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April 2023 by D. Alexis M
The whole office needs to be reprimanded, from the MD on down. This has to be THE WORST interaction I’ve ever had with a medical office team. I was a very sick person and needed care. But met rude, insensitive, lying, incompetent and disrespectful group of people that call themselves medical professionals.I’ve been hung up on, placed on hold for extended periods of time, they will avoid you by not returning your calls or messages when they are shown how they lack what it takes to interact with the public and the sick population at that.The MD of the practice refused to fill out my short term disability paperwork as I recover from a serious bout of COVID. I’ve been out of work for over 6 weeks now! And the MD said she doesn’t fill out forms for COVID. Nonsense! I had to argue with them to get a chest X-ray. They put the order for the X-ray in the postal mail!! Who does that! Then it took another week for it to get scheduled…. Needless to say… I fired this incompetent “practice”. They shouldn’t be allowed to treat people with subpar care and get away with it!RESPONSE TO OWNER: Janis is part of the problem as well. She has been contacted numerous times! She does not see the issue as being a problem. But of course, if you’re being critiqued on your lack of care and it’s not positive, then you wouldn’t want to be responsive. Here’s the problem… I WAS VERY SICK! They didn’t take my illness seriously. They mishandled me and my care and didn’t see a problem with it. I’m better enough now to put them on PUBLIC NOTICE.
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February 2023 by Tee Dionne
I see Dr Khadour. I always feel rushed, like my concerns aren't valid. Like I'm making how I feel up or they're not important enough to be addressed. Then I go home unassured. I have left messages with her medical assistant and I don't get a response at all or either weeks later. Currently looking for another provider.
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January 2023 by Larry Kitchen
My appointment was at 2:00 and I was in the room for 40 minutes and still no one came and saw me... I had to go to the front desk and see if they forgot about me...
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December 2022 by Cindy Price
Lisa Cordell is very knowledgeable and helpful! Office staff is great.I would definitely recommend her!
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December 2022 by Dawn Morrison
My visit was very comfortable and the staff was very Professional and nice and clean and I just love my Dr Luna Khaudour I won’t change her for nothing in the world
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December 2022 by Linda Bowles
I have always had good experiences when going to see Dr.Khadour. The staff is also very helpful and friendly.
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December 2022 by Eileen Maguire
Dr. Luna Khadour has been my physician for six years. She is very thorough in her examination, and is kind and personable. I never liked going to doctors, but Dr. Khadour makes this experience easy for me through her patience and great sense of humor. She listens carefully, and never rushes the patient. I highly recommend her.
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December 2022 by william skillern
Office staff started visit with friendly greeting and knowledgeable information. Medical assistant followed with same attitude and answered my questions since this was first visit.Doctor went over my general physical condition and took time to answer questions. Very satisfied with new primary physician and staff.
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December 2022 by Davis L.
I went in with a complaint of hypertension and was planning on making this my primary care doctor because she is closer to my house than my other dr. She took the bare minimum Amt of time with me and didn't even get my whole history or any of my other complaints that a Dr might be concerned about with a patient that has been having issues with blood pressure (180s/110s) and hasn't been seen in 3 years. To top it off, the dr and her MA didn't even take the blood pressure correctly which is why they were getting 120/80. Really?!?! I am a nurse. These things matter!!! I will never be back at this location. The other doctor is worth the drive!!!!
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June 2022 by V K.
thursday morning june. 02, 2022 at 8:41am my daughter and i walked into luna khadours office the waiting area was empty. my daughter appointment was at 8:45am. 4 minutes early we were told have a seat someone would call us shortly. 9:12am still waiting, i asked the receptionist how much longer would the wait be? she went to find out came back & said it would be 1 minute. 9:20am still waiting two patients of dr. khadour arrived after me check in called to the back & checked out. 9:30am still sitting waiting now upset, this lady comes out to the lobby adding insult to injury says to me "we only have one person working, we have other patients, your daughter "only" need a shot, sorry for the wait its going to take longer". meanwhile another patient walks in hear our conversation says if you guys are backed up i will reschedule because i have things to do. the receptionist starts explaining to the patient (who i don't know) my daughter is only getting a shot so he doesn't need to reschedule it won't take long. now im furious thinking...someone should explain the hippa law to the receptionist & when i arrived she should've explained to me what she was explaining to him fourty five minutes after my appointment time. 9:45am still sitting waiting disappointed upset i ended up leaving without service 1 hour away from home on a blank trip. i will find another doctor who is professional cares & takes pride in the health & treatment of my family & i. over 10 years i've been a patient of doctor khadour the last several times have been very unsatisfied. the service is slow & horrible luna has developed an i don't care attitude. luna khadour could care less her office staff is a mess save yourself the stress. no stars
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December 2021 by Denise Reynolds
Dr. Khadour has been my doctor for 18 years and has always been fantastic....even if she does get on to me now and then. :)
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December 2021 by Leila LeVan
I am preparing for out of town surgery and they organized and referred for all of my pre-op screenings. They were fabulous! They stayed on top of everything for me AND kept me informed. Thank you!
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December 2021 by Jeri Sherfy
We were so glad to hear that Lisa Cordell,ARNP was at the San Jose BV location. I have seen her for several years now in Orange Park and love her! The staff were all very pleasant and helpful. My experience was great and a 5 star one for sure.
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September 2021 by Michael D.
Made an appointment online on Sunday afternoon, the day before Labor Day. Arrived 30 minutes before the appointment at 9:31am and was told that Lisa the nurse practitioner was not working that day and they could reschedule with Dr Luna Khadour at nearly noon the next day. This office has been my primary care provider for several years, and they have records for me and my family going back 15 years or more. They said they couldn't contact me to let me know, and then repeated back to me the email that I never gave them, which they had and never used. A few years ago when I took my then 19 year old daughter to see Dr Khadour, she was rude, condescending and arrogant. She left the exam room and came back, and then asked her and me about a hydrocodone prescription that was on the national data base, which had nothing to do with our visit. We had not asked for pain killers of any kind, the rx she had located was for pain post op to wisdom teeth removal maybe a year or 18 months earlier. The upshot is that, allegedly because of COVID 19, they have not seen me for anything in more than 18 months. They have refilled my two blood pressure medications regularly, but other than that, they have zero contact with me or our family. The one time I really needed an appointment, yesterday, after 34 days of acute back and neck pain secondary to a strain injury, they are COMPLETELY UNAVAILABLE. As I hadn't slept well in more than a week, I chose to go to an urgent care (Care Spot) across the street from their office. After more than two hours there until 10 pm last night, I got a corticosteroid injection and prescriptions for a muscle relaxant and oral corticosteroids x 6 days, something that should have happened before noon yesterday.Avoid Dr. Luna Khadour at all cost! The woman should get out of family medicine altogether. If you need a doctor that cares and is on top of it, and is there for you when you really need them, DON'T go to Family Memorial Medical of Mandarin!!!!
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December 2020 by Robert M. Nied
I recommended that the narrative by the Nurse Practitioner of the results of the Wellness Exam ("Head to Toe'") on the Health Portal be expanded and a few details of my current medication corrected. The physical examination was sufficiently thorough.
