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February 2024 by Kim
I stayed here Feb. 13 and at first, was impressed. It was fairly priced compared to other hotels on the same night and apparently clean. The morning I checked out I saw a COCKROACH crawling, broad daylight, across the floor and then into the bathroom. I addressed this matter to the front desk employee to which she merely asked me the size and told me it was a palmetto bug and not a cockroach (which are the same and any bug in the room is disgusting really). She told me that bugs come in because they’re everywhere and when I asked her if it’s normal to have bugs in the hotel, she kind of brushed it off and insinuated it was normal.Seeing that the cockroach was crawling around in daylight (curtains open and lights on) it disgusts me to think what was crawling around while sleeping.Very disappointed in the cleanliness and customer service. Do not recommend.
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January 2024 by Chris Nielsen
Wonderful stay.Very clean. Very polite staff. Very quiet.I will only book rooms at Holiday Inn Hotels from now on!
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January 2024 by Raymond Enders
I would recommend this hotel to anyone no matter what the reason they needed to travel near Mayport or Atlantic Beach. The the rooms are very clean. The bed and linen are fresh and the rooms are clean daily. I couldn’t take them enough for the cleanliness of my room and the quality of furnishings in the rooms. I’ve had breakfast several times in the morning. The food is always fresh hot and there’s a great variety of food to eat. Thank you for your kindness and the courtesy I’ve been shown since I’ve been here. I would recommend the hotel to anyone who would be visiting the area for a price cost and the courteous staff that work here bless all of you for the job you do, which is beyond well done thank you. Raymond ??
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January 2024 by Marcos Rodriguez
Air conditioner was noisy.Rooms: Killed a roach. It was tiny.
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December 2023 by Blubenjamin Howard
This place is awesome and the breakfast is the
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December 2023 by Janet Hockett
Nicest people ,very helpful and understanding of our
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December 2023 by Sharon Innis
Michelle is very pleasant at all times. She is a pleasure definitely an amazing asset to your business. Mrs. Grace always makes me feel welcome and handles any kind of issues with ease. Very professional. I love staying here its become my home away from home. Thank
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December 2023 by sean
It was clean the bed was firm and clean the jetted tub in our room was
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December 2023 by Mark
Rooms: The rooms are big.
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November 2023 by John Steven
This hotel is in a great location. I'm not a fan of the new vinyl plank floors. Everything is so loud . . You can hear everything. But the bed was comfortable and the water pressure great. The breakfast was ok. Not much attention to detail however. There are so many choices out there. They need to step up the breakfast experience. You have to look for everything. No one there to help. But we made the best of it. The coffee was good.
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October 2023 by terrance cook
The place is nice enough, and the staff is friendly. Breakfast was a lot better than expected. However, one of the main reasons I booked was because of the pool, which I could not use because it had what seemed to be dirty toilet paper floating in it. I pointed it out to the front desk, who called and said it was cleaned a couple of hours later. When I went back, I got in only to swim to the other end to find that the debris was still there.
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October 2023 by Margaret Lewis
There for a family reunion great choice!! Rooms were really clean and staff friendly free parking and great cinnamon rolls and pancakes for breakfast.. We have a double bed room which also had a sleeper sofa but mattress was terrible it was more like a worn out floor mat overall I'd stay again and I'm a hard critic and picky about where I lay my head
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October 2023 by Melanie
Hotel overbooked and sent us to their sister hotel, Candlewood Suites, across the street where we were charged the same rate for a lower priced room. Put us in a smelly queen room when a King was reserved. Bait and switch. Candlewood was not a nice stay. Smelly room with damp sheets.
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August 2023 by SO MANY SHELLS !!!!!
It was nice. Not as clean as the one I stay at usually. I tried to get closer to the beach and it was but not exactly what I expected,then again it was cheaper than the other one. Anyway. It wasn’t horrible or even close. It was proper professional see that misssed a spot or two cleaning. I also usually get room upgrades as I stay at my other one I will be going back to for sure as it has just been five star hands down. They make me feel like I’m important and I am. Lol. All good. Never had a bad experience at a HIE. Always a happy customer.
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August 2023 by Caitlin Berchtold
I found hairs on the bed that are definitely not mine- I have very long brown hair, these were short black hairs. Definitely grossed out by that. The outdoor pool is absolutely disgusting. By how much debris is at the bottom, not just leaves but dirt and who knows what, the pool has not been cleaned in a long time. The first floor of the hotel smells of cigarette smoke. This hotel was not worth the 2 day drive.
