GameStop, a popular retailer, is praised for its excellent customer service and wide selection of products. The staff, including the manager Charles, are described as helpful, friendly, and always willing to assist customers in finding what they need. The store offers a diverse range of items, from clothing and electronics to sports wear and military uniforms, catering to both military personnel and civilians. While the PlayStation 5 is considered overrated by one customer, the overall experience at GameStop is positive, with the 103rd store being highlighted as a particularly good location with a great selection and staff. Customers appreciate the store's efforts to cater to their needs and provide a satisfactory shopping experience.