-
January 2024 by Jah Johnson
This FRANCHISE refused to honor the online purchase price for my order. GNC's website let me select this place for an online pick-up, so I paid and placed my order, and when I arrived my order was canceled "due to lack of inventory", yet everything I wanted was right there at the front. When I stepped to the counter to speak with the staff (who i later learned was the manager) he made me wait while he engaged in a long conversation with two men that had nothing to do with the products or gnc related subjects. Then he stopped his conversation only to begin another with the mailman, and completely ignored me standing directly infront of the register. I had to call out for his attention. WhenI explained my order and asked why I was canceled, he said it was for "low profit margin", I asked "what does that mean in relationship to my order?", and the jerk said "well, do you know what low profit margin means?", dragging his words out slowly like I was a mentally challenged person or a small child. The audacity was infuriating. If you cant honor the established sale price, then SAY that, dont lie about it when you cancel orders, give trash service, and then talk down to your customers when they have questions later. Do not show here. I will NEVER come back.
-
February 2023 by Mari T
I was in the store 15 minutes… out of the two white men who worked there no one offered to help when I obviously looked like I needed help finding something.
-
December 2022 by Zachary Wildrick
Went there today for a quick education and recommendation and was helped greatly by Koda. He was very straightforward and helpful. Told me what he knew about each product we spoke about and told me honestly if there was something he didn’t know about. Very genuine and smart worker. Made my experience quick and easy.
-
October 2022 by Dee F
Good selection and the sales associate is very knowledgeable and very nice.
-
July 2022 by Victoria Slenzak
I was so happy with the help that the attendant gave me. I never bought a C4 or Way Protein before, and I didn't want to lose money on something that I would not like. So he showed me the Dunkin' flavor Way Protein, and I was SHOCKED at how he helped me and how much I LOVED this Way.
-
July 2022 by Scarlett Phoenix
Good selection and the sales associate is very knowledgeable and very nice.
-
January 2022 by Madison C.
The worker talked to me like I was stupid and didn't know what I was buying, very rude and not friendly I will never go there again, I would rather order a product online and wait two weeks to get it then ever go into this store again.
-
June 2021 by Sofy Mayes
I have been at the Deerwood Village location on Old Baymeadows Rd. Very disappointed wirh lack of customer service but in particular from the store Manager, that is how he identified himself. I have been here a few times thinking that at some point the service would improve. Not a chance on that happening. Manager will not place an online order at his store ( bein I have been at the Deerwood Village location on Baymeadows Rd g an Active Military to a non FPO PO Box address) it was to be shipped to my home, he specifically told me the order can only be done online on my end. Which sounded more like he just refused to do it. He had a very sarcastic behavior that does not sit well with the interpretation of his sarcasusm, just unnecessary. He goes into things that has nothing to do with my visit . Very unprofessional, unpleasant with no desire to assist with questions on products being sold. I am done with GNC.
-
August 2020 by James Stone
This location is close to work and not closing like a few around town.
-
July 2020 by Brittany McCreary
Great store! Best staff to point you in the right in direction in the needs in your health journey.
-
July 2020 by Natasha Majic
Very rude staff at this store
-
November 2019 by Shana E.
Brian at this GNC has very bad customer service!! I've come into this location twice and he has seen me looking around... never once asked...is there anything I can help you with?? Let alone when I walk in I say hello...how are you?? his response was "hey" and went back to looking on his phone... I just don't understand why people work in customer service environments when they don't have customer service.....this exact attitude made me walk out without purchasing anything and go to another store.
-
October 2019 by Brent Kanuckel
This GNC is my go-to vitamin shoppe and other things and I recommended highly even though I live in Arlington now and this GNC is in Southside I still drive there to shop
-
October 2019 by Ashli Curtis
If your looking for something, something you think a GNC might only have, you are probably right ! Good place for those kinda things!
-
April 2019 by Janis Gray
Great people so knowledgeable about what you need or looking for...
