-
March 2024 by A. M.
This particular location has by far been the worst hand and stone location I’ve been too! Extremely disappointed in the lack of professionalism they have towards their customers! I tried to give this location the benefit of the doubt after my first bad experience, and they have disappointed me yet again! I will not be returning and do not recommend this location!
-
March 2024 by Cheryl Diss
Front desk staff is extremely rude. Felt very unappreciated as a customer. Wasn't allowed to speak to a manager regarding my concerns. When I followed up on Monday, I was hung up on when I asked for the corporate office number.
-
March 2024 by April Fresh
Its really easy to book online or change your appointment if you need to. Connor gave a great massage and made me feel super comfortable.
-
January 2024 by Dani Mitch
Excellent as always ?
-
January 2024 by Emily Gebbia
Went here for a prenatal massage. Alex was my therapist and he was amazing. So calm and relaxing. Love this location.
-
December 2023 by Tania A
Changed my massage therapist today without my consent.
-
December 2023 by jj Jj
The spa is very nice and clean. The staff was very nice and welcoming. Would have given a higher stars but the therapist I had only did my back area, while she did a good job with that, I thought my front legs and feet would also be done since I told her entire body
-
November 2023 by Joy Lewis
Booking with Aleja for a facial is probably one of the best things I could have done! She was so kind and gentle! The whole service was relaxing and informative. I learned a lot about my skin and the products she recommended has changed my skin for the better. If you’re ever in the mood for a facial, she’s gonna be your go-to!
-
October 2023 by Rebecca Harris
This was my first experience at this location after having been a member and receiving services at the Jax Beach location. The Atlantic Blvd location is not as clean and inviting. The front staff act like they hate their jobs and are clearly there for their paycheck and nothing more.My masseur was 4 minutes late retrieving me from the lobby. She didn’t ask any questions other than where I wanted to focus. I had to offer information about recent injuries to her in an attempt to help understand where to stay away from. I asked for full body with hard pressure except no massage along my rib cage (7 broken ribs were disclosed to her before my session). She spent 40 minutes on my thoracic area to the point I was having trouble catching my breath and asked her to change her focus. She spent 5 minutes TOTAL on my arms and legs after I turned over on my back. She ended our session 7 minutes before the “end time”. I lost 11 minutes of my massage just because she cut my time. She was not friendly at all and there was no closure. She stated “okay our time is up. Take your time” and walked out of the room.I had amazing experiences in Jax Beach and wanted to treat myself for my birthday to this massage and it was absolutely the worst experience I’ve had getting a massage. I wish I hadn’t wasted my money. I will definitely not return so do not bother to contact me or offer a fake apology unless you want to refund part of my money…. Bare minimum the 11 minutes your employee, Casey stole from me.
-
September 2023 by Angie Parks
Have finally found my new massage place! Shay is the absolute best therapist. I have been having a lot of hip pain and her massages really do the trick! Prices are competitive and the staff that I have interacted with were all incredibly pleasant. Signed up for a membership after my first massage! Can’t wait for my next one! Thanks everyone ?
-
September 2023 by J
I had a gift card, so I booked a massage and facial. The facial wasn’t really my thing and the steamer didn’t work but the massage was amazing!! I believe I was with a gentleman named Carnelle.
-
August 2023 by Jamie hamilton
I have had the absolute pleasure of experiencing Rachel's exceptional facials and benefiting from her expert guidance on a personalized acne skincare regimen. From the moment I walked in to Hand and Stone, Rachel's warm and welcoming demeanor instantly put me at ease, and her passion for skincare was palpable.Having struggled with hormonal acne for years, I had tried countless products and treatments with limited success. However, Rachel's approach was refreshingly different. She took the time to thoroughly assess my skin, asking detailed questions about my concerns and history. Her personalized approach stood out, as she tailored a skincare regimen specifically for my skin type and acne issues.I appreciated how Rachel explained the benefits of each product she used, keeping me informed and engaged throughout the process.What truly sets Rachel apart is her commitment to ongoing communication and adjustment. She didn't just provide a one-size-fits-all solution; instead, she closely monitored my skin's progress and made necessary tweaks to the regimen. I have been seeing her for a skin care regimen with my facials every 2-3 weeks and her genuine care for my skin's health and her dedication to helping me achieve my skincare goals were evident in every interaction.After several months of working with her, my acne has already significantly improved, and my overall skin texture and appearance have transformed. Rachel's expertise and the products she recommended have truly been a game-changer for me.If you're looking for an esthetician who is not only highly skilled but also deeply passionate about helping you achieve your best skin, Rachel is the one. I am so grateful to have found her and can't recommend her enough to anyone seeking to transform their skin.Thank you for all you do, Rachel!!!!
-
August 2023 by Rhonda Kaddour
I like that the receptionist staff informed me about the attention button on the bed if I was uncomfortable at any time. My masseuse Shay asked if I wanted quiet time and what pressure level I preferred. I've had numerous others not ask. Also, Shay has great technique! I wish I had found her 3 years ago instead of the week we were moving away;(
-
July 2023 by Tosha J
Absolutely WORST!!!!!!!! I’ve been a member faithfully paying my dues each month without fail this location seems to always screw up my appointments normally I request the same massage therapist because she’s very experienced. If it’s not consuming my entire day due to having to reschedule they book me with someone who don’t perform the service I request for then goes on to say the person who booked the service was “fairly new” that’s not my issue I’m sure they’ve been trained the manager tells me yes they’ve been trained but a supervisor can’t stand behind the employees all the time!!!! Do you feel you need to?!? So another appointment that I actually need down the drain there goes my time that I had to schedule for wasted. I DO NOT RECOMMEND this location to anyone pick another location.
-
July 2023 by Alexis Read
I’ve had several massages here and am impressed with the services provided. Staff is attentive from the receptionist to the therapist. The pressure provided during the massage was perfect as was the soft background music.
