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February 2024 by Devonte Griffin
I didn’t get my points
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February 2024 by K IV
THIS STARTED AT CITY GEAR...NO RETURN POLICY. RECEIPT AND UNWORN SHOES. PRICES TOO HIGH FOR SAME SHOES AT OTHER STORES. SEEMS THEY PLACE THEMSELVES IN URBAN AREAS AND DO NOT OFFER STANDARD CUSTOMER SERVICE!!! CORP CUSTOMER SERVICE REFERRED ME TO HIBBETT TO COMPLETE RETURN. JOEL MGR OF HIBBETT DID NOT IDENTIFY HIMSELF AS MGR WHEN ASKED, THEN AFTER HEARING ORDEAL DENIED RETURN. DECEPTIVE SALES PRACTICES!!!
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February 2024 by Dalton Harper
Fished this place for 2 hours with out a bite on a zoom truck worm
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January 2024 by Shakeil Richardson
Always takes care of me
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January 2024 by seminole Jae
I had a great experience at this location. Fast service and a very helpful sales associate that helped me to find a stylish last-minute Christmas gift for my teen son.
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January 2024 by Sasha Ross
I love this Hibbett! I frequently go here. The management is always helpful and the stock of shoes and clothes they have is dope.
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January 2024 by Tanita taylor
management on 103rd plaza rude and unprofessional
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December 2023 by Elizabeth Freeman
Customer service is close to non existent. We wanted to try on about four or so styles of shoes. The guy was asking us to hurry so he could get the girl in the back to get the other shoe we wanted so she wouldn’t have to run back and forth. Yet when he noticed the girl in the back didn’t have a headset it was him that had to go get the shoe. Basically it was just he was trying to save his self a trip back there. This is part of the job. My six year old was about to have a bathroom accident and they denied him using the bathroom. Gave me a lot of back and forth about using a phone charger I saw plugged up, but eventually the girl said I could use it. I wouldn’t have even tried had I not needed it to start my car. When I went to get it off, the guy who was a little over a foot away, jumped back and looked at the girl and mumbled that I was all in his stuff. It was just laziness and attitude from the beginning. Totally unprofessional and at this time of year, it cost nothing to be kind. I would have normally blessed these people had they shown a bit of courtesy, professionalism, and customer service. I always do, but after the rudeness I had to walk out before I said something. If I hadn’t had to have to hold my youngest I would of returned everything I bought right then and there. And I may still do it tomorrow once I’m calmer. Other than that they have an ok selection but hard to find bigger size in women’s. They over charged my for a clearance item. There is another location on blanding, if you expect a standard of customer service or have temper issues, go to that one instead!!! Also want to add the security guard was all smiles and very personable. He had the most customer service skills in the building.
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December 2023 by Michael Roberts
Waited 20+ minutes to get asked if i needed help in an empty store w/3 employees standing there talking. So with wife and son watchin, i approached an associate and asked to be helped. After Which, is already decided on the shoes and he ran to get the size. This task to ANOTHER 20 MIN..... SO..... I walked to the door to the back to find him hiding right at it laughing n texting 4v5vwhole mins while i stared at him unil he noticed...... Unacceptable customer service.... Even for you g kids..... Changed it up Hibbett or you'll loose that store..... Fyi.... The security guard exerting more csr skills than any employees there!!
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December 2023 by Taylor Howard
Woman manager in the store is rude and disrespectful. Won’t be shopping at this location anymore. Worst customer service.
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November 2023 by J. Relly
Dalvin and Kita were very helpful to me and my daughter.
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October 2023 by Alshelton Joyner
Good gear! Friendly and helpful staff! I always shop there!
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October 2023 by Erica S
Friendly and helpful staff.Always professional.
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May 2023 by Apollo Latimer
Friendly and helpful. Good service.
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May 2023 by Michael Bruce
Show selection was decent. The customer service was non-existent. I got my last two pair of gym shoes here, but I'm gonna skip Hibbett going forward.
