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February 2024 by Amanda Kay
Imagine a customer (me) comes in to your store, looking to spend quite a bit of money on clothing but, instead, decided to take her business elsewhere because the staff not only said nothing but glared at you until you got uncomfortable and left.You don't have to LOOK like you have money to spend money.Perhaps teach your staff to not be so snobby to those who decide to give their hard earned dollars to your establishment.
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October 2023 by Slava
I've visited this location several times, and each time I am NOT greeted or assisted. Usually, the girls are too preoccupied chit-chatting with each other. This store lacks customer service.
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October 2023 by Happy Girl Travels
I recently made an online order with FP. As I’ve done for many many years! I have truly been a loyal FP, FM, Anthropologie and Terrain shopper - mostly online as well.My FP order was delivered?! However, I didn’t receive it. That day I did receive my Anthropologie order and a Amazon order.I called FP and received no assistance! The customer service representative basically told me, ‘there’s proof of delivery’. So we won’t send another order to you AND there’s no refund.I asked to speak to a equally unhelpful manager. She did agree to do a list package complaint!It’s now FP’s practice to claim - we have proof of delivery! In my case a picture at my door?!How does FP know that’s my door? Or the package wasn’t taken by the delivery person after the picture was taken? Or someone else stole it?In actuality, I am not responsible for anything just left at my door! Im responsible for a package delivered to me. If the delivery person chooses to leave it. I’ve also taken no possession!Shame on you FP for lame practice!While I did get a full $700 refund! Im mortified for those that didn’t…..If this happens to you. Demand a list package investigation. You’ll need it to do a full charge back with your credit card company! This isn’t information FP is sharing with you!Not sure I’ll support this company any longer!
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October 2023 by Holly C.
The staff made my experience very pleasant as I don’t particularly like trying on clothing. Everyone was warm and welcoming, and I also saw a friend returning an item with no hitches. Great experience. For all of the one star reviews: maybe try not taking things so seriously. Life is short.
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October 2023 by margaret b
I really like free people clothes but started skipping this store when I go to the town center. The women working there always make you feel like you’re interrupting their day. They stand there and just stare like they are waiting for you to leave so they continue to chit chat. It’s so ridiculous it’s almost comical. Just say “hello! Let me know if you need any help.” That’s it! So simple…
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August 2023 by Chinna Tarcea
Love this store! The employees were amazing! They helped me with everything! Super attentive and kind!
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August 2023 by Val Didychenko
Super great place. A bit off of main route in town center, but super great atmosphere and staff.
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July 2023 by Genesis
My goodness the reviews are terrible. Was driving through and wanted to visit this store but changed my mind after reading the reviews.
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February 2023 by Kelli M.
This is the second time that I've been to this store and have not been acknowledged. It wasn't even busy. Literally not one person spoke to me even though I was there looking around for about 15 minutes. In my opinion customer service is such a big deal and I hoped my first trip was a fluke. This time I was out shopping for my birthday and even though I found a couple things that I liked, I ended up not getting anything. Any other free people store that I've ever been to usually has amazing customer service and I was bummed to find out that this location does not (even after giving this location another shot).
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December 2022 by CS Martz
My daughter received a top from this store for Christmas and it did not fit well.Went to store to exchange or store credit and store policy refuses everything without receipt or full information of original buyer. Ridiculous. I’m not asking for the money just to exchange size or for another item. Filed a complaint to corporate for stupid store policy.
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August 2022 by Stacy H.
@FreePeople what an incredible shopping experience I had at your Jacksonville FL store last Friday. Liv and Maddie went above and beyond, exceeding my expectations. Worked with me, pulling all kinds of clothes to help me find the perfect outfit with accessories for the event I was shopping for! Worked as a team and truly impressed this first time shopper at your store! Thank you!
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June 2022 by erin roaldsen
Can you imagine spending $600 on western boots made by a company that doesn’t specialize in that market? You want cute western boots check out corral.
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January 2022 by alia a
Loved the energy of this store! Everyone was so kind and helpful.I was searching for a vacation outfit and the staff were beyond helpful and provided the cutest recommendations. This store truly provided an unparalleled shopping experience, and I look forward to returning to pick out more outfits with the staff!
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December 2021 by Olivia Minn
Amazing experience in this store! I needed an outfit for New Years Eve and the staff came right up and offered some fun pieces they thought would be perfect for the occasion! A great and welcoming experience from the staff and environment. Favorite Free People store I have been to.
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December 2021 by Gabrielle May
Best customer service I have ever experienced in a retail store! I was shopping for my birthday dinner and Grace was so much help. Not only did she help me pick out the perfect outfit, she was so fun and such a sweetheart! 10/10 experience:)
