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February 2024 by Mike Conklin
Just picked Hanna and Daisy. They had fun. Thanks
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February 2024 by Jerica Sales
My dog loves this place and is always happy to see the staff when he arrives. They are very nice and takes great care of him in my absence.
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February 2024 by Sandra Coffman
Thanks for making Chaos stay with you, all good as this way the first time we had been apart
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February 2024 by MacLaine S
Never felt so comfortable leaving my dog. Extremely friendly staff, treats all pets like their own and super convenient
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February 2024 by John Hoyos
Brian and company are the absolute best. I have a wild 5 month old chocolate lab pup and he spent the day there today. now he is home calm as can be. They take great care of them I highly recommend this place for boarding or just day care while you work.
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February 2024 by Heather Caswell
I was honestly a nervous wreck today dropping off my dog for the first time. She hasn’t been to daycare in a while and it’s a new place she did not know. She had a great time and I loved that I was able to see her play on the camera. Everyone that works there is so nice and immediately put me at ease. So thankful for you guys !
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February 2024 by Tommy Spain
They have a passion for pets, they are really great with our dogs
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January 2024 by Paul S
Great staff and my dogs seem great after their stay!
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January 2024 by T S
** Had no idea I could edit a review until now but I just told two of my coworkers to STOP bringing there dogs here which is how strongly I feel this company is a danger to our fur family. I’m not sure if you have contacted the wrong person or are just trying to save face for Google reviews, but I have never been reached out to and would never curse if I had been (I also see you have taken the liberty of blaming other customers for your issues in other reviews as well, which is unfortunate and a horrible business model). If you would like to truly rectify this bad review, you can respond to the FB message I’m about to send**I almost never write reviews, and although my visit was in September 2018, after hearing other terrible things about this place from other pet owners I finally decided to write about my experience.My one year old dog has never been to doggie daycare, so I thought the free day that they offered would be a great opportunity for him to try it out, and their prices for packages were reasonable!First red flag: The large dog side had almost no toys whatsoever. There were a few tunnels and that’s about it. I had (and after this experience, refuse to take my pup to another doggie daycare) never done doggie daycare, so I was not sure if this was normal but thought it was a bit odd.Second red flag: I was not asked about providing shot records for my dog until I brought it up. I also thought this was odd, but giving the benefit of the doubt, thought maybe the man that was helping me had just forgot.Third red flag: I informed the man I spoke to on the phone that my dog is fully potty trained and asked how often they are taken to go out. He said that they aren’t, that “They think indoors is outside and they will just go indoors.” I informed the man that my dog is fairly intelligent, and will not go inside. That also establishes bad habits for the dogs. I told the man I spoke to that if he will not be taken out, I will go elsewhere. He informed me that he will have someone take my dog out to the small fenced area in the back of the building.All of his happened the day before, and I dropped my dog off the next day for the free trial run. Admittedly being nervous (and also having an immense amount of work to do) I checked the cameras they have running in the building where I can watch my dog. For 45 MINUTES, my clearly dog terrified, chased around and cornered by a lady with an iPad trying to take pictures of him. That is the only interaction from staff the large dogs had.My dog was never taken outside like requested, and never went indoors like he is trained to do. I know because the entire 3 hours he was there, I watched in horror at how scared he was and I got absolutely no work done. The last 30 minutes he was getting mounted by a GSD, and no staff did anything to stop it. What was supposed to be a 6 hour play day turned into me speeding and fighting traffic to literally, rescue my dog from this place.And lastly, as I got my dog, the lady at the counter had the audacity to ask me if we’ll be back. I said, very loudly, I don’t think so, and bolted.Serious changes need to be made to this place, because unfortunately it seems that they care virtually nothing for the animals people entrust them with.
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January 2024 by Linsey Mizic
Incredibly polite, so helpful and loving to me and my pup - we will be back
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December 2023 by Elizabeth Graham
All employees soooo nice. My baby came home after a week clean and happy. Plus I was able to watch him on camera playing. Therefore he wasn’t just put in a cage all week lol most places. I highly recommend and Hank will be back!!!
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November 2023 by Janet Kincaid
All in all it was a good experience. I was amazed at how calm Lucy was around the other dogs. The only negative was that she was dirty and smelled like pee when she came home. All in all, I would recommend this facility to all.
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November 2023 by Joanna J Fisher
Brian owner and fellow Veteran has welcomed my male Shihtzu with love and care. His staff is awesome and keeps an eye, and attends to the dogs all day. Zuma loves it there and plays well with all the new fur babies.
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November 2023 by Ernestine Feggans
Blue appears to have had an amazing time today. As you can see, he was exhausted. Did not make it to his bed. He enjoyed his stay. Thank you for taking good care of my Baby Blue??
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October 2023 by Teresa Potter
Happy Hound is an incredible place for dogs, for both boarding and daycare. Our pup has been boarding there for six months now since we are moving him abroad, and Brian (the owner) and his team have been fantastic caring for him like he’s their own. We toured several other facilities in the Jacksonville area including the big chains and Happy Hound is not only more affordable and a truly honest business, but the dogs are so so much happier.I love the transparency with being able to check on our dog on the 24 hour webcams and receive regular updates. The pups are either happily playing, or lounging and cuddling together when they’re tired out. Brian has gone above and beyond to accomodate vet appointments and everything needed for his upcoming international travels. We can’t fault this place & thoroughly recommend - drop in for a tour and you’ll see why it’s so highly rated.
