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March 2024 by Ms
If I could give a zero, I would give a zero. We took our granddaughter car this morning to this Goodyear to be fixed. My husband told the gentleman checking us in that he thought it might be the alternator, but we had not had it looked at yet. My husband talked to Caleb a couple of days ago, and he said to bring it in on Saturday. We have dealt with Caleb in the past, and he had always been great to work with. We brought it in today, and Caleb wasn't there yet, and we dealt with a gentleman named Sergio Lozano. We told him what we thought was wrong with it but had not had it looked at yet. We told him Caleb told us to just bring it in on Saturday. He printed out paperwork and asked us to sign, which my husband did. He never discussed price or pointed out any price on the paperwork.. We gave him two numbers to call to let us know. One number was our daughter. She got a call a couple of hours later and said it was ready. She called me and I was alarmed. I told her to call Caleb back and ask what was wrong with it and how much. He told her it was almost 1000.00. We would not have gotten it fixed if we had known that!! No one even called us to tell us it was the alternator for sure. I called up and talked to Caleb, and he pretty much said it is what it is because we signed even though we had no idea what we were signing for.!!!!BUYER BEWARE!!!!!THIS IS NOT REPUTABLE AT ALL!!! WE THOUGHT WE SIGNING A WORK ORDER NOT A SALES AGREEMENT! I WILL NEVER DO BUSINESS WITH MR. LORANO AGAIN!
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March 2024 by SaxBoya42
Enrique helped me out today and provided fantastic service at a great price point! I'll be with Good Year as long as I can!
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March 2024 by Bill C
Great place to deal with. Caleb Rogers was super helpful. Worked to get us the best deal on the best fit for our needs. Came in below quote even with additional alignment added! I will be back for another set of tires on my truck next week!
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February 2024 by Britney David
In and out with a tire/rim change. Fast service for a walk in. Good service!
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February 2024 by Marc David
Great experience with the folks at Goodyear on San Jose. They were quick, efficient, and professional. Can’t thank them enough for a pleasant experience. Highly recommend these guys, great crew!
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February 2024 by Carragian
Caleb & Pedro are the best in & out service 10/10 customer service highly recommend
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February 2024 by Mark Shorstein
The service and attention at this Goodyear on San Jose Blvd. was outstanding! Caleb did a great job making me feel that I am an important customer and took care of my car very professionally.
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January 2024 by Angela Maines
Great customer service! I was losing air in my back tire and they checked it for free and showed me the nail in my tire. They always do a good job on my car.
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December 2023 by Thomas Hughes
Always receive Courteous, professional, and timely service from Caleb Rogers and his staff at the San Jose location.Thank you!
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December 2023 by Sam Maiorano
Just had the best experience at Goodyear tire and service. Caleb was awesome! . I can't say enough about him. A real gentleman and professional. Without going into detail, he went above and beyond for me just because he's a good person. I highly recommend Goodyear Auto service just for Caleb alone. I'll be back when it's time to replace all my tires. Thank you so much Caleb!
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December 2023 by Tambra Kipp
I have trusted this location location with my car for 10 years. I had a specialized service schedule todayAs there is only 1 person there that can do the service. However when I showed up there was no information on this apt, no record of my conversation. Let's just say it got to the point of me walking out. Did they care they lost a customer of 10 years? Nope, there is no loyalty thereyearnthingthscheduled service.
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September 2023 by Nikagameplay
I just left the store. Went there to get new tires. Great service by everyone. Andreas was very helpful, and answered all our questions. Some of them for other services not offered by them and he was kind enough to recommend us where to go. Definitely will come back for regular services when the car is due. Thank you
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September 2023 by Jackie Weems
Great tire place, you have to patient they are extremely busy. I think it's a testament to their service. Better to schedule an appointment, there will still be a wait but the work is good and staff is friendly. Thank you Amir for taking good care of my car and being so kind.
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September 2023 by Stuart Aspinwall
Pulled in after going to 5 other tire shops who couldn’t help me without a 3hr wait and the Goodyear on 13 got right on it! Awesome customer service
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August 2023 by Misty Dye
Andreas was amazing and offered top of the line customer service and repairs. I couldn't be more satisfied with the overall service and friendly honest helpfulness I received at this location.
