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“I tried to sign into my Florida Blue account this morning with absolutely no success. It had nothing to do with the user name or password.
A representative worked with this issue for more than one hour and finally it worked perfectly.
Her name is Ingram and she deserves five stars plus!
She turned a frustrating experience into success.
I am hoping that someone at Florida Blue reaches out to her and relay this message to her.
Congratulations Ingram for superior customer service.”
Health Insurance
Health Insurance
Health Insurance
“I called Florida Blue because I was having trouble setting up my login for their member website.
I called after hours and got through to a representative, Emma H.
I was legitimately irritated with Florida Blue's setup system, which has issues both with smartphone and laptop/computer setup, and Emma H. was absolutely awesome with her personality and performance, along with her tolerance for my frustration comments.
I am 100% satisfied with Emma's customer service skills.”