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February 2024 by Anthony Albanese
good morning. I'm sitting here in the lobby at 5 am waiting for my wife to get her day started. This is a habit that I have, which allows me to see what's going on during the not so busy time. As I sit here reading the news, I have to say that I honestly can't remember the last time I've witnessed a Hampton team actually working towards the guest service like these folks are. Great job to the overnight crew for doing it right when no one is watching!!!
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February 2024 by Pamela Austin
It's a clean hotel, good location. Photos of the pool area are NOT for this location, shows a "non-existent hot tub" in the photos of the pool area, we chose this location for the hot tub due to my bad hip, photos should be updated to reflect what the hotel actually has.
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January 2024 by MARK Meador
Quiet comfortable room, close to everything.
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January 2024 by Andrea
love staying at hampton inns!
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January 2024 by Barry Rein
CLEAN, GREAT BREAKFAST!ATTENTIVE STAFFSafety: GREAT SECURITYFood & drinks: LOTS OF COFFEE, TEA SELECTIONS, HOT CHOCOLATE ETC.GREAT 6-10AM BUFFET BREAKFAST
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January 2024 by Jae Y
Deria is the most professional person and needs to be running the place.
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January 2024 by Cliff Mattox
Rooms: Very clean
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January 2024 by Jeffrey Mondella
I didn't stay here. I was at a place next door and needed a wine opener. I call next door and Michael was really gracious in letting me come over and use one. Thank you Michael.
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January 2024 by Ramces Sanchez
Rooms: Clean and comfortable
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January 2024 by Toye Howle
Very nice stay. Walking distance from some good restaurants.Food & drinks: Lots nearby
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December 2023 by Paris Mintz
Breakfast was legit. The room was clean, however I had an AC unit that sounded like a motorcycle all night. I told them and they offered to send maintenance but I declined because I was out of the room. The gym smells like mildew and the treadmill was not working. I got stuff on my shirt from the dirty iron in the room. The people were nice but I would not come back.
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December 2023 by Jay Freas
Good hotel fair price.
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December 2023 by Michael Tolia
Stayed as a part of travel Soccer and numerous teams were there, but wouldn't have known it as it was pretty quiet. Staff was very nice and friendly the entire time. Breakfast was adequate with what you would expect out of a complimentary breakfast. The staff were constantly keeping the breakfast items and coffee replenished. Overall was very pleased with our short visit. Thank you!Walkability: Can walk to numerous restaurants/food places.
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December 2023 by Jennifer McCarthy
My husband had a work trip booked at this hotel and was informed last minute (same night he was to fly out and stay at this hotel) by his employer that the trip was cancelled. We called the hotel and spoke with Telissa Andrews (fairly certain she's the general manager) to tell her what happened and request to cancel the room. I asked if there would be a fee since this was government travel cancelled by the government and after much back and forth about it, she agreed to refund the fee when we provided documentation from my husband's work showing the trip was cancelled. Easy enough, we sent that to her immediately since we already had it. A couple weeks went by and the charge wasn't refunded so I emailed her again to ask about it, with no response. We are now a month out from our original discussion and the charge is still on the credit card. Definitely some of the worst customer service I've seen, especially by a general manager. I will be contacting corporate next. Also, the airline had no issue refunding the plane ticket seeing how this was an unforeseen work situation, but here we have a major hotel chain employee not able to do the same.
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December 2023 by Tim Proctor
Great stay at the Jacksonville Hampton Inn & Suites. Candi at the front desk reception was fantastic, room was nice, breakfast was fantastic. We were staying for just one night but would definitely stay in this one again if we come back up.
