calling the desk on my phone and asking to receive two towels and two rags. The morning clerk tells me "I am more than welcome to come down" or If I see a cleaning lady in the hall asked them. In any stay I have stayed in I have NEVER! Has a desk attendee tell me to basically go and retrieve my own towel.I read the reviews here and me and my wife wanted to try a different hotel. I will tell you what the difference it can be between someone who cares to have customer service over someone who does not.
-
October 2023 by Kimberly Stadom
Welcoming and accommodating staff. Rooms were very clean, lobby smells amazing and could use the same air freshner in the halls. A special thanks to the Manager Andre for making us a priority when necessary and making the appropriate moves in a timely manner. I want you to know that I appreciate you for looking out for us. I have recommended the Four Points Sheraton to my friend group and reservations have been made already so see you again in November for the Jaguars and 49ers weekend game.
-
September 2023 by Katie F.
Has a complimentary breakfast buffet if you're staying 5 nights or longer. Location is not the best, it's close enough to 95 but kind of far from the downtown area and the river walk. The room seemed clean but on our third night there was a dark mildew growing in the toilet. AC worked like a dream, but I wonder if the mildew was from the AC unit. There was a fountain for re-filling water bottles but it hadn't been serviced, and it looked like they had put silver tape over the display so you couldn't see the red light indicating that the filter needs changing. Lorraine at the front desk was really sweet! There was another staff member who was pretty rude to our group but Lorraine went out of her way to make it right. If the review were about just her, it would be 5 stars. Overall if it's near where you're looking to visit and the price is right, I would recommend. However, I wouldn't go out of my way to stay here again.
-
August 2023 by Dana Williams
We stayed here several times for travel volleyball and we love this place! The staff is always friendly and the breakfast is great!
-
August 2023 by John M.
This Four Points by Sheraton hotel is located on the southside of Jacksonville, Florida and is conveniently located on Baymeadows Road just behind a Waffle House. On addition to the Waffle House, there are also multiple other restaurant options in the area.All in all, it's a good option and I would recommend this hotel.
-
August 2023 by Donald Euge
Me and my wife stayed there due to her having surgery near there, and if it wasn't for the 1 person that works there, we would have left and went somewhere else. No one wanted to do their job besides Krystal. She not only waited on us upon check in, she also served us dinner after even cooking it in the bar area, but she was also a housekeeper. We were supposed to have clean linens prior to and after surgery, and we asked to be put on the list for housekeeping because they don't do it without putting a request in a day before. Well, it was the day before surgery and no housekeeping, and it's almost dinner time. My wife went out and found a housekeeper, but they didn't understand English she looked down at the hall, and who did she find that same girl who did everything for us doing housekeeping. As soon as my wife told her what was going on, she said our room wasn't on her list but she promised it would be done even if she had to do it for us. So we left and went out for dinner. When we got back to our room and it was done, everything was cleaned and changed! We looked around and seen a note: she left extra and wished my wife thoughts for a speedy procedure and recovery, and if she could help us with anything else, please let her know! Now if that isn't a person who goes above and beyond I don't know would be. I know that hotel better be glad they have such an amazing employee! Thank you Krystal for your amazing hospitality and just being a breath of fresh air!
-
August 2023 by Gabriel Steele
Myself and 2 family members got in late on a friday night from Panama City, Latoya was helpful and polite. She did a great job with getting us our room. Great hospitalityRooms: Clean and cozy rooms. The bathroom was nice a lock on the door would help or maybe I didnt know where it was lol. & a microwave would be a nice addition if possible
-
July 2023 by P Wolf Papaw
Hallway smells ols, probably the carpet. Bed is not very comfortable but that is my back. Others may think that it is perfect. I like that the television has a streaming option. The pillows are great....in my opinion.
-
July 2023 by Sherry T.
The lobby is nice and the employees are really friendly and helpful. The rooms are standard but clean and well-maintained. We haven't tried the breakfast but there is free coffee or tea in the mornings and evenings. The eating area is t very big but it's appropriate for the size of the hotel (only 4 floors). The location is right behind a Waffle House and a Dunkin' so if you aren't in the mood to do hotel breakfast there are options. We stayed here for a few days to visit family and it did the trick. The pool area is nice and there's plenty of parking. We would stay here again without hesitation. Nothing out of this world but it's comfortable and reasonably priced.
