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February 2024 by Kyle Brown
Nice clean hotel. Near Amazon JAX5 fulfillment center. It is a bit loud on the highway side suggesting a room on the other side.Breakfast was typical HIE fare, but fresh and clean. Not a ton of restaurants mostly fast foods-but options nearby.
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February 2024 by Kevin Kibzey
I had to stay in Jacksonville for a week was at this hotel on last day . I wish I had stayed here all week long. So much better than the comfort inn. The bed is so comfortable. Rooms are so clean atmosphere is great hotel desk is so helpful.Rooms: Clean comfortable warm inviting. Bed was comfortable and plush. Nice big screen tv in room.
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January 2024 by harriett ella
Quiet, good sleep, get breakfast courtesy service.
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January 2024 by Ricky Vaz
It's a great place one of the best Holiday inn , The only thing you need to improve is smile a little bit more to the world.
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December 2023 by Ryan Watkins
I had heard bad things about the location but it turned out to be very nice.Rooms: Very pleased with the room.
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November 2023 by Neil Etter
Great everything! Front Desk saved me with a reservation problem. Breakfast was awesome with personal touches not normal for HIX - weekend lady "C" was incredible and very helpful! I wish I got her name!Thanks for the beer too!
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October 2023 by Lori Brown
Definitely a wonderful stay, we enjoyed their free breakfast every morning.
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October 2023 by Frank Reali
Nice people better appointed rooms than Chaffee HIE.. they are doing construction right now during the
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September 2023 by Vincent N.
Extremely rude staff. Lady at reception was unwilling to provide our room with bedding for the pull out couch. Immediately gave us attitude when we asked her politely as she was watching TV in the lobby. Finally obliged and promptly told us we would have to wait for it as she wasn't going to bring it up to our room, even though that wasn't something we were even expecting.
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August 2023 by JL Fle
Pleasantly surprised for a Holiday Inn! Check in was fast and efficient. We were offered a water or beer upon check in. Room was clean all around. Bed was good but probably needs a flip around or new mattress. Seemed to be sunken in the middle. Felt like I had an uphill fight to get to the edge of the bed. Shower had a great flow of water! Little hiccup with the toiletries. Barely had body wash left in the shower. Conditioner was shampoo. Doesn’t warrant a negative review but definitely a mention so it can be straightened out for future guests. There was alway someone in the lobby cleaning. The breakfast was decent for a Holiday Inn. They offered a hot bar and also had gluten free or vegan items upon request (big plus). Was a pleasant stay and I definitely stay again when I’m on this side of Jacksonville.
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August 2023 by Al Ginder
One of the cleanest smelling hotels out of the chain that I have been to lately. Staff at the front desk are friendly and greet you coming and going. It doesn't appear that they have any social anxiety issues as you'll find elsewhere!
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July 2023 by Robert Beard
Very nice rooms, the bathroom was great with a walk-in shower, everything was clean and well stocked.I would suggest this place for anyone young or old.
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July 2023 by KevinB.Tx B
Nice place. Looks modern. Comfy beds. I think you could park a tractor trailer there in front but I would call first and confirm.
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May 2023 by Dylan L.
A clean hotel with friendly folks working here. Convenient to lots of more industrial areas for employees. Only down side is most restaurants are 10-15 minutes away but plenty of options within that range!
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May 2023 by Julie Arnold
Updated review:Whenever we travel with my 3 year old, we have always used an extra comforter for either edging to keep him from falling off his bed or to make a bed on the floor if he can't sleep on a bed. We are exclusive holiday inn express customers and have always been given an extra comforter upon request. We had an unfortunate situation this time where we were denied a comforter, not because they were unavailable, but simply because "we don't hand out comforters".But since our stay, which otherwise was quite pleasant, I received a call from the general manager and was shockingly pleased to hear from him. I really appreciate his call as he explained that this never should've happened and that it is not their policy to deny customers a comforter. Not only did he call to apologize but made several guestures to make it right. This was very impressive and I am much more inclined to stay at a place that is managed by someone so kind and caring.
