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July 2023 by Abby Robertson
After 2 years, several phone calls, and a Google review, I finally got my wedding dress back. She refused to give it back to me until I removed the post. She said I wasn't a customer, that was why my calls weren't being returned, "but she had my dress in her store over 2 years.
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September 2022 by MsDiversity3
Unpon meeting.Pam was super sweet and accommodating, we're planning my daughters quinceanera and having a custom gown made.
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September 2022 by JULIO MELENDEZ
Worst experience ever I would not recommend this place to anyone. My wife got excited because she was able to be involved in designing the dress she wanted for our wedding day. She went to this place back in March to order her dress. She was told by the owner that her dress would arrive mid July so she would be able to try it on and make sure it fit and no alterations were needed. The dress arrived 5 days before our wedding day and still needed small alterations. The owner gave nothing but an attitude to my wife for my wife’s friend giving ideas to fix the dress. The adjustments were made and it was delivered to my wife 3 days before the wedding. She blamed everything being late on COVID which to me is very doubtful. To be clear the dress was finally delivered to us and the minor adjustments were made, but the whole experience and customer care was unnecessary, stressful, and a disappointment. My wife felt like her business was not appreciated and her last appointment was rushed. Again I would not recommend this place to anyone.
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July 2022 by iris davis
The experience was for a special occasion and Gown and Garter were absolutely accommodating! The last minute stop and shop was where I found what I was looking for. Thank you Pam for making me look red carpet ready!
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June 2022 by Melissa Little
Helped me out with not just the dresses but with everything including the planning , bakery, flower shops,... would highly recommend for any formal non formal occassion
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June 2022 by H Mansour
My dress was absolutely gorgeous! Everything about it was good quality and professional done. I would highly recommend getting your dresses made here! And I will be coming here again for future events!
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January 2022 by ajoa
I had an unfortunate customer service experience with this business. My daughter was 1 of 2 flower girls in a wedding and the dress was to be made at G&G. At the final sitting, my dress was not finished (the floral detail was to be sewn into the dress before the wedding which was taking place 1 week later). I was reassured that the dress would be completely finished by the time the wedding came. The dresses were picked up the day before the wedding and then brought to the venue on the day of the wedding.Wedding day came and when the flower girls put on their dresses, we noticed there were some issues with their dresses. Both flower girls had embroidered pieces of their dresses peeling off before the ceremony. By the reception, large gold pieces that had come off my daughter’s dress were in my pocket. Other guests made remarks about the pieces coming off their dresses and it was slightly embarrassing as formal photos were also taken just after the ceremony.Both myself and the other flower girl’s parents contacted the business owner the day after the wedding and explained what had happened to the dresses because the accents completely came off the other flower girl's dress as well. I was then told that the embroidered pieces were GLUED and not sewn onto the lace dress. My concern was met with skepticism from the business owner who seemed to insinuate that the dresses were tampered with by someone in the wedding party. I submitted photos during the communication and was only offered a 20% refund (dress cost $135). I suggested giving the dress back and a 50% refund because I did feel it was fair to credit the owner for the time taken to make the dress. This was after refusing to acknowledge that the pieces were supposed to be hand sewn on and not glued. I stated I didn’t think 20% was appropriate but instead the credit was initiated and then that was it.I think that this was an extremely unfortunate outcome and could have been resolved in a more professional manner. I cannot recommend this shop due to the poor customer service and dismissive, disingenuous manner with which we were dealt with in the wake of the owner’s mistake.
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November 2021 by Anita Marzette
I initially went to this store for a gown for an event I was hosting, immediately found a gown I loved she made a minor adjustment needed and I was on my way. I went back to her for my wedding dress. Ms. Pam is the best I asked for a dress she had in her salon to be alter and customize with things to match my wedding and she accommodated me with no issue. I spent so many weeks with her on top of personalizing my dress she made my mothers dress as well. Being a pandemic bride she made my dress experience amazing! I was quite said for our sessions to end but I will definitely find a reason to see her again.
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November 2021 by Caro Duran
Pam was awesome she did my suit for my sisters wedding in a satin champagne and it looked great, on top of finishing on time.
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November 2021 by Valerie Payne
Who knew that such a blessing was hidden in a small shopping center off of Normandy Boulevard in Jacksonville Florida! As a plus size bride I was incredibly nervous about finding my perfect dress for my perfect day to marry my perfect man. Gown and garter was my first and only stop. When I walked into the shop Pam greeted myself and my party with such warmth and care and most importantly professionalism! I am mediately fell in love with all of her designs her talent is unexplainable! Her care for her brides and their loved ones is something I have never seen before and so moving that I invited her to my wedding! Her process of checking in on her brides from time to time being prompt with appointments and always having things to show at each appointment was outstanding! She listened to what I wanted and created a masterpiece that was loved not only by myself but my now husband my friends our families and made my father a man of steel shed tears! Thank you Pam and gown and garter for helping me to become the bride that I did not know I could be !
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November 2021 by jamie blong
Great place!!! My daughter has had 2 gowns altered and both turned out beautifully without flaw. Mrs. Pamela is very kind and her work is fast, efficient, and very affordable. I highly recommend Gown and Garter Studios.
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November 2021 by stabbi abi
Pamela is wonderful person and a pleasure to work with! She really saved our wedding day when the big name wedding dress store messed up my alterations. She worked her magic and made me feel beautiful. If I could do it all over again, I would have her make the dress from the start. I highly recommend this lovely shop and Pamela's skills. It's a personal experience where the owner actually cares. Thanks again for everything!
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October 2021 by Terri Earnhart
She did an amazing job. Build from scratch. And it’s everything I could have asked for she worked with me and brought my dream dress to life. I’m so amazed by it. And happy she was able to make my day that much more special.
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September 2021 by Finding Netta
Pam is amazing. I brought her my bridesmaid dress very last minute. She was able to bring it in and shorten it just in time for the wedding (actually well before the wedding). She worked around my very odd schedule. She is such a pleasure to work with and the gowns she has in her shop are beautiful!!!!
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September 2021 by Nicole Chatman
Omg!!! She's the best hands down. I was sooooooo last minute. Like 3 days before the wedding but my girl bought my dress back to life. I will most definitely recommend her. I googled her and I see why she has great reviews.
